Our National Billing Center has an immediate career opportunity for a qualified
Senior Revenue Analyst with DHL. This important role will be responsible for developing, recommending, and implementing policies and procedures for investigating and evaluating new and existing customer creditworthiness, extending or revoking credit lines/limits, and collecting on overdue accounts.
Key Responsibilities: - Coordinating with sales or other divisions in the resolution of billing disputes that affect the ability to collect receivables
- Carry out collection activities within established global guidelines
- Account reconciliation
- Maintain required levels of customer contacts
- Effectively manage customer conference calls
- Develops and maintains customer relationships
- Monitors and contacts past due accounts to arrange for payments
- Coordinates with Sales, Pricing and other internal departments to resolve customer disputes over invoicing related to contractual agreements
- Determine course of action to recover outstanding payment of problematic accounts
- Maintain balance between trustful relationships and ensuring timely payments
- Provide thorough and accurate documentation of customer accounts
- Utilize judgement to analyze a customer's ability to pay
Skills and Qualifications: - Intermediate-level professional contributor
- Excel proficiency
- Excellent verbal and written communication
- Typically requires BS/BA in related discipline and 2-5 years' experience in related field or MS/MA and generally 1-3 years of experience in related field
- Professional certification is required in some areas
Employee Benefits & Incentives DHL Express benefits and incentive offerings are designed to reflect a substantial experience for both employees and their dependents during their career and life journey. The specifics will vary, but wherever you join and in whatever role, you'll find our benefits and rewards are among the best in the industry. They include:
- Competitive Pay
- Bonus/Incentive Programs
- Retirement Savings - 401K with company match
- Medical, Dental, Vision, well-being programs
- Tuition Reimbursement
- Generous Paid Time Off - Starting at 4 Weeks (PT/FT)
- Paid Leave
- Employee Discount Program
- Employee Assistance & Work Life Program
- Outstanding training opportunities
