Summary:

The Sr. Relationship Manager reports to the Retirement Practice Leader and serves as the primary contact for 15-20 customer relationships as well as general operational oversight for all 401(k) plans. This includes responsibility for all software & systems integration with clients' investment management decisions and changes. This position requires a strong understanding of the financial services industry and products, especially 401(k) plans and is critical in handling day-to-day client management on behalf of the Lead Advisor. This position will also assist with all wealth management relationships with the practice leader.

Essential Duties and Responsibilities:
• Supports Lead Advisor of a large book of business including managing client needs regarding service, asset allocation & case design
• Responsible for client meeting preparation and assisting the operations manager in all follow-up
• Consult with participants on investment strategies based on individual financial and investment objectives and deliver advice
• Learn the technical aspects of the advisor position and prepare to service clients independently
• Deepen client relationships and establish credibility and rapport both in person and via phone
• Oversee all data entry & plan management by the Operations Manager
• Proactively communicating with clients and following up on all contacts assigned
• Ability to manage and prioritize multiple and competing priorities on a daily basis in pursuit of business objectives
• Responsible for managing all 401k) education meetings for all Hub 401(k) clients
• Active engagement in marketing and sales efforts on behalf of the firm; not required to build own book of business
• Commitment to culture requires a demonstration of professionalism, accountability, customer/client focus, and teamwork
• Co-manage the Operations Manager along with the Retirement Practice Leader and is responsible for his or her duties being performed in a timely manner
• Develop Centers of Influences such as community involvement, CPA's and attorneys, etc.
• Other duties as assigned

Supervisory Responsibilities:

Manage and be responsible for the daily work of the Operations Manager.

Knowledge, Skills, and/or Abilities:
• Strong understanding of financial services industry and diverse investment products
• Basic computer skills (Outlook, Word, Excel and Power Point) are essential
• Excellent communication skills, both verbally and in writing
• Strong time management and organizational skills; able to work independently and effectively manage multiple tasks at once
• Ability to build relationships with clients and internal partners and influence others without direct control

Education and/or Experience:
• Bachelor's degree in finance, accounting or related field
• The ideal candidate will have 3+ years of experience in the financial services industry (specifically the retirement plan arena) allowing for a strong understanding of broker/dealer operations and financial services products, including but not limited to equities, bonds, options, mutual funds, annuities, insurance, and managed accounts
• Previous experience in the independent financial services culture preferred

Certificates, Licenses, Registration:
• Series 6 or 63 required
• Series 65/66 preferred (or ability to obtain)

Department Account Management & Service

Required Experience: 2-5 years of relevant experience

Required Travel: Negligible

Required Education: Bachelor's degree (4-year degree)