Advertised Compensation: $82,134.00 to $100,800.00
The
Sr. Retail Operations Manager at Tucson International Airport provides operational support and oversight for retail operations, serving as a critical link between Shift Managers and Multi-Unit Management. This role ensures consistent execution of operational standards, drives staff development, and maintains accountability for performance metrics while facilitating communication between front-line management and senior leadership.
Key Responsibilities: - Ensure proper execution of opening and closing procedures by holding Shift Managers accountable for operational checklists and standards.
- Provide coaching, performance feedback, and support to Shift Managers and retail associates; ensure proper scheduling and adherence to engagement behaviors.
- Monitor and analyze operational and financial data to achieve unit goals; implement corrective actions and share performance insights with Multi-Unit Manager.
- Oversee daily inventory processes, vendor coordination, equipment maintenance, and compliance with receiving and processing procedures.
- Maintain brand standards and lease compliance; ensure visual merchandising and store presentation meet requirements.
- Resolve complex customer and associate issues using sound judgment; implement strategies to enhance customer satisfaction and revenue growth.
- Conduct on-the-job training for associates and Shift Managers; communicate company initiatives and serve as liaison between front-line staff and Multi-Unit Manager.
- Ensure compliance with federal, state, and local safety and health standards; train staff on safety protocols and maintain regulatory compliance.
- Maintain proficiency in retail management systems (e.g., MIV, Crunch Time, Kronos); embrace new technology and train staff on system usage.
- Implement marketing programs and promotional activities; develop creative strategies to drive revenue and operational excellence.
Qualifications: Education & Experience - Minimum 6 years of combined education and professional experience in retail operations.
- At least 4 years in a leadership role supervising retail operations teams.
- Bachelor's degree in Business Administration, Retail Management, Marketing, or related field may substitute for 2 years of experience.
- Strong knowledge of retail regulations, employment laws, and safety standards.
Technical Skills - Proficiency in retail technology platforms including POS systems, inventory management software, scheduling systems, and reporting tools.
- Ability to analyze KPIs such as sales per square foot, inventory turnover, shrink rates, and customer conversion metrics.
- Expertise in inventory management, planogram execution, and visual merchandising.
Competencies - Strong business acumen and operational mindset.
- Ability to lead, coach, and develop teams across multiple locations.
- Excellent problem-solving, decision-making, and communication skills.
- Demonstrated ability to foster positive work environments and drive engagement.
Schedule & Reporting - Reports to the Multi-Unit Manager.
- Exempt position under FLSA (Administrative and Executive Exemption).
- Requires a varied schedule, including presence during different operational periods to monitor and support Shift Manager activities.
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