Honeywell

SENIOR REMOTE SERVICES ENGINEER

Honeywell$90K — $120K *
Technical Services
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 2+ years experience in Maintenance, Repair, Installation & Operations of Building Energy Management Systems (BEMS)
  • 2+ years experience directly working with Building Energy Management Systems
  • 2+ years customer interaction experience, either in-person or over the phone
  • Ability to work on a 24/7 shift basis
  • High school diploma or equivalent

Responsibilities

  • Provide advanced remote technical support to global customers
  • Resolve complex issues and act as an escalation point for Level 1 engineers
  • Diagnose faults and implement corrective actions on BEMS and HVAC systems
  • Ensure customer satisfaction and SLA compliance in all interactions
  • Interface directly with customers for technical discussions and issue resolution
  • Identify and develop commercial opportunities from customer contracts
  • Analyze system performance to drive energy optimization and report on KPIs

Benefits

  • Employer-subsidized Medical, Dental, Vision, and Life Insurance
  • Short-Term and Long-Term Disability coverage
  • 401(k) match with Flexible Spending and Health Savings Accounts
  • Employee Assistance Program (EAP) and Educational Assistance
  • Parental Leave and Paid Time Off, including 12 Paid Holidays
Full Job Description
Job Description

We have an opportunity for a Senior Remote Services Commercial Engineer to join our Honeywell Building Automation team in Bentonville, AR.

This role is part of the Global Remote Buildings Operation Team who operate a 24/7 Engineering Response and Support to Honeywell Connected Sites around the world under a defined Service Level Agreement (SLA) and provide updated validation and analysis of Customer energy profiles and usage. You will be part of office-based teams working on various shifts who are the first point of contact for our contracted customer base.

It will be your responsibility to ensure our customers gets their issues resolved in the most expedient way possible and in accordance to their SLA agreements. You will achieve this by offering Remote Fixes and Escalations to Field Engineering Teams, and directly interfacing with customers.

You will follow a Monday through Friday schedule, working on-site in our Bentonville offices full-time and report. to the Senior Field Service Manager.

KEY RESPONSIBILITIES:

Remote Engineering & Operations
  • Provide advanced remote technical support for global multi-brand contracted customers
  • Act as escalation point for Level 1 engineers and complex technical issues
  • Perform diagnostics, fault finding, and corrective actions on BEMS, HVAC, and integrated systems
  • Deliver remote fixes or escalate to Field Engineering where required
  • Ensure SLA compliance and customer satisfaction across all interactions


Customer & Stakeholder Management
  • Interface directly with customers for issue resolution and technical discussions
  • Manage customer requests across varying levels of technical expertise
  • Liaise with Service Account Handlers, Field Teams, and third-party providers to ensure full resolution
  • Represent remote technical issues at internal forums and contribute to service improvement initiatives


Energy Optimization & Analytics
  • Apply BEMS expertise to drive measurable energy savings and system optimization
  • Analyze system behaviour, trends, and alarms to improve operational performance
  • Validate and produce customer reports aligned to energy and operational KPIs


Commercial Opportunity Ownership
  • Identify T&M and SPOT opportunities from connected contracts through:
    • Alarm analytics, system performance issues, and recurring faults
    • Remote diagnostics and engineering insights
    • Gaps in contracted scope or emerging customer needs
  • Define and scope technical solutions, including:
    • Corrective works
    • Remote optimization activities
    • Minor enhancements or engineering changes
  • Develop and support pricing of T&M and SPOT opportunities, including:
    • Estimating remote and field effort
    • Supporting commercial teams with cost inputs and technical justification
    • Ensuring alignment with standard pricing frameworks and margins
  • Convert identified opportunities into executable work orders, working with:
    • Service Account Managers
    • Sales / Commercial stakeholders
  • Track and manage execution and closure of T&M/SPOT work:
    • Ensure delivery aligns with defined scope
    • Monitor completion, customer acceptance, and revenue realization
  • Drive attach rate and revenue growth from installed base and connected services portfolio
  • Support bundling of remote services into renewals and contract expansion activities


Qualifications

YOU MUST HAVE
  • Minimum of 2 years demonstratable experience in Maintenance, Repair, Installation & Operation of Buling Energy Management Systems (BEMS).
  • Minimum of 2 years of experience working on Building Energy Management Systems .
  • Minimum of 2 years of experience working directly with customers in person or over the phone.
  • Ability to work a 24/7 shift platform.
  • High school diploma or equivalent.


WE VALUE
  • Exposure to identifying or supporting service revenue opportunities (T&M, SPOT, upgrades).
  • Strong problem-solving and analytical capabilities.
  • Commercial awareness and ability to identify value-based opportunities.
  • Experience working in remote operations centers / digital services.
  • Knowledge of managed services or connected building platforms
  • Bachelor's degree in HVAC, Electronics, Mechanical, Computer Science or related discipline


HONEYWELL BENEFITS

In addition to a competitive salary, leading-edge work, and developing solutions side-by-side with dedicated experts in their fields, Honeywell employees are eligible for a comprehensive benefits package. This package includes employer subsidized Medical, Dental, Vision, and Life Insurance; Short-Term and Long-Term Disability; 401(k) match, Flexible Spending Accounts, Health Savings Accounts, EAP, and Educational Assistance; Parental Leave, Paid Time Off (for vacation, personal business, sick time, and parental leave), and 12 Paid Holidays. For more information visit: Benefits at Honeywell

The application period for the job is estimated to be 40 days from the job posting date; however, this may be shortened or extended depending on business needs and the availability of qualified candidates. Job Posting Date: July 14, 2026.

About Honeywell

Honeywell Aerospace is an American company that manufactures aircraft engines, avionics, auxiliary power units (APUs), and other aviation products. The company’s product portfolio includes space equipment, turbine engines, auxiliary power units, brakes, wheels, synthetic vision, runway safety systems and other avionics. President Barack Obama awarded a Honeywell employee the National Medal of Technology for his contributions to air flight safety technology. The company also owns a number of patents related to NextGen technology, aircraft windshields, turbochargers, and more. Honeywell Aerospace was founded in 1936 and is headquartered in Phoenix, Arizona.

Honeywell Careers

Joining Honeywell offers more than just job opportunities; it's a chance to grow with a company known for leadership in innovation and diversity. As a global leader, Honeywell is where your professional journey can reach new heights through a commitment to excellence and continuous improvement.

Work You'll Do

At Honeywell, you'll be part of a team that drives digital transformation across industries. With a focus on sustainability and advanced technologies, Honeywell is not just preparing for the future; we're creating it. Our diverse and inclusive culture fuels our innovation and connects us closer to our customers and the communities in which we operate.

Innovate and Lead

Embrace the opportunity to lead in the marketplace with Honeywell's cutting-edge solutions. Our leadership in areas such as aerospace, building technologies, and performance materials allows you to engage in work that makes a difference. Honeywell is at the forefront of tackling global challenges with innovative technology that improves quality of life.

Career Growth and Opportunities

Whether you're looking for an internship, a graduate role, or a leadership position, Honeywell offers a path to career success. Honeywell's commitment to professional growth is evident in our extensive training and development programs, aimed at expanding your skills and advancing your career.

Join a Dynamic Team

Honeywell's team culture is built on collaboration and respect. With a global team of professionals, you'll network with some of the brightest minds, working together to solve complex challenges. Our commitment to diversity and inclusive growth makes Honeywell not just a great place to work, but a place where your career can thrive.

Benefits and Culture

Honeywell is dedicated to providing employees with a life-work harmony through substantial benefits, including health, education, and retirement plans, ensuring peace of mind for you and your family. Our culture promotes quick learning, flexibility, and adaptation, which are critical in our fast-evolving industries.

Explore Job Opportunities

Discover the range of career opportunities at Honeywell, from engineering to sales, and contribute to our mission of shaping the future. Our hiring process is designed to find not just the right skills but also the right fit for Honeywell's culture.

Stay Connected

Join the Honeywell team to stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here.

Apply Now

Ready to apply? Check out the open positions on the Honeywell Careers page. Tailor your resume, prepare for your interview, and take the first step towards a rewarding career at Honeywell.

Keep Up to Date

Stay informed with the latest news, job alerts, and professional insights tailored to your interests. At Honeywell, your career journey is just beginning.

SEARCH HONEYWELL JOBS

Join Honeywell and be part of a team that is dedicated to building a smarter, safer, and more sustainable world.
Learn more about Honeywell
Size
99,000 employees
Market Cap
$143.4 billion
Industry
Net Income
$4.7 billion
Founded
1906
5 Year Trend
-2.6%
Revenue
$32.6 billion
NASDAQ

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