Senior Relationship Consulting Manager, Global Trade Management

Overview

Baker Tilly is seeking aSenior Managerto join our Global Trade & Customs practice in a newly created, high-impact role focused onproject oversight, client engagement, and resource optimization. This position will serve as a centralized leader across active engagements, ensuring projects are delivered efficiently, consistently, and with the highest level of quality.

This role combinesprogram-level project management, consultantutilizationoversight, and client-facing advisory support, enabling scalable growth of the Global Trade practice while enhancing the client experience and reducing delivery risk.

You will enjoy this role if you:

• Thrive in a fast-paced, multi-project environment requiring coordination across teams

• Are highly organized and excel at bringing structure and visibility to complex workstreams

• Enjoy being bothclient-facing and operationally focused

• Are proactive inidentifyingrisks and solving problems before they escalate

• Like working at the intersection ofstrategy, execution, and client service

• Value building scalable processes that improve efficiency and delivery quality

Key Responsibilities:

Project & Portfolio Oversight

• Provide centralized oversight of all active Global Trade & Customs engagements, ensuring projectsremainon track with scope, timeline, and budget

• Establish andmaintainproject management standards, tools, and reporting frameworks across the practice

• Monitor project milestones, dependencies, and deliverables; proactivelyidentifyand mitigate risks

• Drive consistency in delivery execution and promote best practices across engagement teams

• Coordinate cross-functional teams to ensure alignment and efficient execution

Resource & Utilization Management

• Manage consultantutilizationacross a growing and complex portfolio of work

• Partner with leadership to align staffing with project needs, deadlines, and skillsets

• Identifycapacity constraints, resource gaps, and opportunities to improve efficiency

• Develop actionable reporting onutilization, forecasting, and capacity planning

Client Engagement & Advisory Support

• Serve as a key client-facing contact supporting engagement teams

• Assistclients in navigating customs portals, processes, and procedural requirements

• Respond to client inquiries by coordinating with technical specialists and conducting targeted research

• Help translate complex customs and trade requirements into clear, actionable guidance for clients

• Support strong client relationships through proactive communication and high-quality service delivery

Reporting & Practice Enablement

• Deliver clear, concise reporting to leadership on project status, risks,utilization, and performance metrics

• Provide insights that enable data-driven decision making and continuous improvement

• Proactively surface risks, bottlenecks, and delivery challenges with recommended solutions

• Support development of scalable processes, tools, and playbooks for the Global Trade practice

Team Collaboration & Leadership

• Work closely with Partners, Directors, and engagement teams to coordinate delivery efforts

• Support onboarding, training, and development of team members on project management best practices

• Foster collaboration across teams to enhance efficiency and knowledge sharing

• Contribute to the growth and operational maturity of the Global Trade & Customs practice

Minimum Qualifications:

• 4-year degree

• 8 years professional experience

Preferred Qualifications:

• Bachelors degreerequired; advanced degree preferred

• 10+ years of experience in consulting, advisory, project management, or global trade-related roles

• Strong project management experience overseeing multiple concurrent engagements

• Experience managing resources,utilization, and/or capacity planning

• Demonstrated ability to work directly with clients and manage relationships effectively

• Strong analytical, organizational, and problem-solving skills

• Excellent communication skills with the ability to translate complex concepts into clear guidance

• Proficiencywith project management tools and reporting frameworks

Bonus criteria:

• PMP Certification

• LCB Certification

• Exposure to customs compliance, import/export processes, or trade regulations

• Experience working with government agencies such as U.S. Customs and Border Protection or similar

• Background in professional services, consulting, or advisory environments

• Experience building or improving operational processes in a growing practice