Job Title: Senior Regional Director - Fitness

Department: Fitness/Operations

Reports to: SVP Operations

Job Type: Exempt

Travel: Up tp 50%

Job Summary:

The Senior Regional Director -- Fitness is responsible for leading and managing a portfolio of regional fitness sites, ranging from high-traffic corporate wellness centers and multi-tenant amenity spaces to exclusive, member-only fitness facilities. This role provides strategic and operational leadership across a diverse range of client accounts, ensuring consistent service excellence, financial performance, team development, and client satisfaction.

Key Responsibilities:

Regional Oversight & Leadership

• Provide strategic leadership to Fitness Directors, Managers, and onsite teams across multiple fitness centers.
• Ensure high performance and operational consistency across all locations in the region.
• Translate organizational goals into regional execution plans that drive key performance indicators (KPIs).
• Foster a high-performing, engaged regional team culture aligned with Arch Amenities Group's service standards.

Client Relationship Management

• Serve as the primary point of contact for clients at each location, ensuring strong relationships and satisfaction.
• Proactively address client concerns, provide operational recommendations, and drive client retention.
• Lead quarterly business reviews with key clients to review performance, utilization, and service metrics.

Financial & Operational Management

• Oversee regional budgets, financial reporting, forecasting, and expense control to meet revenue and profit targets.
• Monitor performance against goals and KPIs; take corrective actions to achieve results when necessary.
• Support teams in managing day-to-day operations, including staffing, payroll, inventory, and compliance.
• Review and approve capital improvement plans and equipment investments.

Talent Development & Team Management

• Lead recruitment, hiring, training, and onboarding of Fitness Directors and key team members.
• Provide ongoing mentorship, coaching, and performance feedback to site leaders.
• Create succession planning strategies and support internal career development.
• Ensure team compliance with safety standards, certifications, and industry regulations.

Sales, Marketing & Program Development

• Support site-level and regional marketing and sales efforts to increase membership and participation.
• Oversee fitness programming strategy to ensure relevance, innovation, and revenue generation.
• Implement and track promotional initiatives that increase visibility and drive engagement across all centers.

New Site Implementation & Growth

• Lead or support pre-opening planning, staffing, and operational setup for new fitness sites within the region.
• Contribute to business development efforts, including site visits, proposals, pro formas, and presentations.

Qualifications:

Education & Certifications

• Bachelor's degree in Exercise Science, Health Promotion, Hospitality, Business Administration, or related field required. Master's degree preferred.
• National fitness certification (e.g., ACE, NASM, ACSM, AFAA) strongly preferred.
• CPR/AED and First Aid certification required.

Experience

• Minimum of 5--7 years of multi-site leadership experience in the fitness, wellness, or hospitality industry.
• Proven track record in managing client relationships, team leadership, and operational execution.
• Strong background in budgeting, revenue management, and driving performance in complex operations.
• Experience in corporate fitness, tenant amenities, or luxury wellness environments is highly desirable.

Skills & Competencies

• Strategic thinker and tactical executor with strong organizational and analytical skills.
• Exceptional interpersonal, communication, and negotiation abilities.
• Inspirational leader who can build and scale high-performance teams.
• Proficient in Microsoft Office 365, fitness center software, CRM systems, and reporting tools.

Work Environment & Travel

• Requires up to 50% travel to client sites within the assigned region.
• Must be available to work a flexible schedule, including some evenings, weekends, and holidays.

Physical Requirements

• Light physical work, including lifting up to 20 lbs occasionally.
• Regular physical activities such as standing, walking, reaching, kneeling, and using fitness equipment.
• Must be able to operate computers, office tools, and fitness machines.
• May involve exposure to noise, cleaning chemicals, and mechanical equipment.

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Essential Function

Seldom

Occasionally

Frequently

Stationary Position -- Sitting or Standing

X

Active Position -- Walking, jogging, running

X

Use of hands/fingers -- Operate, Use, Inspect, Place, Detect, Position, Prepare, activate

X

Climb/Balance -- Stairs, ladders, ropes, equipment, beams

X

Stoop/kneel/crouch or crawl -- Position self, move

X

Talk/hear -- communicate, detect, converse with, discern, convey, express oneself, exchange information

X

See -- Detect, determine, perceive, identify, recognize, judge, observe, inspect, estimate, assess

X

Carry weight, lift -- Move, transport, position, put, install, remove -- 50 lbs or less

X

Carry weight, lift -- Move, transport, position, put, install, remove -- 50 lbs or more

X

Exposure to -- Exposed, work around, chemicals, odors, smells, noise, indoors or outdoors, heat, cool.

X