About this role:

Wells Fargo is seeking a Senior Quality Assurance Administrator to join the Writs & Levies Quality Control team in the Deposit and Legal Services department as part of Global Operations. Learn more about the career areas and lines of business at .

In this role you will:

• Provide support and scoring guidance quality assurance staff by answering questions on regulations or compliance, procedures, policies and First Call Resolution

• Escalate key maintenance errors identified during scoring process and ensure resolution of same, reviewing programs, processes, documentation, to ensure compliance with internal company requirements or government regulations

• Review systems to ensure company standards are met, exceptions are notated, and issues escalated as necessary

• Assist in development and design of product specific databases

• Review and score work

• Prepare calibration score and facilitate calibrations across the team to ensure consistency of quality scores delivered to clients

• Monitor quality assurance programs and processes to identify gaps and risk assessment

• Design and conduct training for as needed

• Provide coaching to staff and track performance expectations and results

• Make final scoring decisions on disputes which impact quality results

• Interact with staff and business partners to promote teamwork and departmental effectiveness

Schedule:

• Monday-Friday 9:00 am – 6:00 pm PST

• Schedule subject to change based on business needs

Training:

• You will receive in-depth on-the-job training, and coaching to learn about Wells Fargo banking products, procedures, and services.

• Training will be for 2-4 weeks. Training hours are 9:00 a.m. – 6:00 p.m. Monday – Friday (CST).  You are required to attend the full duration of this paid 2-4 weeks of training.

• We’re open from Monday - Friday, 9:00 am -6:00 pm (Arizona Time Zone). Your regular work schedule will be based on business need and may include working weekend days and some holidays.

Required Qualifications:

• 2+ years of Quality Assurance support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Experience with Writs of Garnishments & Levies processing

• Experience with Wells Fargo systems such as 1LLG (One Liens, Levies, Garnishments) and Hogan

• Ability to identify potential operational issues and legal risks

• Quality Control experience

• Experience managing a pipeline of work from assignment to completion

• Proven experience with conducting risk and process assessments

• Strong analytical skills with high attention to detail and accuracy

• Ability to execute in a fast paced, high demand, environment while balancing multiple priorities

• Ability to navigate multiple computer systems, applications, and utilize search tools to find information

• Ability to achieve high production and quality standards

• Ability to read and interpret legal documents

• Ability to perform general operation processing works

• Solid knowledge and understanding of legal terms and processes

• Intermediate Microsoft Office Skills

• Excellent verbal, written, and interpersonal communication skills

• Ability to interact with all levels of an organization

Posting Location:

• 1305 W. 23rd Street. – Tempe, Arizona 85252

Job Expectations:

• This position offers a hybrid work schedule

• Ability to work on-site at the posted work location

• Overtime is based on business need and volume of the department, could be required

• This position is not eligible for Visa sponsorship

Posting End Date:

*Job posting may come down early due to volume of applicants.