HCA Healthcare

Senior Provider Solutions Specialist

HCA Healthcare • $75K — $95K *
Kansas City, MO 64118In-Person
Healthcare
5 - 7 years of experience
1 week ago
Job Overview by Ladders

Qualifications

  • 5+ years in healthcare or related field
  • Proficiency in applications support and ambulatory EHR
  • Bachelor's degree or equivalent experience preferred
  • Advanced customer service skills
  • Strong analytical and problem-solving abilities

Responsibilities

  • Serve as a subject-matter expert for physician-facing technologies
  • Provide training and support for junior team members
  • Collaborate with healthcare professionals for workflow analysis and optimization
  • Lead discussions on compliance and regulatory matters
  • Implement best practices to enhance the physician experience

Benefits

  • Comprehensive medical, dental, and vision coverage
  • Free counseling and wellbeing support programs
  • Generous paid time off and leave options
  • 401(k) with matching contributions and retirement resources
  • Tuition assistance and educational support programs
  • Additional perks for family planning and legal assistance
Full Job Description
Job Summary and Qualifications

The Senior Provider Solutions Specialist serves as a subject-matter expert for physician-facing technologies. They serve as an escalation point for junior level roles and physician facing technologies, assisting with resolution of issues requiring deeper knowledge, skills, or vendor/developer assistance. The role also serves as a specialist regarding process improvements, best practices, and enhancing the physician experience. They are highly skilled in training others including internal teammates and other enterprise colleagues. They actively participate in assigned projects and actionable results. The role assists in guiding team education of regulatory and governmental compliance as needed. The Senior works with an ecosystem of healthcare professionals including providers, practice staff, hospital personnel, and internal team members to provide workflow analysis, testing, training, implementation, support, and optimization technologies. They maintain collaborative relationships and engage across business units to enhance the provider experience. This role is responsible for understanding the dynamic landscape of Health IT, various digital access points, and complex clinical workflows.

KNOWLEDGE, SKILLS & ABILITIES:

Organizational:

  • Proven ability to organize/prioritize tasks and maintain attention to detail
  • Flexibility to manage unanticipated changes and provide a positive voice during periods of change •
  • Adaptable to changing environment of physician support in the healthcare industry Leadership:
  • Demonstrated refined, highly-developed leadership skills
  • Professional attitude and appearance
  • Self-motivated and goal oriented
  • Works independently; receives minimal guidance.
  • Acts as a mentor and provides thought direction
  • Acts as a leader within the work group. Functions as an expert for assigned applications.


Communication:

  • Demonstrated ability to lead group discussions with clinical and information technology personnel, verbally and in writing
  • Delivers information in a clear, concise, and compelling manner to effectively engage others and achieve desired results
  • Advanced customer-facing teaching abilities
  • Exchanges information across departments, organization, & enterprise. Communicates independently, with a thorough understanding of subject/topic, sharing technical expertise or providing direction/instruction.
  • Self-develops a network of relationships across multiple business areas.
  • Assists with elevating team and others' understanding of regulatory and governmental compliance.
  • Escalates questions as appropriate.

Customer Service:

  • Demonstrated customer service excellence
  • Broad, advanced experience in providing high-level service to providers, clinicians, & administration
  • Lead discussions around providing quality customer service, orientation and/or training


Relationship Building:

  • Demonstrated ability to establish and build strong relationships among all company levels, including providers and practice personnel.
  • Ability to work well with others and lead focused discussions that facilitate/promote growth between business partners.
  • Demonstrated fostering of positive, collaborative team culture
  • Demonstrates conflict resolution abilities


Problem Solving:

  • Analyze and handle multiple duties simultaneously and exhibit initiative
  • Extensive understanding of workflow and how systems are used in facilities and physician practices
  • Work assignments are advanced/complex in nature; accountable for all assigned projects
  • Uses best practices and in-depth knowledge and experience; applies expert analytics and/or technical interpretation to provide highly creative solutions.


Clinical/Technical:

  • Mature understanding of application support processes and workflows preferred
  • Extensive experience supporting providers, office staff, applications, and information systems
  • Broad expertise and/or understanding of information systems, technology, and integrations
  • Understands and applies pertinent regulatory guidelines and government programs
  • Demonstrated advanced computer skills


EDUCATION:

  • Bachelor's degree preferred or equivalent work experience.

EXPERIENCE:

  • Five or more years previous experience in healthcare related field preferred.
  • Proficiency in applications support, ambulatory EHR or integrated applications preferred


Benefits

HCA Healthcare, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:
  • Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services
  • Wellbeing support, including free counseling and referral services
  • Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence
  • Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling
  • Education support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing
  • Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts

Learn more about Employee Benefits

Note: Eligibility for benefits may vary by location.

About HCA Healthcare

HCA Healthcare Careers

Join the dedicated team at HCA Healthcare, a leading provider in the medical field, and be part of a company known for its exceptional care and commitment to innovation. At HCA Healthcare, we offer a variety of job opportunities that allow professionals to grow their careers in a supportive and diverse environment.

Work You’ll Do

At HCA Healthcare, you will contribute to a culture that values patient care above all. Our team members are equipped with the skills and resources needed to provide outstanding healthcare services. With positions ranging from nursing to administrative roles, HCA Healthcare is actively hiring and offers a dynamic workplace where leadership and professional growth are encouraged.

Innovate and Lead

Join a team where innovation is at the heart of everything we do. HCA Healthcare is a place where you can lead efforts to improve patient outcomes using the latest technologies and practices in the healthcare industry. Our leadership is committed to fostering a culture of diversity and inclusion, ensuring all team members can thrive.

Professional Growth and Development

HCA Healthcare believes in nurturing the growth of its employees through robust professional development and training programs. Whether you are just starting your career or are a seasoned professional, we provide the tools and training necessary to advance your skills and take on new challenges. Explore our wide range of career paths and find the position that best suits your skills and passions.

Benefits and Culture

Our employees enjoy a range of benefits designed to support their physical, financial, and emotional well-being. From comprehensive health insurance to retirement plans and employee wellness programs, HCA Healthcare takes care of its team. Our inclusive culture and commitment to work-life balance make HCA Healthcare a desirable place to work.

Internship and Networking Opportunities

For those new to the healthcare field, HCA Healthcare offers internship programs that provide real-world experience and a pathway to full-time employment. Additionally, our extensive professional network allows for endless networking opportunities, helping you to build relationships and advance your career.

Join Our Team

Search open positions that match your skills and interests. We look for passionate, curious, creative, and solution-driven team players. Ready to start your journey with HCA Healthcare? Prepare your resume, sharpen your interview skills, and apply today to become part of a team that’s dedicated to improving lives.

Stay Connected

Keep up to date with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work at HCA Healthcare.

Job Alert Emails

Personalize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding career opportunities that await at HCA Healthcare. Explore the possibilities with HCA Healthcare, where your career is nurtured, and your contributions are valued. Join us in our mission to deliver high-quality patient care through innovative practices and a compassionate approach.
Learn more about HCA Healthcare
Size
204,000 employees
Market Cap
$67.9 billion
Industry
Healthcare
Net Income
$3.7 billion
Founded
1968
5 Year Trend
+7.2%
Revenue
$51.5 billion
NASDAQ
HCA
* Ladders Estimates

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