MGM Resorts International

Senior Property Technology Operations Engineer

MGM Resorts International$90K — $110K *
Information Technology
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 3+ years of experience in IT support across multiple domains including endpoint, server, network, and applications.
  • Bachelor's degree in Computer Science, Data Science, Information Systems, or a related field preferred.

Responsibilities

  • Support troubleshooting and deployment of end user devices and applications.
  • Perform network troubleshooting and assist with hardware setup and maintenance.
  • Plan technology setups for events by collaborating with teams and defining requirements.
  • Enforce asset management practices for effective technology resource use.
  • Oversee procurement and distribution of hardware to employees.
  • Investigate technology issues and support Major Incident Investigations for real-time communication during disruptions.
  • Contribute to project outcomes by providing expertise and potentially leading projects.

Benefits

  • Wellness incentive programs for physical and mental health support.
  • Discounts at company hotels, restaurants, and partner services.
  • Free parking for employees.
  • Health and income protection benefits available for eligible employees.
  • Opportunities for professional and personal development and community volunteering.
Full Job Description
Las Vegas, Nevada

THE JOB:
The Senior Property Technology Operations Engineer will troubleshoot software and hardware issues, identify, and resolve network problems related to endpoint devices, and provide on-site maintenance and support for new and existing systems. They will offer advanced support by resolving ServiceNow tickets, refining processes, and creating or updating documentation. This role includes field support at assigned property for system hardware, software, PCs, and IP networking. Additionally, the Senior Engineer will support projects and events, ensuring smooth technology operations.

THE DAY-TO-DAY:
  • Support, troubleshoot & deployment of end user devices, network, WiFi, mobile devices, and applications. Assist Property Technology Engineers with escalated incidents and request they are unable to handle independently.
  • Perform patching and cross-connects, conduct network troubleshooting, assist with network hardware setup and maintenance, and collaborate to ensure network reliability.
  • Provide planning services for events and temporary technology setups that include site surveys, defining requirements and collaborating with application and infrastructure teams to plan and deploy necessary hardware and software to facilitate these events.
  • Ensure and enforce asset management practices to ensure effective use of technology resources.
  • Oversee hardware procurement, delivery, preparations, and distribution of hardware to employees. Resolve any issues or delays and ensure that hardware is deployed to employees in a timely manner.
  • Investigate technology issues and ensure an overall smooth user experience. Actively participate in Major Incident and Problem Investigations to triage, gather data, provide hands on support, and communicate information to business & COE stakeholders of real time developments during service disruptions and/or high-risk problems that may impact your property.
  • Support various projects assigned by leadership contributing expertise/guidance for successful outcomes. May assume project leadership role as necessary. Provide discovery, site survey, and implementation services for assigned projects.
  • Review employee feedback and plan on continuous improvement plans based on employee feedback received through surveys, feedback forms, and questionnaires provided to our customers by Property Technology Operations Engineers and Service Desk team members.


THE IDEAL CANDIDATE:
  • Has 3+ Years of prior relevant experience in cross domain Information technology experience, including endpoint, server, network & WiFi, mobile device, and application support.
  • Have a Bachelor's Degree in Computer Science, Data Science, Information Systems, or a related field - Preferred


THE PERKS & BENEFITS:
  • Wellness incentive programs to help you stay healthy physically and mentally
  • Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more
  • Free parking on and off shift
  • Health & Income Protection benefits (for eligible employees)
  • Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community


VIEW JOB DESCRIPTION:

https://mgmresorts.marketpayjobs.com/ShowJob.aspx?EntityID=2&jobcode=12249

Are you ready to JOIN THE SHOW? Apply today!

About MGM Resorts International

MGM offers building operations, building maintenance, facilities management, lease administration, property accounting, financial reporting, contract management, and construction management services. They manage multifamily market-rate housing for property owners and residents.

MGM Resorts International Careers

Join the vibrant team at MGM Resorts International, a global leader in hospitality and entertainment, and experience a career filled with innovation, leadership, and growth. As part of our dynamic team, you will have the opportunity to work alongside the best professionals in the industry and contribute to an environment rich in diversity and inclusivity.

Work You’ll Do

At MGM Resorts International, we are committed to creating memorable experiences for our guests and providing unparalleled service. Whether you are interested in hotel operations, casino management, or culinary arts, we offer a variety of job opportunities that will allow you to showcase your skills and advance your career.

Transform Your Career

Lead and innovate with MGM Resorts International, where we encourage professional growth and leadership development through robust training programs and hands-on experience. Our commitment to innovation and excellence has made us a leader in the hospitality industry, and by joining our team, you can be a part of that legacy.

Join a Leading Team

Collaborate with a diverse group of talented individuals who are passionate about hospitality and entertainment. MGM Resorts International is home to a team of over 50,000 dedicated professionals, all working together to bring our unique brand of excitement and luxury to guests around the world.

Introducing the MGM Resorts International Career Development Program

We are proud to offer a comprehensive career development program designed to nurture your professional growth and prepare you for leadership roles within the company. From internships to full-time positions, MGM Resorts International provides a pathway for career advancement and personal achievement.

Innovate and Lead

Participate in groundbreaking projects and initiatives that set the standard for the hospitality industry. At MGM Resorts International, your innovative ideas and proactive approach to problem-solving will drive the success of our company and redefine the guest experience.

Be Part of a Great Team

Experience a company culture that values teamwork, communication, and respect. At MGM Resorts International, we believe that every team member plays a crucial role in our success, and we are committed to fostering an inclusive workplace where everyone can thrive.

Future-Proof Your Career

With MGM Resorts International, the sky is the limit when it comes to your career potential. Take advantage of our extensive training and development programs, benefit from mentorship and networking opportunities, and build a resume that stands out in the competitive hospitality industry.

Explore Job Opportunities

Discover the exciting employment opportunities at MGM Resorts International. From front-line positions to executive roles, we offer a range of career paths that cater to a variety of interests and expertise.

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Join Our Team Search open positions that match your skills and interests. We are looking for passionate, curious, and solution-driven team players who are ready to take their career to the next level.

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Learn more about MGM Resorts International
Size
42,000 employees
Market Cap
$12.9 billion
Industry
Net Income
-$1 billion
Founded
2000
5 Year Trend
+0.4%
Revenue
$5.1 billion
NASDAQ

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