What you'll do

• You will report to the Project Manager
• Organize and manage medium to large size projects and aid in program execution. - 60% of time

• Create project plans, monitor schedules and expenses that successfully

deliver the project vision and requirements within the scope, time and quality constraints.
• Provide metrics and reporting to ensure projects are on track
• Responsible for timely Risk/Issue identification and mitigation
• Manage matrix teams that span multiple internal organizations (Facility Operations, Platform Operations, Account Management, Finance, Accounting and Information Technology Development, etc.) and external customer/vendor organizations.

• Collaborate with internal teams and customers to define project scope, objectives, timelines, and deliverables.
• Manage project plans, risks, dependencies, and resource allocation.
• Facilitate Agile ceremonies and ensure project progress is effectively tracked.
• Build and maintain strong relationships with stakeholders across multiple business units.
• Negotiate priorities and project plans to align business objectives with customer expectations.
• Provide constructive feedback to team members and support the implementation of improvements.
• Demonstrate openness to feedback and independently adapt approaches to achieve desired outcomes.
• Work with data files and ensure the integrity and accuracy of project deliverables.
• Coordinate technical aspects of Customer Communications Management solutions, including:
  • Print and Mail
  • Electronic Statements and Email
  • SMS/Text and Interactive Messaging
  • Interactive Voice Response (IVR)
  • Websites and Digital Channels
  • Field Force Management Systems
  • Database Platforms
  • Payment Card Industry (PCI) Compliance
  • Security-related initiatives

You should have

• Bachelor's degree or equivalent relevant professional experience.
• Proven project management experience in a technology or software delivery environment.
• Experience using Microsoft Office Suite.
• Strong technical aptitude with knowledge of Customer Communications Management (CCM) products and solutions.
• Experience working with data files.
• Experience delivering projects using Agile methodologies.
• Experience working within Software-as-a-Service (SaaS) environments.
• Excellent communication, stakeholder management, and negotiation skills.
• Ability to work independently while collaborating effectively within cross-functional teams.
• Demonstrated ability to receive feedback and proactively adjust to achieve successful outcomes.

Preferred Qualifications

Project Management Professional (PMP) certification

Experience using ADO

Experience working within regulated or secure environments, including PCI and security-related initiatives.

Have exposure or experience in Smartsheet

Who will love this job

• A trusted team player - you know how to connect and communicate with your audience(s) around the world and create safe environments to voice diverse opinions, foster diversity and belonging and above all treat people with respect
• A growth driver - you have a mindset that anticipates and adapts to changing needs and can bring partners together to contribute and work toward a shared vision
• A game changer - you dream big and push the limits of what's possible to improve for yourself and others

Please submit your application at csgi.com/careers. Applications will be accepted for at least 5 days from original posting date.

Position Pay Range:

This range represents the low and high end of the salary range for this position. Actual salaries will vary based on factors including but not limited to geographical location and experience.
$94,774.40-$151,635.87

This role is eligible for a bonus opportunity.

Location(s):
United States Remote