About the roleThe Senior Project Manager is responsible for the overall direction, planning, coordination, implementation, execution and management of one to many medium projects, several large projects, and/or complex projects according to pre-determined scope, schedule and budgets. Senior Project Managers will also provide coaching and mentoring to less experienced Project Managers / Project Coordinators. It is expected that the majority of time (70%) will be in customer facing activities.
What you'll be doing- Partners with business leaders to deliver services that support company objectives and that are consistent with Winning Together values.
- Lead the planning and implementation of project(s) throughout the project lifecycle, initiation through closure.
- Oversee the review of project scope, goals and deliverables both internally and externally.
- Oversee and Develop a project task list (tracker), risk/issue/action, project contacts and a full-scale project plan as required within Computacenter United States Inc's approved applications and systems.
- Assemble and coordinate project resources both internally, externally and with 3rd parties.
- Manage project budget, resource allocation, project plan, project trackers and project timelines as required.
- Track and advise on project deliverables and tasks using appropriate applications, systems, and/or tools.
- Own and resolve any issues that arise during the project and drive risk mitigation.
- Drive team accountability for project results of staying on-budget, on-schedule, and maintain client satisfaction.
- Communicate with internal and external stakeholders including but not limited to project scope, tasks, deliverables, goals, resources, schedules and budgets.
- Communicate expectations to stakeholders and team, gaining acceptance and accomplishing customers business objectives.
- Identify resources required to fulfill project delivery, collaborating with other Project Managers, the Resource Management Group and other groups as required to determine which project resources are available in order to schedule project workload and make assignments.
- The Senior PM should work with the Resource Management Group to explore ways to drive efficiencies on third party project delivery.
- Oversee all products and corresponding issues (software licensing, shipment logistics, DOA's, late or changed shipment dates) are coordinated with customer and Computacenter United States Inc Sales and Engineering teams.
- Provide status reporting throughout the project to internal and external stakeholders on progress against project schedule, and any issues and their accompanying mitigations.
- Quickly escalate to next level of management and/or senior management any project related issues/risks that will impact the project negatively.
- Ensure all project team timecards, expense reports, status reports, issue documentation, project tracker(s), project plan(s) and project documentation are entered and/or updated into the Computacenter United States Inc applications & systems in a timely fashion, verifying accuracy and completeness.
- Obtain client sign-off on the Project Completion Form.
- Perform invoicing and project closure functions including sending and following up on Customer Satisfaction Survey's.
- Senior PM's will be called upon to mentor those around them in aspects of leadership, methodology, tools, people skills, and navigating difficult customer environments.
- Senior PM's will be called upon to conduct mid project checks as well, as after action meetings for continual improvement.
- Senior PM's will be expected to have the ability to turn around any sized project that may not be performing up to Computacenter United States Inc's high-quality expectations.
- Embrace and support Computacenter's mission and core values.
What you have- Bachelor's degree preferred.
- Minimum 7-10 years' experience in Project Management within the IT industry.
- Proficiency in Microsoft Word, Excel and Project.
- PMP certification is a plus.
- Experience with Salesforce is a plus.
- Legally eligible to work in the United States.
- Expert knowledge of both theoretical and practical aspects of project management.
- Expert knowledge of project management techniques and tools.
- Direct work experience in project management capacity.
- Proven ability to motivate and build strong teams.
- Experience coaching and mentoring.
- Excellent customer interfacing skills.
- Strong communication skills, both written and verbal.
- Proven experience in effective meeting facilitation.
- Proven experience in people management.
- Proven experience in issue & risk management.
- Proven ability to multi-task, stay organized, and work efficiently.
- Proven ability to work independently, as well as with peers.
- Proven ability to problem solve and perform analysis.
- Proficient in project management software.
- Strong knowledge of technical concepts, terms and practices used in the assessment and implementation of IT Infrastructure and Services.
- Supervises, directs and controls the activities of assigned staff.
- Interviews, schedules, trains and assigns work.
- Establishes performance expectations and monitors results.
- Develop and nurture a team to highlight strengths and raise the bar for talent.
- Ensures a trained, motivated and professional staff capable of providing efficient and effective operations and exceptional member service.
- Recommends the discipline and/or discharge of staff, while maintaining required personnel documentation.
- Coaches and counsels staff, as necessary.
What you can expectThere's so much more to enjoy about being at Computacenter than just having a rewarding career. In addition to offering competitive compensation plans and long-term career opportunities, we provide an attractive mix of benefit plans to contribute to your good health, future financial security, and peace of mind.
