A Brief Overview
Leads and manages multiple, large and complex cross-functional projects to establish and enforce operational and risk management standards, including processes, systems, controls and data. Provides leadership and direction on Program strategy, scoping and timeline to achieve regional objectives on time and within budget. Responsible for directing multiple project teams and collaborating with enterprise teams, regional business units and IT to deliver reliable, secure, controlled operational solutions in line with the business' growing and maturing needs.
What you will do- Lead and partner with cross-functional stakeholders to determine project deliverables and deliver meaningful business outcomes. Engage with cross-functional stakeholders within RGA (including Administration Operations, Claims, IT, Audit, Risk, Compliance and Legal) to ensure current and future work is aligned to meet the business's best interests.
- Perform an advisory role to senior management on Program strategy and key infrastructure decisions. Drive global and cross-functional decisions through proactive facilitation and dialogue. Develop and execute on highly complex and interdependent roadmaps and timelines.
- Create and maintain the Program plan, showing an integrated realization of the key Program deliverables as well as Program timelines. Develop appropriate business artifacts, including but not limited to business requirements, test plans, business processes and decks.
- Responsible for program reporting, monitoring, governance and stakeholder communication from C-Level Executives to cross-functional department heads.
- Identify, report, mitigate and resolve key risks and dependencies between the various aspects of the Program. Facilitate conflict resolution, including escalations as necessary.
- Plan and manage resources, ensuring all projects meet scope, quality and budget expectations. Facilitate prioritization and scheduling of team objectives and workflow.
- Establish and facilitate meetings (communicate agenda, manage meeting time productively, accomplish meeting objectives, document action items and next steps).
- Schedule and coordinate rollout, training and implementation of Program improvements and system deployments. Mentor staff on the Program team including, but not limited to, coaching, training, and evaluating.
- Embrace a high level of change with competing internal customer expectations in a highly customer-focused environment.
- Support enterprise rollout and lead regional adoption of enterprise standard tooling for portfolio, program and project management.
- Proactively enforce and advance best practices and consistent Program management practices, policies and guidelines. Maintain current knowledge of industry practices, trends and applications.
Qualifications- Bachelor's Degree in Arts/Sciences (BA/BS) or equivalent work experience. required
- Graduate degree and/or relevant professional accreditations. preferred
- Extensive, demonstrated program and project management experience. required
- 10+ Years business experience. required
- Lean Six Sigma experience preferred
- Experience in implementing change, ensuring understanding, participation and ownership. required
- Exceptional project leadership, project management, and/or program management experience. required
- Expert knowledge of project management tools, including MS Office (e.g. Visio, Project and PowerPoint) and SharePoint. required
- Exceptional communication, organization, planning, and execution skills. Excellent oral and written communication and presentation skills, demonstrating the ability to convey business terminology that is meaningful and well received by all stakeholders. required
- Exceptional ability to play an active role in developing and actioning departmental vision and goals through collaboration, creative thinking, maintaining focus, and persistence, even under adversity, while maintaining the confidence of Program stakeholders. Versatile administrative and facilitation skills to keep the Program team focused on its objectives. required
- Advanced analytical, investigative and critical thinking skills, with superior people management skills to effectively influence colleagues at all levels in an informal global reporting structure. Highly advanced investigative, analytical and problem solving skills utilizing experience, research, guidelines and internal resources. Expert ability to analyze and recommend improvements to business processes. required
- Well organized with ability to manage multiple tasks and projects and/or sub-teams simultaneously, including the ability to handle changing priorities. Advanced use of variety of tools and talent to organize information used to creatively and professionally lead broad teams in execution. required
- Excellent persuasion and negotiation skills when working with Program stakeholders to resolve issues/problems. required
- Ability to seek out and secure engagement of resources as needed across multiple functional areas. required
- Exceptional ability to liaise with individuals across a wide variety of operational, functional, and technical disciplines. required
- Advanced ability to translate business needs and problems into viable/accepted solutions. Advanced ability to understand and meet clients' needs. required
- Track record of innovative thought and entrepreneurial endeavor. Ability to work successfully in a fast moving and often pressured environment. required
- Exceptional ability to foster teamwork and a customer service focused environment. required
- Appropriate project management certifications (e.g. Project Management Professional (PMP). Required
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What you can expect from RGA:- Gain valuable knowledge from and experience with diverse, caring colleagues around the world.
- Enjoy a respectful, welcoming environment that fosters individuality and encourages pioneering thought.
- Join the bright and creative minds of RGA, and experience vast, endless career potential.
We're excited to get to know you and connect your unique skills with our global opportunities. To create a modern and seamless experience, we use artificial intelligence (AI) in parts of our preliminary screening process. This technology helps us personalize job recommendations, automate interview scheduling, evaluate candidates based solely on experience-without considering name, gender, or other personal details-and provide real-time answers through our chatbot. AI is used only during early screening and never makes hiring decisions. Your RGA recruiter will work closely with you every step of the way to ensure the process feels personal, thoughtful, and focused on you.
Compensation Range:$107,060.00 - $159,390.00 Annual
Base pay varies depending on job-related knowledge, skills, experience and market location. In addition, RGA provides an annual bonus plan that includes all roles and some positions are eligible for participation in our long-term equity incentive plan. RGA also maintains a full range of health, retirement, and other employee benefits.
