Job Posting ExternalJob Duties- Drive Operational Excellence across the Company's global network including establishing unified deployment processes, strengthening operational consistency and development of problem-solving skills within branches.
- Collaborate with Managing Directors, Directors and General Managers to develop tool sets to elevate customer and employee experience through decisions on resource allocation and project prioritization.
- Support the team's ability to develop a standardized certification of Subject Matter Experts (SME) in the application of Lean tools.
- Establish, audit, and enforce Operational Excellence standards globally. Assess needs of assigned areas based on Operational Performance Metrics, improvement implementation, and sustainment behaviors.
- Work with the Operational Excellence team and US regions to support local leadership implementation of counter measures where gaps are identified.
- Use visual controls to communicate gaps between expected versus actual at the local, regional, and national level to hold employees accountable for adoption, performance, and sustainment.
Minimum Qualifications- 8-15 years related experience
- Bachelor's degree (Business, Operations, Engineering)
- Non-degree considered if 12+ years of related experience along with a high school diploma or GED
- Extensive travel (over 20%)
- Extensive overnight stays (over 20%)
- Job requires employee to drive a personal vehicle to conduct company business < 20% per week (8 hours) and/or travel locally between company locations during scheduled workday.
Preferred Qualifications- Prior experience in retail or service management within a multi-branch or global organization.
- Lean Six Sigma Black Belt or equivalent continuous improvement certification.
- Strong analytical skills with proficiency in Microsoft Office, data dashboards, and operational reporting tools. Demonstrated leadership in multi-cultural and matrixed environments.
- Strong communication, decision-making, facilitation, and change-management skills.
Work Authorization:Crown will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas or who need sponsorship for work authorization now or in the future, are not eligible for hire.
No agency calls please.
Compensation and Benefits:Crown offers an excellent wage and benefits package for full-time employees including Health/Dental/Vision/Prescription Drug Plan, Flexible Benefits Plan, 401K Retirement Savings Plan, Life and Disability Benefits, Paid Parental Leave, Paid Holidays, Paid Vacation, Tuition Reimbursement, and much more.
