Roche

Senior Program Manager - Customer Orchestration

Roche$147K — $274K *
Business Services
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's degree in business, project management, operations, quantitative science, or related field (or equivalent experience)
  • 5+ years of experience in program or project management managing large-scale cross-functional initiatives
  • Expertise in technical program management with complex portfolio dependencies
  • Demonstrated success in risk identification and mitigation across product roadmaps
  • Exceptional executive communication and stakeholder management skills

Responsibilities

  • Lead cross-functional enterprise initiatives, ensuring seamless integration across multiple product teams
  • Orchestrate and manage technical program dependencies to meet project commitments
  • Provide executive-ready communication through clear presentations and dashboards
  • Establish and maintain high-quality program documentation across product suites
  • Proactively track stakeholder awareness and sentiment to drive transparency
  • Continuously assess portfolio health and manage resources to avoid project delays
  • Lead senior discussions to align stakeholder priorities and maintain organizational goals
  • Design and operationalize governance and program execution frameworks

Benefits

  • Hybrid work schedule with 3 days on campus
  • Comprehensive health and wellness benefits
  • Opportunity for discretionary annual bonuses
  • Employee development programs and training opportunities
Full Job Description

The Opportunity

As a Senior Program Manager within the Analytics Product Suite team, you will serve as a high-impact strategic partner driving the successful execution of cross-functional digital and analytical initiatives across Genentech. Operating a level above individual product management, you will own cross-functional program dependencies across Data, Data Science/Machine Learning (DSML), Content & Omnichannel Product, and business teams. You will lead key enterprise initiatives, such as customer orchestration, ensuring alignment across leadership, mitigating program risks, and guaranteeing on-time delivery with quantifiable business impact.

Key Responsibilities:

  • Lead Enterprise Cross-Functional Initiatives: Direct the execution of strategic, multi-product programs like "Customer Orchestration," bridging products across Data, DSML, and commercial teams to create seamless experiences.

  • Orchestrate Technical & Program Dependencies: Identify, map, and actively manage complex upstream and downstream dependencies across diverse product suites, ensuring project commitments are met without dropped handoffs.

  • Provide Executive-Ready Communication: Synthesize highly complex, granular technical data into clear, objective, and executive-ready briefings, dashboards, and presentations for senior leadership.

  • Drive Program Knowledge Management: Establish and maintain centralized, high-quality program documentation and confluence spaces across product suites, ensuring roadmaps, architecture decisions, governance frameworks, and operational guides are clear, up-to-date, and accessible.

  • Measure & Foster Stakeholder Awareness: Proactively track stakeholder understanding and sentiment across the enterprise, designing targeted communication rhythms, enablement sessions, and feedback loops to drive transparency, buy-in, and program adoption.

  • Proactive Risk Mitigation & Portfolio Health: Continuously assess portfolio health, anticipate cross-team bottlenecks, manage resources/prioritization trade-offs, and resolve roadblocks before they impact delivery timelines.

  • Drive Alignment & Facilitation: Lead senior leadership forums, steering committees, and crucial cross-functional conversations to align competing stakeholder priorities and preserve organizational goals.

  • Establish Governance & Operating Models: Design and operationalize program execution frameworks, defining clear roles, decision rights, communication rituals, and risk escalation pathways.


Who you are
  • You hold a Bachelor’s degree in business, project management, operations, quantitative science, or a related field (or equivalent practical experience).

  • You possess 5+ years of progressive experience in program or project management leading large-scale, cross-functional initiatives within a matrixed environment.

  • You demonstrate deep expertise in technical program management, with a proven ability to manage complex portfolio dependencies, project workflows, and resource allocation.

  • You bring proven success in risk identification, escalation, and mitigation across interdependent product roadmaps.

  • You possess exceptional executive communication and stakeholder management skills, with the ability to translate complex details into strategic updates for senior leadership.


Preferred
  • Advanced degree (e.g., MBA or relevant graduate degree).

  • Professional program/project management certification (e.g., Agile, PMP, CAPM).

  • Experience in data, digital, or advanced analytics organizations within biotech, healthcare, or technology industries.


Location
  • This role is based in South San Francisco and offers a hybrid schedule working 3 day per week on campus

  • No relocation benefits are available for this posting

The expected salary range for this position based on the primary location of California is $147,600 - 274,200 USD annually. Actual pay will be determined based on experience, qualifications, geographic location, and other job-related factors permitted by law. A discretionary annual bonus may be available based on individual and Company performance. This position also qualifies for the benefits detailed at the link provided below. Benefits

About Roche

Roche Holding AG is a Swiss multinational healthcare company that operates worldwide under two divisions: Pharmaceuticals and Diagnostics. Its holding company, Roche Holding AG, has bearer shares listed on the SIX Swiss Exchange. The company headquarters are located in Basel. Roche is the largest pharmaceutical company in the world, and the leading provider of cancer treatments globally. The company also produces a range of diagnostic tests for medical professionals and patients. Roche was one of the first companies to bring targeted treatments to patients. In 2019, Roche had over 100,000 employees worldwide, and generated revenue of CHF 61.5 billion.
Learn more about Roche
Size
100,920 employees
Industry
NASDAQ

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