Innova Solutions is immediately hiring a
Senior Production Support Manager - Eligibility & Enrollment SystemsPosition type: Permanent
Duration: Fulltime
Location: New Jersey, USAs a Senior Production Support Manager - Eligibility & Enrollment Systems, you will:We are looking for a seasoned Senior Production Support Manager to lead our technical support operations for mission-critical Eligibility and Enrollment (E&E) applications. This role is pivotal in ensuring system stability, rapid incident resolution, and continuous improvement of support processes in a high-availability environment.
Leadership & Team Management:- Lead and mentor a team of production support engineers and analysts across multiple shifts and time zones.
- Foster a culture of accountability, collaboration, and continuous learning.
- Define and track KPIs for system uptime, incident resolution, and service quality.
Operational Excellence:- Oversee day-to-day support operations for E&E applications, ensuring 24/7 availability and performance.
- Manage incident, problem, and change management processes in alignment with ITIL best practices.
- Coordinate root cause analysis (RCA) and implement preventive measures for recurring issues
Technical Oversight:- Provide hands-on technical guidance for complex issues involving application performance, data integrity, and system integrations.
- Collaborate with development, QA, infrastructure, and business teams to ensure seamless support and deployment processes.
- Drive automation and tool improvements to enhance monitoring, alerting, and self-healing capabilities.
Stakeholder Engagement:- Serve as the primary point of contact for business and IT stakeholders during major incidents and escalations.
- Communicate incident status, resolution plans, and post-mortem findings clearly and effectively.
- Partner with product and engineering teams to influence application design for supportability and resilience
Candidate must have skills:- Bachelor's degree in computer science, Information Systems, or related field.
- 8+ years of experience in IT operations or production support, with at least 5 years in a leadership role.
- Strong understanding of Eligibility and Enrollment systems, preferably in healthcare, government, or insurance domains.
- Proven experience managing high-availability systems and large-scale production environments.
- Familiarity with monitoring tools (e.g., AppDynamics), ticketing systems (e.g., ServiceNow, Azure DevOps), and automation frameworks.
- Solid knowledge of databases (SQL/Oracle), APIs, and AWS Cloud platform.
- ITIL certification is a plus.
Preferred Skills:- Experience with Eligibility and Enrollment Systems.
- Background in Agile/DevOps environments.
- Strong analytical, communication, and crisis management skills.
Qualified candidates should
APPLY NOW for immediate consideration!Please hit
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We are currently interviewing to fill this and other similar positions. If this role is not a fit for you, we do offer a referral bonus program for referrals that we successfully place with our clients, subject to program guidelines.
ASK ME HOW.Thank you!
Kiran Vajrala
Manager
PAY RANGE AND BENEFITS:Pay Range*: $ 89,500 - 105,000 Per Year
*Pay range offered to a successful candidate will be based on several factors, including the candidate's education, work experience, work location, specific job duties, certifications, etc.
Benefits:Innova Solutions offers benefits( based on eligibility) that include the following: Medical & pharmacy coverage, Dental/vision insurance, 401(k), Health saving account (HSA) and Flexible spending account (FSA), Life Insurance, Pet Insurance, Short term and Long term Disability, Accident & Critical illness coverage, Pre-paid legal & ID theft protection, Sick time, and other types of paid leaves (as required by law), Employee Assistance Program (EAP).
Innova Solutions offers a referral bonus for qualified Ambassadors who refer eligible referrals. Submit referrals at https://innovasolutions.workllama.com/atsuser/anonreferafriend and earn $250-$1,000 per referral.
Thank You!
Team Innova Solutions
