DescriptionPosition SummaryLong Wave Inc is seeking a highly experienced
Senior Product Support Manager to lead Integrated Logistics Support (ILS) planning, execution, and sustainment activities for advanced training systems and defense-related products. This role is responsible for developing, integrating, and managing lifecycle product support strategies that ensure operational readiness, reliability, and long-term sustainability for our customers.
The ideal candidate brings extensive experience in the defense industry, a strong background in lifecycle logistics, and a proven ability to interface with engineering, manufacturing, program management, and U.S. Government customers.
Key Responsibilities- Lead the development, execution, and management of comprehensive Integrated Logistics Support (ILS) strategies across the product lifecycle.
- Oversee planning and analysis for logistics elements including:
- Maintenance Planning
- Supply Support
- Technical Data & Publications
- Support Equipment
- Training & Training Support
- Facilities Planning
- Packaging, Handling, Storage, and Transportation (PHS&T)
- Reliability, Maintainability, & Availability (RMA)
- Sustaining Engineering and Field Support
- Manage logistics scope, cost, schedule, and performance within assigned programs.
- Serve as the primary logistics interface to both internal stakeholders and external customers, including DoD program offices and prime contractors.
- Lead Logistics Product Data (LPD) development and associated deliverables (LSA, LORA, FMECA, TIR, provisioning, etc.).
- Support development of contract proposals, BOEs, and logistics-related cost estimates.
- Ensure compliance with DoD, MIL-STD, GEIA, and customer requirements relevant to logistics support and sustainment.
- Coordinate development and delivery of training materials, technical manuals, IETMs, and instructional content.
- Drive sustainment readiness activities including sparing analysis, obsolescence management, and configuration control.
- Support fielding activities, installation, deployment, and long-term support planning for delivered systems.
- Lead and mentor logistics specialists, analysts, and support personnel as needed.
Requirements- Bachelor's degree in Logistics, Engineering, Business, or related field.
Equivalent experience may be considered. - 8+ years of professional experience in Integrated Logistics Support, Product Support Management, or related defense logistics roles.
- Strong understanding of DoD acquisition processes, sustainment phases, and applicable logistics standards (e.g., MIL-STD-1388, GEIA-STD-0007, MIL-HDBK-502).
- Experience preparing and managing logistics deliverables in accordance with contract requirements.
- Proven ability to lead cross-functional teams and manage complex sustainment efforts.
- Experience working with government customers, primes, or direct DoD programs.
- Ability to interpret engineering drawings, system specifications, and technical documentation.
- Excellent communication, briefing, and customer engagement skills.
- Active DoD Secret security clearance.
Preferred Qualifications- Master's degree in Logistics, Systems Engineering, Program Management, or related field.
- DAU/DAWIA certification in Life Cycle Logistics (Level II/III).
- Active DoD Top Secret security clearance.
- Experience supporting training systems, simulators, or defense hardware production.
- Familiarity with LPD/LSAR tools and logistics databases.
- Certified Product Support Manager (PSM) or equivalent credential.
- Experience with Earned Value Management (EVM) and developing BOEs.
Position Benefits:As a full-time employee of Long Wave, you are eligible for our benefits package including:
- Competitive Salary
- Medical, Dental & Vision coverage
- 401k
- Educational Assistance
- Life Insurance
- Employee Assistance Programs & Work/Life Solutions
- Paid Time Off
- This position's standard work schedule is a 9/80. The 9/80 schedule allows employees who work a nine-hour day Monday through Thursday to take every other Friday off.
