The OpportunityWe're hiring a Senior Product Manager to own customer-facing product areas that shape how 1,100+ customers use our platform daily. You'll lead features like our portal, reporting tools, tax & compliance workflows, and data validation systems, supporting billions in loan volume.
You'll join a growing Product team, partnering closely with the CPO to drive strategy and roadmap. Our customers range from private lenders to fund managers, municipalities, and non-profits, giving you exposure to diverse use cases at scale. This role offers strong ownership for a senior IC ready for strategic work, with clear growth into management for high performers.
What You'll OwnStrategic Product Ownership:- Own the full product lifecycle end-to-end: Lead ideation, discovery, validation, delivery, launch, measurement, and iteration of strategic product features.
- Mentor and guide product team members in best practices and strategic thinking (player-coach).
- Drive prioritization. Balance customer requests, strategic initiatives, and technical debt
- Define and track success metrics tied to retention, adoption, and revenue impact
- Make tough trade-off decisions on what to build, what to defer, and what to kill
Cross-Functional Partnership:- Partner with Customer Success and Support to understand pain points, churn drivers, and adoption barriers
- Collaborate with Sales to identify competitive gaps and revenue opportunities
- Coordinate with Engineering on technical approach, capacity planning, and delivery
- Drive go-to-market efforts with marketing for major features
Execution Excellence:- Transform customer feedback and business needs into clear product requirements
- Own your backlog: prioritize based on customer impact, business value, and feasibility
- Drive features from discovery through launch, ensuring quality and adoption
- Balance new feature development with operational stability and technical debt
Customer & Market Focus:- Develop deep expertise in loan servicing operations and customer workflows
- Conduct customer research and discovery to validate problem/solution fit
- Build relationships with strategic customers to gather feedback and validate direction
- Translate diverse customer needs into scalable product solutions
What You BringRequired- 5-8 years product management experience in B2B SaaS, with a proven track record of owning complete feature lifecycles.
- Demonstrated ability to lead discovery, validation, delivery, and iteration - with measurable outcomes.
- Strong analytical orientation with experience defining and tracking meaningful product metrics.
- Skilled at mentoring and influencing others without direct reporting structure.
- Excellent stakeholder management and cross-functional leadership.
- Customer-centric mindset with a bias toward strategic thinking and execution excellence.
- Technical aptitude. You can work effectively with engineering on complex systems and technical decisions.
Preferred- Experience in fintech, financial services, or highly regulated industries
- Domain knowledge in lending, loan servicing, or financial operations
- Experience with customer-facing products, portals, or self-service platforms
- Track record of driving measurable impact on customer retention, NPS, or product adoption
- Experience working with reporting, data exports, or compliance-sensitive features
Benefits & Perks- Competitive compensation (Base: $120,000 - $140,000) + Bonus
- Comprehensive health coverage (medical, dental, vision)
- 401(k) matching
- Wellness programs
- Professional development
- Employee recognition programs
- Team building & on-site amenities
The pay range for this role is:
120,000 - 140,000 USD per year (Huntington Beach, CA)
