Ellucian

Senior Product Banner Financial Aid Analyst- United States Remote

Ellucian • $90K — $110K *
US-AnywhereRemote in United States
Education, Government & Non-Profit
5 - 7 years of experience
Today
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Job Overview by Ladders

Qualifications

  • 5+ years of experience with Banner Financial Aid Admin and Self-Service products
  • Higher Education background in Financial Aid
  • Strong grasp of Financial Aid terms and federal regulations
  • Ability to write and troubleshoot complex SQL statements
  • Proven analytical and troubleshooting skills
  • Excellent verbal and written communication skills

Responsibilities

  • Provide in-depth troubleshooting support for Banner Financial Aid application issues
  • Document issues in Ellucian's tracking system and monitor resolution progress
  • Develop effective relationships with other team members
  • Work independently and collaboratively as part of a team
  • Manage multiple issues and maintain organization
  • Maintain knowledge of Banner Financial Aid functionalities and new features
  • Support California customers with state grant processing
  • Participate in 24x7 support rotation to assist customers

Benefits

  • Comprehensive health coverage: medical, dental, and vision
  • Flexible time off
  • Thrive Flex Lifestyle Account for health, financial, or learning investments
  • 401k with match & BrightPlan for future savings
  • Parental Leave
  • Five charitable days to support community involvement
  • Telemedicine services
  • Wellness programs including mental health and fitness
  • Caregiver support resources
  • Diversity and inclusion initiatives
  • Employee referral bonuses
  • Education Assistance Program and professional development opportunities
Full Job Description
About the Opportunity

We are seeking a Senior Banner Financial Aid Software Support Analyst to join our Global Support Team here at Ellucian. The successful candidate will utilize their strong communication (both verbal & written) and analytical skills to assist the Ellucian Action Line team in providing high-quality, front-line support for our Banner Financial Aid customers. This individual will be responsible for working closely with customers by providing both functional support and basic technical support, primarily for their Banner Financial Aid and Financial Aid Self Service product issues. The analyst must demonstrate a commitment to working through complex problems, complete tasks with a high level of accuracy, and focus on satisfying the customer.

Where you will make an impact
  • Provide in-depth support to Ellucian customers using troubleshooting and problem-solving skills to resolving application issues.
  • Clearly document issues within Ellucian's tracking system and follow issue progress through resolution.
  • Develop effective working relationships with other Ellucian staff.
  • Work both independently and as an active, contributing member of a team.
  • Be highly organized and able to work on multiple issues at one time.
  • Contribute as an active member of the Ellucian Action Line (Global Support) Team by providing open and honest feedback to others, supporting the rest of the team, and creating an environment of optimism and achievement.
  • Maintain a solid understanding of the Banner Financial Aid, Banner Financial Aid Self-Service, and Banner Student Self-Service for Financial Aid and keep up on new functionality.
  • Support California customers in specific state grant processing.
  • Work hours to cover Pacific Time customers.
  • Participate in a 24x7 rotation schedule to support customers.

What will you bring
  • Higher Education experience in Financial Aid.
  • Strong understanding of Financial Aid terms and federal regulations.
  • Strong understanding of the Banner Financial Aid Admin and Self-Service products (5+ years), including set up and processing functionality.
  • Ability to write and troubleshoot complex SQL statements.
  • Strong/Proven analytical and troubleshooting skills to effectively address functional and technical issues.
  • Analyze and resolve problems quickly.
  • Excellent communication skills, both verbal and written. Comfortable leading interactive Zoom (Video) sessions and phone calls with customers to troubleshoot problem areas.


What makes #Ellucianlife

  • Comprehensive health coverage: medical, dental, and vision
  • Flexible time off
  • Thrive Flex Lifestyle Account (LSA) that allows you to contribute towards your health, financial or learning interests
  • 401k w/ match & BrightPlan - to help you save for the future
  • Parental Leave
  • 5 charitable days to support the community that supports us
  • Telemedicine
  • Wellness
    • Headspace Care (mental health)
    • Wellbeats (virtual fitness classes)
  • RethinkCare & Wellthy- caregiver support
  • Diversity and inclusion programs which provide access to internal employee resource groups
  • Employee referral bonuses to encourage the addition of great new people to the team
  • We Foster a learning culture with:
    • Education Assistance Program
    • Professional development opportunities

#LI-RB1
#LI-Remote

About Ellucian

Ellucian is a provider of software and services to higher education institutions. The company was founded in 1968 and offers a range of solutions, including student information systems, financial management systems, and analytics. Ellucian's technology is designed to help colleges and universities improve their operations, enhance the student experience, and achieve their strategic goals. The company has a global presence and serves more than 2,700 institutions in over 50 countries.
Learn more about Ellucian
Size
3,000 employees
Industry
Information Technology
Founded
1968
* Ladders Estimates

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