Full Job Description
As a Senior Product Associate in Senior Product Associate- Claim, Disputes & Fraud Operations, you contribute to the team by leveraging your expertise in product development and optimization to make a significant impact, supported by user research and customer feedback to fuel the creation of innovative products and continuously improve existing offerings. Collaborate closely with cross-functional teams and play a crucial role in shaping the future of our products and ongoing success.
Job responsibilities
• Partners with the Product Manager to identify new product opportunities that reflect the needs of our customers and the market through user research and discovery
• Considers and plans for upstream and downstream implications of new product features on the overall product experience
• Supports the collection of user research, journey mapping, and market analysis to inform the strategic product roadmap and provide insight on potential product features that provide value to customers
• Analyzes, tracks, and evaluates product metrics including work to time, cost, and quality targets across the product development life cycle
• Writes the requirements, epics, and user stories to support product development
• Navigates and delivers results by building alignment across multiple teams, managing competing priorities, and driving product initiatives through matrixed environments
• Leverages data analysis tools and techniques to interpret product performance metrics, identify trends, and translate insights into actionable product decisions that drive measurable business outcomes
• Manages relationships with a broad set of stakeholders across business, technology, and operations, ensuring clear communication, expectation setting, and buy-in
Required qualifications, capabilities, and skills
• 3+ years of experience or equivalent expertise in product management or a relevant domain area
• Proficient knowledge of the product development life cycle
• Experience in product life cycle activities including discovery and requirements definition
• Developing knowledge of data analytics and data literacy
• Demonstrated ability to operate effectively within complex organizations
• Developing stakeholder management skills
Preferred qualifications, capabilities, and skills
• Experience in claim, disputes, or fraud space
