Job Description

Location - This role is hybrid with a mix of remote and in-person. Work primarily takes place at North Campus, Edmonton.

The Senior Process Analyst is responsible for identifying, architecting, and optimizing end-to-end business processes to drive organizational agility and efficiency. The Senior Process Analyst leads complex, cross-functional initiatives that align operational workflows with the company's strategic goals. They serve as a subject matter expert in process methodology, utilizing data-driven insights to eliminate waste and implement scalable, technology-enabled solutions.

Responsibilities

• Process Architecture & Design: Map "As-Is" and "To-Be" states for complex business units, identifying bottlenecks, redundancies, and automation opportunities.
• Project Leadership: Lead high-impact transformation projects from discovery through implementation, ensuring changes are sustainable and measurable.
• Data Analysis & ROI: Quantify the impact of process changes. Develop KPIs and dashboards to monitor process health and provide data-backed recommendations to leadership.
• Stakeholder Management: Facilitate workshops with senior leadership and frontline staff to build consensus and manage the "people" side of change.
• Continuous Improvement: Champion Lean, six sigma, or agile methodologies across the organization to foster a culture of operational excellence.
• Documentation & Governance: Maintain a centralized repository of standard operating procedures (SOPs) and ensure compliance with regulatory and internal standards.

Qualifications

• Bachelor's degree in Business Administration, Industrial Engineering, Information Technology, or a related field.
• 7+ years of experience in process analysis, with a proven track record in large-scale business transformation or change management projects.
• Certification in Lean Six Sigma (Green or Black Belt), PMP, or CBAP (Certified Business Analysis Professional).
• Ability to see the big picture while maintaining an obsessive attention to detail regarding technical workflows.
• Exceptional negotiation and storytelling skills; the ability to translate technical process gaps into business value for executives.
• Advanced skills in BPMN 2.0, Visio, Lucidchart, or ARIS. Experience with ERP systems (SAP/Oracle) and BI tools (Tableau/Power BI) is highly preferred.

Application Instructions

Click "Apply Now" to submit your resume and cover letter.

This competition will be used to fill 2 positions.

This position is subject to all applicable terms and conditions of the collective agreement between the Governors of the University of Alberta and the Non-Academic Staff Association (NASA).

This position offers a comprehensive benefits package.

About the Team

The Office of Strategic Transformation and Delivery (OSTAD) is the engine room for the organization's most ambitious goals. We don't just plan for the future; we build the roadmap to get there. Our mission is to bridge the gap between high-level vision and tangible results by driving large-scale, cross-functional initiatives that redefine how we operate. We are a team of problem-solvers, dot-connectors, and catalysts. If you thrive in high-impact environments where "the status quo" is a challenge to be met, the OSTAD is where you'll do your best work.