As a Sr. Pro Product Specialist focusing on Conduit Tech, you'll join the Pro Product Excellence team and play a vital role in Conduit Tech's growth and mission to enable all HVAC Pros to design, sell, and install energy-efficient systems. Conduit Tech was recently acquired by ServiceTitan, the leading software platform in the service industry. As a teammate on the Conduit Tech team, you would be operating in the best of both worlds - you'll be on a small, start-up team with a high opportunity for impact, and you will be operating with the resources and stability of the industry's leading software platform. This position involves onboarding and training new strategic clients, managing a portfolio of multi-branch residential and commercial service companies, onsite training and customer engagement trips, and ensuring both company revenue and customer success through effective timeline management, event coordination, and comprehensive training. This role is perfect for a highly organized, detail-oriented professional with experience in a start-up environment, a passion for technology and customer success.

What you'll do:

• Become an expert in ServiceTitan Pro Products, specifically Conduit Tech - a LiDAR-powered HVAC sales and design platform.
• Collaborate closely with the Senior Directors of the Conduit team to assume responsibility for new and existing customer relationships.
• Design and implement creative strategies to roll Conduit out to new strategic customers, boost adoption, and encourage engagement of the Conduit platform.
• Guide clients through the implementation, configuration, and training of Conduit.
• Manage complex timelines with multiple stakeholders, branches, and departments, ensuring clients launch within agreed timeframes.
• Partner with ServiceTitan Customer Success Managers to manage a book of business focused on driving Pro Product success, retention, and ROI.
• Analyze Conduit adoption data and account trends to identify actionable insights, custom
• solutions, and potential risks.
• Work closely with users and managers at our clients to understand their needs and recommend optimal settings based on industry best practices.
• Engage actively in a feedback loop with Conduit's product teams to effectively translate
• customer experience and quality of life needs.
• Iterate frequently on processes in a fast-paced, startup-like environment with high ownershipand opportunity for impact.

What you'll bring:

• Experience in Support, Implementation, or Account Management within a software or SaaS
• environment.
• 2+ years of relevant experience managing multiple accounts with a proven track record of
• success, OR 1+ years experience in the home services industry.
• A BA/BS degree is preferred.
• A self-starter who thrives in fast-paced environments, with demonstrated leadership,
• motivation, and strong attention to detail.
• Experience working in a start-up environment - 1+ years in a Pre-seed through Series B
• environment.
• Proven ability to multi-task and manage multiple projects concurrently, using data-driven
• decision-making to prioritize.
• Ability to efficiently identify, troubleshoot, and resolve technical issues.
• A team player with strong communication and organizational skills, and a positive attitude when working through ambiguity.
• An intermediate understanding of value drivers in recurring revenue business models.

Why you'll love this role:
You will be at the forefront of empowering clients to succeed with Conduit Tech from day one. Join a team that values innovation, technical expertise, and client-centric solutions, helping customers
maximize the capabilities of this innovative product.

Use of AI Technology:

We use technology, including automated and AI-assisted tools, to support certain aspects of our recruitment process. These tools are designed to improve efficiency and enhance the candidate experience. AI tools are not used to make hiring decisions; all hiring decisions are made by our hiring teams.

What We Offer:

When you join our team, you're not just accepting a job. You're making a career move. Here's how we'll support you in doing some of the most impactful work of your career:

• Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more.
• Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to One Medical.
• Support for Titans at all stages of life: Parental leave and support, up to $20k in fertility services (i.e. IUI and IVF), surrogacy, and adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.

At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply.