Department: Member Experience
Reports To: Vice President of Member Experience
Location: Watertown, MA (ButcherBox Headquarters)
Level: Senior/ Principal
Base Salary: $155,000-210,000
About the PositionIn this role you will own a core slice of the digital customer experience and set the pace for the product team. You will be hands-on as an individual contributor while raising the bar for how the team works.
What you'll own- A major area of the customer journey (e.g., member & shopping experience) end to end - strategy, roadmap, and delivery.
- Coordination and prioritization across marketing, merchandising, commercial, and engineering - deciding what gets built and, just as importantly, what doesn't.
- The delivery relationship with our external development partners - setting direction, holding quality, keeping work prioritized and moving.
- The standard for product practice - discovery, specs, prioritization, ways of working - that the rest of the team follows.
What you bring - 7+ years in product management, including senior/principal-level ownership at an established e-commerce or DTC brand.
- Deep e-commerce fluency - operates at the customer-facing surface but understands the systems beneath (subscription, catalog, checkout, CRM).
- Experience with Shopify Liquid strongly preferred.
- Proven experience directing agencies or external dev partners.
- Strong prioritization and stakeholder management - can push back, create clarity, and align senior partners.
- Thrives in a lean, fast-moving environment; sets pace without leaning on heavy process.
- Experience working across an organization with both stakeholders as well as internal engineering and data teams.
- Mentorship experience and an excitement to work alongside other product managers and contributes to the overall direction of the team.
- Familiarity with product management best practices and processes for structuring an internal PM
- DTC subscription experience; familiarity with retention, loyalty, or merchandising.
What We OfferOur Values
We are a mission-driven company and strive to embody our values in every step of the process. ButcherBox is driven by relentless improvement, accountability, humility, and customer obsession. We want our workplace to be one of growth and learning where everyone can be safe/comfortable to show up as their authentic self to work. Anyone who loves our products and goals is welcome here!
Benefits
• Health: medical, dental, vision, and life insurance, an employer-funded HSA, and short & long-term disability benefits
• Financial: 401(k) with generous employer match
• Annual bonus based on company performance
• Time off: unlimited paid time off policy, 20 weeks parental leave, an executive team that encourages a good work/life balance
• Personal growth: Annual Learning & Development stipend, and access to a range of personal and professional coaching solutions through BetterUp
• Food: a free Custom Classic ButcherBox each month and weekly lunch reimbursement
• Others: reimbursement for wellness activities, an exceptional EAP, fertility benefits, life insurance and more
