Qualifications

• 10+ years of experience in technology consulting or a related field, with at least 5 years in revenue-generating roles.
• Proven record of retaining and growing client accounts.
• Deep understanding of software development lifecycles (SDLC) and delivery methodologies.
• Hands-on experience with AI tools such as ChatGPT and similar technologies.
• Experience with nearshore and/or offshore delivery models.
• Strong communication and negotiation skills for diverse audiences, from technical teams to executives.
• Analytical mindset with excellent problem-solving capabilities.
• Self-motivated and organized, capable of managing multiple accounts in a dynamic environment.
• Proficiency in Salesforce usage for account management and tracking.
• Experience serving mid-size to large enterprise clients.
• Familiarity with consulting frameworks like value-based or solution selling.
• Domain expertise in sectors like healthcare, financial services, or media.

Responsibilities

• Cultivate and manage relationships with key client stakeholders, from engineers to executives.
• Conduct regular business reviews to understand and anticipate client needs and project health.
• Advocate for clients within the organization to ensure alignment on their actual needs.
• Leverage knowledge of technology and emerging trends to recommend proactive solutions that align with client objectives.
• Collaborate with architects and delivery managers to develop technical proposals that address specific business challenges.
• Identify expansion opportunities within existing accounts, including upselling and introducing new services.
• Work with sales to strategize account growth and create comprehensive account plans.
• Prepare and present proposals and other engagement documentation to clients.
• Monitor project activity and client satisfaction in partnership with delivery teams.
• Stay updated on industry trends and contribute insights to improve service offerings.

Benefits

• Medical & dental insurance with employee contributions.
• Long-term disability, life, and AD&D insurance (employee paid).
• Generous paid time off policy.
• 10 paid holidays annually.
• Retirement savings plan with employer matching.
• Flexible work policy to promote work-life balance.