Position SummaryJoin a team within the Product Engineering Operations organization driving one of the organization's most significant digital transformation initiatives. As a Senior Platforms Engineer, you will play a critical role in advancing a high-visibility digital transformation program, a strategic effort to modernize and standardize the end-to-end maintenance lifecycle through a secure, scalable, and data-driven technology platform.
In this role, you will serve as the steward of the Microsoft Dynamics 365 and Power Platform ecosystems that powers the digital transformation program. Your expertise will ensure that the platforms remain resilient, secure, high-performing, and ready to support mission-critical operations across the organization. From environment strategy and governance to release management, automation, security, and operational excellence, you will help build the foundation that enables transformative business capabilities and future innovation.
Working closely with architects, developers, business stakeholders, infrastructure teams, and security partners, you will influence platform strategy and establish the standards that enable teams to deliver solutions efficiently and at scale. Your contributions will directly support improved operational efficiency, real-time visibility into maintenance activities, enhanced decision-making through trusted data, and the organization's long-term vision for automation, AI, and advanced analytics.
This is an exciting opportunity for a platform engineering professional who thrives on solving complex enterprise challenges, shaping governance and operational best practices, and ensuring technology platforms can scale to support strategic business objectives. If you are passionate about platform reliability, security, and enabling large-scale digital transformation, this role offers the opportunity to make a lasting enterprise-wide impact.
Key Responsibilities- Identifies performance bottlenecks, conducts root cause analysis, and proposes and implements solutions to enhance platform & system performance and resource utilization. Establishes performance benchmarks, conducts capacity planning, and collaborates with other teams, including junior engineers and cross functional teams to optimize infrastructure performance and activities.
- Contributes to the development and improvement of troubleshooting procedures, measures to minimize platform & system downtime, and documentation. Partners with vendor technical support to drive for resolution. Leads and manages platform & system technical support activities and troubleshooting efforts, including handling escalated and complex issues. Performs advanced system tuning and optimization to maximize performance using IT Service Management practices. Collaborates with internal teams to enhance support processes and methodologies.
- Participates in future platform & system backup planning. Leads the design of disaster/system recovery and testing.
- Analyzes performance and utilization data to identify trends and patterns; provides recommendations for optimization and improvement; prepares comprehensive reports on infrastructure performance; and implements corrective actions to drive continuous system improvements
- Leads the design and configuration of complex platforms & systems, considering best practices and industry standards. Leads ongoing compliance with original design and configuration and corrects for deviation from standards. Builds and deploys highly available and scalable infrastructure solutions.
- Leads the creation and maintenance of a comprehensive knowledge base for platforms & systems, including troubleshooting guides, configuration documentation, and best practices. Promotes knowledge sharing culture by organizing training sessions, mentoring junior engineers, and encouraging cross-team collaboration.
- Leads platform lifecycle management activities, including environment strategy, release coordination, deployment governance, change management, and operational readiness.
- Partners with cybersecurity, architecture, infrastructure, and identity management teams to ensure alignment with enterprise security, compliance, and operational requirements.
Education and Experience- Bachelor's Degree in Information Technology, related field or equivalent experience.
- 5+ years of relevant platforms engineer experience.
- Experience administering, supporting, and optimizing Microsoft Dynamics 365, Dataverse, and Power Platform environments, including environment management, governance, security, compliance, and operational support.
- Experience administering Dynamics 365 Project Operations, Field Service, or related business application workloads.
- Experience implementing and managing platform security, role-based access controls, auditing, identity and access management, and compliance requirements.
- Strong troubleshooting, incident management, and root cause analysis skills across enterprise applications, integrations, and cloud-based platforms.
- Experience supporting, and monitoring enterprise integrations using APIs, Azure services, messaging technologies, and middleware platforms.
- Experience implementing and supporting Application Lifecycle Management (ALM) and operational excellence practices, including source control, release management, CI/CD pipelines, deployment automation, and DevSecOps principles utilizing Azure DevOps and GitHub, as well as enterprise monitoring, observability, logging, application performance management solutions.
- Strong analytical, organizational, communication, and stakeholder management skills, with the ability to support multiple applications and collaborate effectively across cross-functional teams.
- Knowledge of AI platforms and tools, including Microsoft Copilot, Azure AI Foundry, and OpenAI GPT, with the ability to leverage AI-assisted capabilities to improve productivity, operational efficiency, and solution delivery highly desired.
- Power Platform Solution Architect Expert, Power Platform Functional Consultant Associate, Dynamics 365 certifications, or equivalent credentials highly desired.
Skills- Cloud Infrastructure Management - Setting up, configuring, monitoring, and optimizing the components of cloud infrastructure.
- Computer Networking - A system in which multiple computers are connected to each other to share information and resources.
- Cybersecurity Risk Management - The process of developing cyber risk assessment and treatment techniques that can effectively pre-empt and identify significant security loopholes and weaknesses, demonstrating the business risks associated with these loopholes and providing risk treatment and prioritization strategies to effectively address the cyber-related risks, threats and vulnerabilities, ensuring appropriate levels of protection, confidentiality, integrity and privacy in alignment with the security framework.
- DevSecOps - A set of practices that automates the integration of security at every phase of the software development lifecycle, from initial design through integration, testing, deployment, and software delivery, with an aim towards shortening the systems development life cycle and pas well as continuous delivery and a security first approach.
- General Programming - Applies a computer language to communicate with computers using a set of instructions and to automate the execution of tasks.
- Infrastructure as Code - The process of managing and provisioning infrastructure through code instead of through manual processes.
- IT Infrastructure Management - Planning, design, delivery and control of information technology infrastructure.
- Performance Monitoring - The process of measuring the performance of a system in real time in order to determine problems and identify other factors that may cause problems in the future.
- Policy Management - The process of creating, implementing and maintaining policies and procedures within an organization.
- Process Automations - Also known as business automation or digital transformation, this is the technology-enabled automation of complex business processes. It can streamline a business for simplicity, achieve digital transformation, increase service quality, improve service delivery or contain costs. It consists of integrating applications, restructuring labor resources and using software applications throughout the organization.
- Service Delivery Management - The manner in which an organization provides users access to IT services, which include applications, data storage and other business resources.
- System Administration - Performs a variety of functions including user management, system monitoring, system configuration, performance tuning, backup and recovery, and access control.
- System Platform - A system platform refers to the underlying foundation or framework that supports and manages the operation of software applications and hardware components within a computing environment. It provides a standardized and cohesive infrastructure, allowing for the development, deployment, and integration of various technologies and services.
- System Testing - The process of testing conducted on a complete integrated system to evaluate the system's compliance with its specified requirements.
- Systems Integration - The process of linking together various IT systems, services and/or software to enable all of them to work functionally together.
- Troubleshooting - The act or process of discovering and resolving problems, disputes, or mechanical issues through a systematic, usually iterative, approach.
MINIMUM QUALIFICATIONS:
Bachelor's Degree in Information Technology, related field or equivalent experience.
5+ years of relevant experience
Location:
Houston, Texas
Job Requisition ID:
Pay Min/Max:
$106,900.00 - $184,300.00 Salary
Grade:
11 - 12
Location Address:
500 Dallas St Ste 2900
Additional locations:
Findlay, Ohio, San Antonio, Texas
Education:
Bachelors: Information Technology
Employee Group:
Full time
Employee Subgroup:
Regular
