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The Senior Patient Experience Professional supports the design, execution, and continuous improvement of patient experience strategies across the primary care organization. Using patient feedback, performance data, qualitative insights, and partnerships, you will identify opportunities, develop recommendations, and lead measurable improvements for patients, clinicians, and the business.
Reporting to the Consumer Experience Principal, you will improve patient experience projects through insight generation, improvement planning, partner engagement, and execution support. You will collaborate across teams to identify challenges, translate data into applicable insights, and support experience improvement efforts.
Use your skills to make an impact
Required Qualifications:
- Bachelor's degree in business, healthcare administration, public health, analytics, economics, or related field.
- 3+ years of experience in healthcare, consulting, strategy, operations, analytics, quality improvement, customer/patient experience, or a related discipline.
- Experience analyzing quantitative and qualitative data to identify trends, causes, risks, and improvement opportunities.
- Translate complex analyses into clear recommendations, business insights, and leadership-ready materials.
- Experience collaborating with teams and influencing partners without direct authority.
- Proficiency with data visualization tools.
- Demonstrated curiosity and commitment to continuous improvement.
- Can work Eastern Standard Time hours.
Preferred Qualifications:
- Experience working with patient experience metrics, CAHPS, NPS, survey data, or Voice of Customer programs.
- Experience in primary care, population health, value-based care, Medicare Advantage, health plans, or provider organizations.
- Familiarity with quality improvement methodologies, process improvement, or performance management frameworks.
- Experience developing dashboards, scorecards, business cases, or executive communications.
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Work at Home Requirements: To ensure Home or Hybrid Home/Office employees’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria: At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested. In certain roles, the minimum recommended internet speed required by Humana may not be sufficient for business needs. Humana reserves the right to require associates to upgrade their internet service if necessary. Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.
Scheduled Weekly Hours
40
Pay Range
The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.
$71,100 - $97,800 per year
This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.
Description of Benefits
Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.
Application Deadline: 09-22-2026
