Rockwell Automation

Senior Partner Success Manager

Rockwell Automation$141K — $212K *
Enterprise Technology
8 - 10 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's degree or equivalent experience
  • 8+ years in Customer Success or Partner Management roles preferred
  • Experience with global partners, including Resellers and System Integrators
  • Solid understanding of customer lifecycle management
  • Willingness to travel up to 25% of the time

Responsibilities

  • Define and execute the Plex Software Partner Success Strategy globally
  • Collaborate across teams to ensure effective partner engagement
  • Align strategies with the Partner Customer Success team
  • Provide input to product teams for future offering enhancements
  • Engage with partners to support success in partner-led accounts
  • Consult with Resellers to enhance their customer success capabilities
  • Support System Integrators in post-implementation engagement

Benefits

  • Health Insurance including Medical, Dental and Vision
  • 401k retirement plan
  • Paid Time Off (PTO)
  • Parental and Caregiver Leave
  • Flexible Work Schedule
Full Job Description
Job Description

We are seeking a Senior Partner Customer Success Manager (PSM) to define and lead the Plex Software Partner Success Strategy globally. You will work across a diverse partner ecosystem-including Resellers, System Integrators (SIs), and hybrid partners who serve both roles-to ensure customers implemented by partners are successful and achieving value from their Plex solutions.

You will report to the Director, Customer Success - Plex and work remotely from any location in the United States.

Your Responsibilities:
  • Define and operationalize the Plex Software Partner Success Strategy across all partner types (Reseller, SI, and hybrid), aligning with Rockwell's broader software ARR and customer success goals.
  • Collaborate cross-functionally globally with Market Access, channel managers, business leaders, digital and high-touch CSMs, to ensure seamless partner engagement and joint accountability.
  • Work closely with the Partner Customer Success team to align strategies, share insights, and contribute to the evolution of Rockwell's global partner success framework.
  • Provide strategic input to the portfolio and product teams to ensure partner and customer needs are reflected in future offerings.
  • Engage directly with partners globally to support customer success motions in partner-led accounts, ensuring alignment with Plex's value realization framework.
  • Consult with Resellers to establish and mature their customer success capabilities, including investment planning, resource modeling, and success metrics.
  • Collaborate with System Integrators to ensure successful post - implementation customer engagement, value realization, and expansion opportunities.
  • Support hybrid partners in building integrated success motions that span both implementation and ongoing customer lifecycle management.
  • Enable and train partner customer success teams, providing tools, best practices, and ongoing coaching to drive adoption, retention, and expansion.
  • Monitor and manage partner performance using key success metrics such as Net Dollar Retention (NDR), Expansion, and Churn.
  • Guide partners in leveraging customer data from success platforms and portals to drive onboarding, adoption, and proactive engagement.
  • Collect and synthesize partner and customer feedback to inform continuous improvement of partner programs, customer experience, and service offerings.


The Essentials - You Will Have:
  • Bachelor's Degree or Equivalent Years of Relevant Work Experience.
  • Legal authorization to work in the U.S. We will not sponsor individuals for employment visa, now or in the future, for this job opening.


The Preferred - You Might Also Have:
  • 8+ years of experience in Customer Success, Partner Management, or Channel Strategy roles, preferably in SaaS or industrial ERP and MES software.
  • Proven experience working with global partners, including Resellers and System Integrators.
  • Strong understanding of customer lifecycle management and software ARR business models.
  • Ability to travel up to 25% of the time.
What We Offer:
  • Health Insurance including Medical, Dental and Vision
  • 401k
  • Paid Time off
  • Parental and Caregiver Leave
  • Flexible Work Schedule where you will work with your manager to set a schedule flexible with your personal life.
  • To learn more about our benefits package, please visit at www.raquickfind.com.


This position is part of a job family. Experience will be the determining factor for position level and compensation.

#LI-JG1

#LI-Remote

For this role, the Total Target Compensation is from $141,920 - $212,880 of which 80% is base salary and 20% is variable. Our benefits for the US can be found here. Actual pay will be based on factors such as skills, knowledge, education, and experience.

About Rockwell Automation

Rockwell Automation works with investments in industrial automation and aids other businesses with automation technology strategy.

Rockwell Automation Careers

Join the dynamic team at Rockwell Automation, a global leader in industrial automation and digital transformation. As a company committed to innovation and excellence, Rockwell Automation offers unparalleled job opportunities for professionals eager to drive progress and lead in technology. Work You’ll Do At Rockwell Automation, you’ll collaborate with some of the brightest minds in the industry to shape the future of manufacturing and automation. Our team is at the forefront of developing new solutions that enhance productivity and efficiency for our clients worldwide. Embrace a culture of leadership and growth within our diverse and inclusive workforce. Rockwell Automation is dedicated to providing extensive diversity training and leadership development programs that empower our employees to excel. Join Our Market-Leading Team Rockwell Automation is not just a company; it's a community of innovative, driven, and talented professionals. With over 23,000 employees globally, we are proud to be the industry leader in automation solutions, committed to delivering excellence and innovative engineering. Innovative Work Engage in groundbreaking projects that redefine industry standards. Our commitment to innovation is reflected in every aspect of our work, from product development to solutions tailored to meet the evolving needs of our clients. Career Development Future-proof your career with Rockwell Automation by taking advantage of our robust training programs and certification courses. Whether you're looking for an internship, an entry-level position, or a managerial role, we provide the resources to foster your professional growth and enhance your skills. Be Part of a Great Team Experience the power of global teamwork. Join a network of professionals who are as passionate about technology and innovation as you are. At Rockwell Automation, we believe in nurturing a supportive environment where every team member’s contribution is valued. Explore Job Opportunities Discover a range of employment options at Rockwell Automation, from internships that offer a real-world glimpse into our operations to full-time positions that challenge and reward. Our hiring process is designed to identify and recruit the best talent who are committed to our mission of industrial automation. Stay Connected Join Our Team Search open positions that match your skills and interests. We look for passionate, curious, creative, and solution-driven team players. Explore the possibilities that await you at Rockwell Automation and take the first step towards a fulfilling career. Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. Job Alert Emails Personalize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. See what exciting and rewarding opportunities await in the fields of automation and digital transformation. Rockwell Automation is where your ambition meets opportunity, innovation, and leadership. Join us and transform the future.
Learn more about Rockwell Automation
Size
24,500 employees
Market Cap
$29.4 billion
Industry
Net Income
$1.3 billion
Founded
1903
5 Year Trend
+4.2%
Revenue
$6.2 billion
NASDAQ

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