Placement Type:
Permanent
Salary:
$100,000-130,000 Salary
Plus bonus of $15-20K annually
Start Date:
Oct 5, 2026
What You Will Own
- Manage a portfolio of professional firm partners, developing a deep understanding of their performance, operations, and alignment with the company's service model.
- Analyze key metrics (e.g., conversion rates, drop rates, case flow, service fees) to identify trends, diagnose issues, and drive performance improvements.
- Proactively identify risks or inefficiencies and address them before they escalate.
- Lead onboarding of new partners, clearly communicating the company's evaluation model, expectations, and processes.
- Evaluate potential new partners, assessing fit based on performance, operations, and client outcomes.
- Serve as a primary point of contact for partners, building strong, collaborative relationships while maintaining accountability to performance standards.
- Hold partners accountable through direct, data-driven conversations, including addressing underperformance and driving corrective action.
- Collaborate cross-functionally with intake, operations, legal, and business development teams to ensure smooth case flow and accurate reporting.
- Monitor case progress and partner decision-making to minimize operational and legal risk.
- Identify and implement process improvements to enhance efficiency, scalability, and outcomes.
- Take full ownership of your portfolio, making sound decisions independently and escalating when appropriate.
What You Bring
Must-Have Qualifications:
- Bachelor's degree required.
- 7+ years of experience in account management, client success, partnerships, or similar roles.
- Experience managing performance metrics and driving outcomes through data.
- Experience working cross-functionally in a fast-paced, growth-focused environment.
- Strong written and verbal communication skills.
- Ability to prioritize effectively and execute with speed.
Nice-to-Have Qualifications:
- Experience in legal, personal injury, or professional services environments.
- Experience in high-growth or high-volume organizations.
- Familiarity with evaluation models or referral-based business structures.
- Comfort building processes in evolving or startup-like environments.
#LI-JM5
Client Description Legal Services
Other Requirements Benefits include: Medical, dental, and vision insurance, 401(k) with 4% company match, HSA, life insurance, disability coverage, paid time off (17 days to start), and parental leave.
Eligible for performance-based bonus (approx $15-20K annually, paid out quarterly). Base salary of $100-130K, DOE.
