This position follows a hybrid work model and is expected to be onsite at Corewell Health Place approximately 3-4 days per week to support collaboration, team operations, and key initiatives. Occasional travel to other Corewell Health locations may be required.As a Senior Operations Specialist, you'll lead high-impact initiatives that improve processes, strengthen operational performance, and support key clinical and organizational priorities. This role is ideal for a proactive, solutions-oriented leader who excels at managing complex projects, driving continuous improvement, and creating the structure and momentum needed to turn strategy into results. You'll partner across the organization to support clinical governance, operational excellence, onboarding and orientation initiatives, and workflow transformation efforts that directly impact how care is delivered. We're seeking a self-starter who can anticipate needs, lead with confidence, and thrive in an environment where innovation, collaboration, and accountability are valued. If you're ready to make a meaningful impact and help advance organizational excellence across Corewell Health, we encourage you to apply today.
Job SummaryThe Sr. Operations Specialist works independently and autonomously to identify, lead, drive and manage work that supports the strategies, initiatives, and goals of the organization. Responsible for the development, implementation and support of programs and projects that ensure operational efficiency, enhanced safety, increased productivity, reduced cost, and continuous improvement. Manages the day-to-day operational needs as well as the strategic goals of the business.
Essential Functions- Provides operational leadership for new and existing programs and projects. Ensures required documentation, reporting, data collection and database utilization are performed in an accurate and timely manner. Prepares progress reports, study results and other reports as required.
- Collects and analyzes process, productivity, value and quality related data to initiate, develop, and recommend operational practices and procedures that focus on operational efficiency, enhanced safety, increased productivity, and reduced cost.
- Directs, organizes, and engages in process and quality improvement initiatives. Responsible for identifying, leading, and implementing recommendations to improve operational efficiency, new services for area of responsibility and creates documentation of new established workflows.
- Serves as the operational lead to provide structure, project management and direction for new and existing workflow transformation and other operational initiatives. Develops action and projects plans focused on operations and running the business.
- Leads compliance activities across the organization to ensure services are provided in accordance with State and Federal regulations, organizational policies and procedures, medical staff bylaws and accreditation/compliance requirements.
- May work on initiatives that span across several service lines.
- May serve as interim leadership
QualificationsRequired
- Bachelor's Degree or equivalent in business, healthcare administration or related field
- 5 years of relevant experience
Preferred
- Master's Degree
- 5 years of proven leadership
- 5 years of experience in healthcare and working within in an organization of size and complexity comparable to Corewell Health
Primary LocationSITE - Corewell Health Place - 100 Corewell Drive NW - Grand Rapids
Department NameQSE Clinical Effectiveness and Pathways Clinical Standardization - Corporate
Employment TypeFull time
ShiftVariable (United States of America)
Weekly Scheduled Hours40
Hours of Work8 a.m. - 5 p.m.
Days WorkedMonday to Friday
Weekend FrequencyN/A
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