The Cheesecake Factory

Senior Operations Manager

The Cheesecake Factory$150K — $190K *
Food & Beverages
8 - 10 years of experience
Job Overview by Ladders

Qualifications

  • 10+ years of progressive experience in food manufacturing
  • 7+ years in a management role within the food sector
  • Strong project management capabilities
  • Excellent written and verbal communication skills
  • Ability to develop performance-driven training solutions
  • Proficient in Microsoft Office Suite
  • In-depth knowledge of HACCP, SQF, and FDA regulations

Responsibilities

  • Oversee daily production planning and organization
  • Ensure timely and accurate product manufacturing
  • Drive KPI performance improvements and team development
  • Coach and mentor production managers and staff
  • Design efficient material and labor use plans
  • Manage hiring, training, and orientation of production staff
  • Promote a strong safety culture and compliance

Benefits

  • Annual bonus eligibility
  • Medical, Dental & Vision coverage
  • Benefits start the month after hire
  • 401K plan with company matching
  • Generous vacation policy (3 weeks, increasing to 4 after 5 years)
  • 5 days of sick leave annually
  • Tuition reimbursement up to $2,500 per year
  • $2,500 adoption assistance
  • Dining discounts of 25%-35%
  • Annual gift card for dining expenses
Full Job Description
Compensation Range

$150,000 - $190,000 / Year

Position Overview:

Reporting to the Plant Director, the Senior Operations Manager will oversee all production activities and results for a 100,000 sq. ft. facility operating three shifts, seven days a week, with 143 full-time employees, $160 million in gross sales, and $60 million in materials used annually.

You'll thrive in this position if you are:
  • Driven by results: you are conscientious and persistent about delivering timely, high-quality deliverables, and performing all job functions safely while follow instructions.
  • Service oriented: you are a people person who is systematic and trustworthy and interacts constructively with peers or teams of various levels demonstrating strong, positive communication skills.
  • Improvement focused: you never turn off the thought "how can I do this better/faster".
  • Pressure resistant: you have ice in your veins while under pressure. Maintaining a positive outlook at work while the heat is on is never an issue for you


Here's more of what you'll get to do:

  • Oversee daily planning, organization, quality, and production processes, ensuring material, equipment, and labor resources are available.
  • Ensure products are manufactured correctly, cost-effectively, and on time, meeting specifications and quality requirements.
  • Drive sustainable and continuous improvement of KPI performance while building a world class team.
  • Coach and provide feedback to managers, supervisors, and team members on production practices.
  • Design and implement plans for efficient use of materials and labor to meet manufacturing targets.
  • Oversee hiring, orientation, and training of technical production employees to maintain a competent and motivated workforce.
  • Champion Safety Culture; ensure compliance with health and safety standards.
  • Address and provide corrective actions in alignment with Human Resources.
  • Coordinate with department heads (QA, Shipping) to ensure top-quality finished products.
  • Regulate work shifts to ensure proper workload distribution.
  • Coordinate with Maintenance Manager for scheduled preventative maintenance of production equipment.
  • Identify and address mechanical and procedural limitations affecting efficiency.


What we require:

  • Minimum 10 years of career progression within food manufacturing.
  • Minimum 7 years of management level experience within food manufacturing.
  • Strong project management skills.
  • Strong written and verbal communication skills.
  • Ability to synthesize information from multiple sources to create performance-based training solutions.
  • Proficient with Microsoft Office Suite (Windows, PowerPoint, Word, Excel, Outlook).
  • Knowledge of HACCP, SQF, FDA, and other food safety guidelines.
  • Bachelor's degree or equivalent experience required.

What we prefer:
  • Food manufacturing experience with a high emphasis on baked, frozen goods.
  • Knowledge and experience with the Baldrige Manufacturing Excellence model.
  • Bilingual in Spanish and English.


What we offer:

  • Eligible for annual bonus
  • Medical, Dental & Vision
  • Eligible for benefits first day of the month following date of hire
  • 401K with company match
  • 3 weeks of vacation which increases to 4 weeks starting in your 5th year
  • 5 days of sick time per year (first year prorated)
  • Tuition Reimbursement of $2,500 for qualified programs
  • Adoption Assistance Benefit of $2,500
  • 25%-35% discount when dining as a guest
  • Reusable gift card loaded annually for your dining enjoyment


About The Cheesecake Factory

The Cheesecake Factory is a restaurant company headquartered in Calabasas Hills, California. It was founded in 1972 by Evelyn Overton and has since grown to operate more than 200 restaurants in the United States and abroad. The company's restaurants offer a variety of menu items, including appetizers, entrees, and desserts, with a focus on cheesecake. The Cheesecake Factory is known for its large portions and extensive menu. The company is publicly traded on the NASDAQ stock exchange under the ticker symbol CAKE.
Learn more about The Cheesecake Factory
Size
45,800 employees
Market Cap
$1.6 billion
Industry
Net Income
-$253.3 million
Founded
1978
5 Year Trend
+5.2%
Revenue
$1.9 billion
NASDAQ

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