DHL Express currentlyhas an opening for an
Senior Operations Manager - Service Centre in our
Brampton, ON facility
How will you contribute to the success of DHL?
- Establish superior customer service performance indicators and meet/exceed standards for on-time delivery, tracing, dispatch & claims, including missed pick-ups; scanningcompliance; and overall service quality.
- Responsibility for the cost optimization of the facility.
- Manage employee/labour relations through appropriate application of Collective Agreement.
- Manage all local Human Resources issues in alignment with Human Resources team.
- Ensure successful implementation, continued application and maintenance of Track and Trace technology including scanning compliance - P & D; on-hand; linking multi-piece shipments; transfer to agents.
- Monitor & improve EBIT through profitable revenue growth, management of P.U.D. costs, handling; and on-time data entry.
- Assist in the development of the long & short-range service centre objectives and plans for attainment.
- Prepare the service centre profit plan and submit for approval and execution.
- Identify & track route service standards and adjust operation as required , i.e., driver cost/shipment., stops/hour, driver load & departure times.
- Organize, assign responsibility and develop, through training & counseling, competent branch staff, providing opportunities for growth and promotion.
- Provide leadership, through appropriate decision-making , communication and motivation, to get service centre management and staff to effectively perform their duties and provide qualified people for advancement.
- Ensure staff compliance with established Company standards, policies and procedures, i.e., workplace conduct, Occupational Health & Safety, Transport of Dangerous Goods, and WCB.
- Keep informed on general business conditions and activities of current and potential competitors.
- Process branch paperwork and prepare required reports & statistics.
- Where applicable and as required , travel to and manage of outlying depots.
- Achievement of area branch track & trace targets
- Implement continuous improvement initiatives
Do you have what it takes?
- Excellent interpersonal skills.
- Proven experience and success in leadership positions.
- Demonstrated general accounting, finance & administration experience.
- Good communication skills - written & verbal.
- Demonstrated ability to successfully manage multiple tasks/priorities.
- Implemented measurements & strategies to attain goals within time constraints.
- Proven work experience in a union environment and negotiation skills.
- Demonstrated analysis & problem-solving skills.
- Word processing & spreadsheet experience.
- 3-5 years management experience in a medium to large service company, preferably transportation.
- University degree (in appropriate discipline ) or equivalent experience.
- Demonstrated experience implementing quality/ process improvement initiatives
Thank you for your application. Those selected for an interview will be contacted.
All applicants are required to pass interviews, a criminal check and other background check in order to qualify for the position.
