Jones Lang LaSalle Incorporated

Senior Operations Manager

Jones Lang LaSalle Incorporated • $130K — $140K *
Vaughan, ON L6A 0Y6In-Person
Real Estate & Construction
8 - 10 years of experience
Today
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Job Overview by Ladders

Qualifications

  • 10+ years of experience in property operations or facilities management, particularly in a large commercial setting.
  • Strong experience with budget management and financial analysis.
  • Proven track record in managing large-scale capital projects successfully.
  • In-depth knowledge of HVAC, lighting, plumbing, electrical systems, and building science principles.
  • Proficient in contract management and familiar with software tools like Excel, Word, JDE, and Yardi.
  • Understanding of LEED and BOMA standards with a focus on environmental impact.
  • Strong skills in contractor management and risk assessment.

Responsibilities

  • Lead the development and execution of annual operating budgets and financial forecasting.
  • Oversee the 10-year Major Capital Expenditures program, aligning projects with ownership goals.
  • Prepare financial reports to monitor performance and manage expenditures effectively.
  • Negotiate and manage vendor contracts while ensuring compliance and value for the property.
  • Implement and oversee sustainability and energy management initiatives.
  • Conduct daily inspections and report discrepancies to senior management.
  • Foster strong relationships with tenants, local authorities, and contractors.

Benefits

  • Opportunity to work at a premier retail location with significant influence over operations.
  • Exposure to high-impact capital projects and strategic planning initiatives.
  • Working with a dedicated team focused on continuous improvement.
  • Potential for professional growth and development within a reputable organization.
  • Engagement with diverse stakeholders and community partners.
Full Job Description
What this job involves:

JLL is seeking a seasoned operations leader to take the helm as Senior Operations Manager at Vaughan Mills-a landmark 1.2 million square foot shopping centre. This elevated senior leadership role offers a rare opportunity to drive strategic operations at one of the region's premier retail destinations, where you'll oversee a transformative, high impact capital projects. Reporting directly to the General Manager, you'll provide strategic accountability across building operations, maintenance, compliance, risk management, and financial performance while leading a dedicated operations team through succession planning and continuous improvement initiatives.

What your day-to-day will look like:
  • Lead the preparation and execution of annual operating budgets, including expense planning, forecasting and tenant recoveries, while monitoring performance and identifying opportunities to manage costs and optimizing financial results;
  • Develop and manage the property's 10-year Major Capital Expenditures program, prioritizing major capital projects based on asset condition, operational requirements, risk, lifecycle planning and available funding, while ensuring alignment with ownership objectives and long-term planning;
  • Prepare monthly forecast, variance reports, complete year-end expense accruals, and maintain budget control books to monitor operating performance, manage expenditures and ensure accurate financial reporting;
  • Manage operational contracts and work collaboratively with Procurement colleagues to negotiate terms, manage vendor performance, ensure compliance and achieve value for the property;
  • Develop and manage energy management program including metering systems;
  • Manage, oversee and approve all utilities expenses; Manage all aspects related to the tenant water and hydro metering and billing;
  • Develop and manage all aspects of sustainability, including recycling program, organic waste and diversion targets set for the property;
  • Document and arrange for appropriate remedial work using the company purchasing/procurement guidelines;
  • Lead their team in providing the highest levels of service to all customers with whom they interact, whether internal or external, with the goal of continuously improving the customer experience;
  • Drives continuous service improvements and implements operational processes that enhance capabilities and consistently meet or exceed service standards;
  • Ensures organizational adherence and accountability to standard operating procedures; In conjunction with the Manager of Life & Safety, oversee all health and safety requirements;
  • Manage tenant construction together with the Tenant Coordination group.
  • Keep current on trends and developments within building envelopes and synthesize findings into relevant and practical recommendations/business cases.
  • Perform daily inspections of buildings and land, ensuring the General Manager and Senior Property Manager are kept updated on any discrepancies and the remedy;
  • Maintain positive relationships with tenants, government authorities, community partners and contractors.


Required Qualifications:
  • 10+ years of relevant experience in property operations, facilities management, project management or a related field, ideally within a large-scale commercial environment;
  • Extensive experience working with budgets and understanding financial statements;
  • Demonstrated experience managing large-scale capital projects;
  • Deep understanding of HVAC, Lighting, Plumbing, Electrical and Building Science.
  • Solid contract management and computer skills (Excel, Word, JDE, Yardi, and some database exposure);
  • Knowledge of LEED and BOMA standards, and an environmental focus;
  • Strong contractor and risk management skills;
  • Solid knowledge of WHMIS and HSE requirements;
  • Experience managing multiple projects simultaneously;
  • Ability to lead complex operational issues and stakeholder relationships;

Preferred Qualifications:

  • Post-secondary education in Mechanical or Civil Engineering, Building Services, Facilities Management or a related discipline is preferred;
  • Facilities Management Administrator (FMA), Certified Energy Manager and/or Certified Engineering Technologist (CEM) designations are an asset;
  • Excellent people leadership abilities;
  • Demonstrated ability to effectively identify and solve problems for customers/tenants, and be resilient in the face of challenges;


Estimated compensation for this position:

130,000.00 - 140,000.00 CAD per year

This range represents the estimated base salary and actual compensation may differ. Final base salary is determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations. Some roles and employees may be eligible for discretionary bonuses, benefits, or other compensation.

Location:

On-site -Vaughan, ON

Opening Type:

Replacement

If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements. We're interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

About Jones Lang LaSalle Incorporated

Jones Lang LaSalle is a financial and professional services firm that specializes in commercial real estate services and investment management. Its services include: tenant representation for organizations that lease office, industrial and retail spaces; consulting, which supports companies to develop workplace strategies such as occupancy planning, relocations, and energy and environmental sustainability initiatives; project and development services to manage ground-up creation, building construction, and major interior renovations; capital markets and real estate investment banking, which helps organizations buy and sell properties, and improve the financial impact of their real estate; facilities management for a variety of properties including office towers, retail and exhibition centers, and government, collegiate and industrial complexes; property management services, that provide on-site administration to help owners of office, industrial, retail and specialty properties reduce costs and enhance their property values; and valuations that provide impartial assessments of real estate worth through more than 200 corporate offices in 70 countries. Jones Lang LaSalle was formed by the merger of Jones Lang Wootton, a British firm with origins dating back to 1783, and LaSalle Partners, an American company formed from a predecessor launched in 1968. Jones Lang Wootton opened its first US office in New York in 1975. In 1997, the initial public offering was completed by LaSalle Partners for the company's common stock in the market.

Jones Lang LaSalle Incorporated Careers

Join the dynamic team at Jones Lang LaSalle Incorporated (JLL), a global leader in real estate services, where your career journey is just as important as the professional milestones you aim to achieve. At JLL, we offer more than just job opportunities; we provide a platform for growth, innovation, and leadership in an industry that shapes the world around us.

Work You’ll Do

At JLL, you will be part of a culture that prizes diversity, teamwork, and forward-thinking. Whether you are looking for a full-time position or an internship, JLL offers a variety of roles that cater to your professional skills and personal development goals. Our team is composed of the brightest minds in real estate, providing you with unparalleled mentorship and networking opportunities that foster career advancement.

Innovate and Lead

Embrace the opportunity to lead projects that redefine the real estate landscape, leveraging JLL’s global scale and deep industry expertise. Our commitment to innovation is evident in every strategy we implement and every building we manage. By joining our team, you will collaborate with professionals who are eager to share their knowledge and push the boundaries of what is possible in real estate.

Professional Growth and Development

JLL is dedicated to the professional growth of its employees. We offer robust training programs, including leadership development and diversity training, to ensure you are equipped for success. Our benefits extend beyond the basics, encompassing health, wellness, and financial planning to support you and your family at all stages of life.

Explore Job Opportunities

JLL is continuously expanding, and we are hiring across multiple disciplines. Explore positions that match your skills and interests in areas such as property management, sustainability, financial analysis, and more. We look for driven, curious, and innovative team players who are ready to make an impact.

Internship Programs

Kickstart your career with a JLL internship. Gain hands-on experience, build your resume, and make invaluable industry connections. Our internships provide a deep dive into the real estate sector, allowing you to apply academic learning to real-world challenges.

Join Our Team

Ready to advance your career at Jones Lang LaSalle Incorporated? Search open positions, read about our employment benefits, and prepare your resume. The interview process at JLL not only assesses your fit for the company but also ensures our culture aligns with your career aspirations.

Stay Connected

Keep up to date with the latest from JLL Careers by subscribing to our job alert emails. Receive personalized updates that align with your career preferences and learn about new opportunities in real-time.

Networking and Industry Leadership

At JLL, networking doesn’t end with your hire date. Continue to connect with leaders and peers through our various professional networks and community engagement initiatives. Lead the way in industry discussions, participate in global conferences, and contribute to innovative solutions that drive the future of real estate. At Jones Lang LaSalle Incorporated, we don’t just offer jobs—we offer careers that make a difference. Join us in shaping the future of real estate, one innovation at a time.
Learn more about Jones Lang LaSalle Incorporated
Size
98,000 employees
Market Cap
$7.4 billion
Industry
Real Estate & Construction
Net Income
$402.5 million
Founded
1783
5 Year Trend
+8.3%
Revenue
$16.5 billion
NASDAQ
JLL
* Ladders Estimates

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