Walmart

Senior Operations Manager (Inbound)

Walmart • $100K — $120K *
Matteson, IL 60443In-Person
Transportation
5 - 7 years of experience
Today
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Job Overview by Ladders

Qualifications

  • 5+ years of operations leadership experience in inbound operations at a fulfillment or distribution center
  • Proven ability to manage teams of 30+ across multiple shifts
  • Expertise in receiving, putaway, inventory control, and replenishment processes
  • Hands-on experience with WMS, specifically in receiving and inventory management
  • Strong background in safety compliance, with a record of reducing incidents
  • Experience in structured Train-the-Trainer programs

Responsibilities

  • Own all inbound operations including receiving, unloading, and inventory control
  • Ensure dock-to-stock SLAs are met with high accuracy during all volume periods
  • Manage carrier coordination and labor planning to optimize daily receipts
  • Maintain inventory accuracy through disciplined processes and active cycle counting
  • Lead and develop a team of inbound supervisors and associates, holding them accountable
  • Champion safety culture and compliance on the inbound floor
  • Drive inbound KPI performance and implement corrective actions as needed

Benefits

  • Project completion bonus of 20% of total salary for meeting milestones
  • Full benefits package including medical, dental, and vision coverage
  • Opportunity for extension of contract based on mutual interest
Full Job Description
Description

ABOUT THE ROLE

IntelliSource is seeking an experienced Senior Operations Manager to own all front-half inbound operations at a fulfillment and distribution center on a fixed-term contract engagement. Reporting directly to the Building Manager, this role carries full accountability for receiving, putaway, inventory control, and replenishment - the foundation that everything downstream depends on.

This is a senior individual contributor and people leader role. The right candidate brings deep inbound operations expertise, a proven ability to build and develop supervisory teams, and the discipline to drive KPI performance from day one. They are equally comfortable coaching an associate on proper putaway technique and presenting dock-to-stock metrics to building leadership.

Contract Duration: Immediate start through an estimated date on or around December 31, 2026 with final dates based on business demands. Project completion bonus equivalent to 20% of total salary paid upon meeting specific project milestones or the final delivery.

PRIMARY RESPONSIBILITIES
  • Inbound Operations Ownership
    • Own all front-half operations outcomes including inbound receiving, unloading, product verification, putaway, and slotting
    • Ensure dock-to-stock SLAs are consistently met with high accuracy across all inbound volume - daily, weekly, and during peak periods
    • Manage appointment scheduling, carrier coordination, and inbound labor planning to match daily receipt volume
    • Maintain inventory accuracy through disciplined receiving procedures, proper location management, and active cycle count participation
    • Partner with the outbound team to ensure replenishment cadences support pick zone availability and order fulfillment SLAs


  • Supervisory Leadership
    • Lead, develop, and hold accountable a team of inbound supervisors and frontline leads across all shifts
    • Set clear daily and weekly performance expectations; conduct regular coaching conversations and formal performance reviews
    • Build a culture of accountability, accuracy, and continuous improvement within the inbound department
    • Partner with the Building Manager on headcount planning, scheduling, and staffing model optimization


  • Safety & Compliance
    • Champion a safety-first culture on the inbound floor - model and enforce PPE compliance, forklift/equipment safety, ergonomic best practices, and housekeeping standards
    • Facilitate daily safety topics and actively participate in building safety walks and hazard identification processes
    • Respond to and properly document all injuries, near-misses, and safety observations in the inbound area
    • Partner with the Building Manager to implement corrective actions from safety audits


  • Train-the-Trainer Program
    • Serve as a certified trainer and active champion of IntelliSource's Train-the-Trainer (TtT) program within the inbound department
    • Ensure all inbound supervisors and leads are certified and executing structured onboarding, skill development, and performance coaching for new associates
    • Monitor trainer effectiveness; update inbound-specific training materials to reflect process changes, productivity standards, and safety updates
    • Identify high-potential frontline associates and develop clear pathways for advancement into lead and supervisory roles


  • KPI Management & Reporting
    • Own inbound KPI performance; review metrics daily and drive corrective action plans when performance falls below target
    • Deliver accurate inbound performance reports to the Building Manager on a defined cadence
    • Lead root cause analysis for inbound performance gaps; implement and track structured improvement initiatives
    • Maintain accurate WMS records, timekeeping, and compliance documentation across all inbound operations


KEY PERFORMANCE INDICATORS (KPIS)
  • The completion bonus is tied to achieving 85% or greater across the following KPIs at project close:
    • Units Per Hour (UPH) throughout Building
    • Order & Receive Accuracy Rate
    • On-Time Shipment Rate
    • Dock-to-Stock Cycle Time
    • Inventory Accuracy
    • Safety Recordable Incident Rate (RIR)
    • Associate Retention (90-Day)Train-the-Trainer Certification Rate
    • Schedule Adherence / Attendance Rate


QUALIFICATIONS
  • Required
    • 5+ years of progressive operations leadership with direct accountability for inbound / front-half operations at a fulfillment center, distribution center, or comparable high-volume facility
    • Proven track record managing inbound teams of 30+ associates across multiple shifts
    • Deep knowledge of receiving, putaway, inventory control, cycle counting, and replenishment processes
    • Hands-on experience with WMS platforms - proficiency in receiving, putaway, and inventory modules required
    • Strong OSHA/safety compliance background with documented experience reducing inbound-area incidents
    • Experience participating in or delivering a structured Train-the-Trainer program


  • Preferred
    • Prior experience in a senior-level contract or project-based operations role
    • Familiarity with slotting optimization, cross-docking, and vendor compliance programs
    • Experience managing inbound operations during facility ramp-up or startup phases
    • Lean, 5S, or Six Sigma awareness; experience with continuous improvement methodologies


  • Candidate Profile
    • A highly organized, detail-oriented operations leader who sets high standards and holds the team to them - every shift, every day
    • Strong floor presence with a coaching mindset; builds trust and accountability with associates at all levels
    • Communicates clearly and consistently up, down, and across the organization
    • Excited by a defined-term contract with clear deliverables and meaningful financial upside at project completion


COMPENSATION & BENEFITS
  • Competitive base salary commensurate with Senior Operations Manager / Inbound Manager market benchmarks
  • Salary range from $100,000 - $120,000 + bonus
  • Project completion bonus equivalent to 20% of total salary paid upon meeting specific project milestones or the final delivery.
  • Full benefits package including medical, dental, and vision coverage
  • Contract end date on or around December 31, 2026 with final dates based on business demands; potential for engagement extension based on mutual interest


About Walmart

WalmartLabs is accelerating their development to redefine the shopping experience to meet the changing needs of our customers wherever they are —in a store, on our website, or on their mobile device.

Walmart Careers

Joining Walmart means becoming part of a world-renowned team that leads with innovation and is committed to creating impact. As the largest retailer globally, Walmart offers unparalleled job opportunities and career growth in an environment that values diversity and leadership. Work You’ll Do At Walmart, you will be part of a dynamic team that drives our mission to help people save money so they can live better. Engage in work that matters with a company that offers both stability and the flexibility to explore different career paths. Transform the retail landscape with your skills and help shape the future of millions of customers worldwide. Walmart is at the forefront of combining retail with advanced technology, making it an exciting place for professional growth and innovation. Lead with Us Step into a role that harnesses your potential and places you at the intersection of retail and technology. Walmart is not just a company; it's a community where you can develop your leadership skills and contribute to a culture that nurtures professional growth. Work with a diverse team of experts who bring a wealth of knowledge and experience to the table. Our commitment to diversity training ensures that all team members are valued and can thrive. Walmart Careers and Employment Opportunities We are continuously expanding our team to include enthusiastic professionals eager to drive change and make a significant impact. Explore a range of positions from entry-level to executive, each offering competitive benefits and the opportunity to advance. Innovate with Us Join Walmart and be part of a team that is dedicated to innovation and excellence. With over 2.3 million associates worldwide, you are joining the largest private employment group, ready to innovate, lead, and impact the global market. Internship Programs Kickstart your career with a Walmart internship. Gain invaluable experience, build your resume, and develop networking connections that will empower your career journey. Our internships provide a platform to apply your academic knowledge in real-world scenarios, preparing you for future employment. Be Part of a Great Team At Walmart, our team is our strength. We invest in our employees through robust training programs, leadership development, and opportunities for career advancement. Enjoy the benefits of working in a supportive and inclusive environment where every member’s contribution is valued. Future-Proof Your Career Your journey at Walmart can be as vast as your ambitions. With endless opportunities to grow, learn, and lead, you can take your professional experience to new heights. Benefit from our comprehensive training programs and develop the skills needed for tomorrow’s challenges. Stay Connected Join Our Team Search open positions that match your skills and interests. We are looking for passionate, curious, creative, and solution-driven team players. Explore the diverse job opportunities at Walmart and find where you can make a difference. Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. READ CAREERS BLOG Job Alert Emails Personalize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding opportunities that await at Walmart. SEARCH WALMART JOBS Join Walmart today and be part of a story of growth, innovation, and leadership.
Learn more about Walmart
Size
2,300 employees
Market Cap
$387 billion
Industry
Retail & Consumer Goods
Net Income
$13.5 billion
Founded
1962
5 Year Trend
+3.3%
Revenue
$559.1 billion
NASDAQ
WMT
* Ladders Estimates

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