Dave & Buster

Senior Operations Manager

Dave & Buster • $76K — $90K *
Hospitality & Recreation
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • 21+ years of age
  • 5+ years of experience in restaurant or hospitality
  • Proficient in cost management and labor oversight
  • Strong business acumen
  • Team leadership skills for guest experience
  • Willingness to work weekends, nights, and holidays
  • Ability to thrive in a fast-paced, noisy environment

Responsibilities

  • Promote positive team relations through effective delegation
  • Analyze financial reports and create strategies to boost revenue
  • Execute training programs for staff development
  • Ensure optimal staffing levels to enhance customer experience
  • Deliver excellent guest experience through food, drinks, and games
  • Maintain a safe and secure environment for guests and staff
  • Enhance operational execution through detail-oriented management

Benefits

  • Competitive salary
  • Quarterly bonus program
  • Health, dental, vision, and long/short-term disability coverage
  • Employee Assistance Program
  • Buster's Legacy Fund for team support
  • 401K matching plan
  • Free food and gameplay
  • Access to a large leadership team for support
  • Dynamic and fun work environment
  • Career growth opportunities across two brands
Full Job Description
Job Description:

THE SENIOR MANAGER: provides overall leadership, supervision, and direction on strategic initiatives and operating standards to positively impact business results for selected front-of-house or back-of-house areas under the guidance of the General Manager.


Requirements:
  • 21+ years of age
  • 5+ years of Restaurant/Hospitality Experience
  • Proficient in managing the cost of goods sold and labor
  • Strong business acumen
  • Ability to lead a team to create a memorable guest experience
  • The ability to work weekends, nights and holidays
  • Not afraid to work in a fast-paced, noisy environment with distracting conditions


What will you be doing daily?
  • Promote positive team member relations, including effective delegation of managerial duties and fostering high staff morale
  • Analyze financial reports and develop action plans to grow revenue and control costs in order to meet or exceed annual budgets
  • Ensure the execution of staff training programs
  • Ensure staffing levels and management coverage are appropriate to meet the needs of the business and maximize the customer experience
  • Deliver an unparalleled guest experience through the best combination of food, drinks, and games
  • Maintain a safe and secure environment for all guests and staff
  • Continuously improves operational execution through attention to detail and adherence to operating standards and procedures


PERKS!
  • Competitive salary
  • Quarterly bonus program
  • Health, Dental, Vision, Long & Short-term Disability
  • Employee Assistance Program
  • Buster's Legacy Fund (Supports team members during difficult times)
  • 401K matching plan
  • FREE food
  • FREE gameplay
  • Large leadership team = multiple managers per shift
  • FUN work environment
  • Grow your career!
    • Two FUN brands (Dave & Buster's and Main Event Entertainment) under one roof = Double the growth opportunities


Salary Range:
76872

90438

About Dave & Buster

Dave & Buster's Entertainment, Inc. is an American restaurant and entertainment business headquartered in Dallas. Each Dave & Buster's has a full-service restaurant and a video arcade. As of July 2021, the company has 140 locations in North America. The company has been profitable every year since it was founded.
Learn more about Dave & Buster
Size
15,000 employees
Market Cap
$1.6 billion
Industry
Net Income
-$125.2 million
Founded
1982
5 Year Trend
+5.3%
Revenue
$666.8 million

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