Bank of America Corporation

Senior Operations Consultant

Bank of America Corporation$90K — $120K *
Finance & Insurance
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's degree in Business, Finance, or related field or comparable experience
  • 5-7 years of managing operations, quality programs, or process improvement
  • 5+ years of experience in Merchant Services preferred
  • Strong background in vendor governance and operational controls
  • Proven ability to lead initiatives with multiple stakeholders
  • Excellent executive-level communication and influencing skills
  • Ability to thrive in ambiguous and rapidly changing environments

Responsibilities

  • Serve as a subject matter expert in merchant services operations
  • Oversee vendor performance, ensuring service quality and risk adherence
  • Resolve complex client issues and manage operational disruptions
  • Lead governance routines and provide performance reporting to executives
  • Identify and implement process optimization opportunities
  • Collaborate with cross-functional teams to support initiatives and issue resolution
  • Deliver insights and recommendations to leadership for decision-making

Benefits

  • Flexible support across multiple workstreams based on priorities and needs
  • Opportunities for professional development in a dynamic environment
  • Access to collaboration with cross-functional teams and executive leadership
  • Engagement in high-impact initiatives related to vendor strategy and operational transformation
Full Job Description
Job Description:

Job Description:
• Serve as a subject matter expert supporting merchant services operations, governance, and strategic initiatives
• Provide end-to-end oversight of vendor performance, including service quality, KPIs, and risk/control adherence
• Act as an escalation point for complex client issues and operational disruptions
• Lead and support governance routines, performance reporting, and executive-level updates
• Drive process optimization and efficiency opportunities across servicing and operational workflows
• Partner cross-functionally (product, servicing, complaints, vendor partners) to support initiative delivery and issue resolution
• Provide flexible support across multiple workstreams based on business priorities and interim coverage needs
• Lead or contribute to initiatives tied to servicing realignment, vendor strategy, and operational transformation
• Deliver insights and recommendations to leadership to inform decision-making and prioritization

Required Skills:
• Bachelor degree in Business, Finance, or related field or comparable professional experience
• 5-7 year experience in managing functions that support activity such as operations, training, quality programs, billing and process improvement
• 5+ years preferred experience in Merchant Services
• Strong experience in vendor governance, risk oversight, or operational controls
• Proven ability to lead complex initiatives across multiple stakeholders
• Strong executive-level communication and influence skills
• Ability to operate effectively in ambiguous, evolving environment

Desired Skills:
• Merchant services or financial services operations experience
• Experience supporting operating model changes, servicing transformations, or large-scale initiatives
• Familiarity with complaints management, client experience, or servicing frameworks

Skills:
  • Critical Thinking
  • Customer and Client Focus
  • Decision Making
  • Problem Solving
  • Risk Management
  • Adaptability
  • Attention to Detail
  • Collaboration
  • Issue Management
  • Analytical Thinking
  • Oral Communications
  • Presentation Skills


Shift:
1st shift (United States of America)

Hours Per Week:
40

About Bank of America Corporation

Bank of America Merrill Lynch is the corporate and investment banking division of Bank of America. It provides services in mergers and acquisitions, equity and debt capital markets, lending, trading, risk management, research, and liquidity and payments management. It was formed through the combination of the corporate and investment banking activities of Bank of America and Merrill Lynch following the acquisition of the latter by the former in January 2009. Bank of America completed the acquisition of Merrill Lynch & Co on 1 January 2009. Bank of America began rebranding all of its corporate and investment banking activities under the Bank of America Merrill Lynch name in September 2009. In April 2010, Bank of America Merrill Lynch appointed Christian Meissner as head of investment banking for Europe, Middle East and Africa. In April 2011, Bank of America Merrill Lynch integrated its corporate and investment banking operations into a single division. In October 2013, Bank of America Merrill Lynch was recognised as the Most Innovative Investment Bank of the Year in The Banker's Investment Banking Awards.

Bank of America Corporation Careers

Join the dynamic team at Bank of America Corporation, a premier global financial institution where innovation, leadership, and growth go hand in hand. As one of the largest banks in the world, we offer unparalleled job opportunities and a culture that values diversity, inclusion, and professional growth. Work You’ll Do At Bank of America Corporation, you’ll be part of a team that’s dedicated to making a real difference. Whether you’re helping families buy their first home, advising businesses on expansion, or developing cutting-edge financial technologies, your work will have an impact. Our commitment to leadership in the financial industry has never been stronger, and we need passionate, skilled professionals to lead our journey. Explore a World of Opportunities From entry-level positions to leadership roles, Bank of America Corporation offers a variety of career paths in areas such as investment banking, technology, marketing, and risk management. Our job opportunities span the globe, providing the chance to work alongside the best in the industry and develop skills that will propel your career forward. Internship Programs Kickstart your career with Bank of America Corporation’s internship programs. These opportunities provide hands-on experience and a chance to engage in meaningful work that complements your academic studies. Interns gain invaluable networking opportunities, receive mentorship from seasoned professionals, and learn about the culture and operations of a global financial leader. Benefits and Growth Bank of America Corporation is committed to the well-being and continuous professional development of our team members. We offer a competitive benefits package that supports the health, financial stability, and work-life balance of our employees. Our training programs and development initiatives ensure that every team member has the opportunity to grow and advance within the company. Inclusive Culture We believe our strength lies in our diversity. Bank of America Corporation fosters an inclusive environment where all employees can thrive. Through diversity training and a commitment to equal opportunities, we cultivate leadership and innovation that reflect the wide-ranging communities we serve. Join Our Team Are you ready to advance your career at a company that’s at the forefront of the financial industry? Explore the positions available at Bank of America Corporation and find where your skills and interests align with our needs. We are continuously hiring and looking for individuals who are curious, creative, and eager to drive change. Stay Connected Keep up to date with the latest from Bank of America Corporation Careers by subscribing to our job alert emails. Tailor your subscription to receive updates that match your career interests and get insider tips that can help you during your application and interview process. Bank of America Corporation is not just a company—it’s a place where you can shape your future and the future of finance. Join us and be part of a team that’s redefining what a bank can be.
Learn more about Bank of America Corporation
Size
208,000 employees
Market Cap
$260.3 billion
Industry
Net Income
$17.8 billion
Founded
1998
5 Year Trend
-1.4%
NASDAQ

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