GENERAL FUNCTION: 

Responsible for the day-to-day interaction, operations, and management of the largest clients within assigned group; may include Network branded card companies and program managers, industry leading payment processors, ISO’s, Payment Facilitators, and key strategic partners on an elevated level.

Provide proactive and consultative support to maintain exceptional customer relations and expand the overall relationship. Key partner in managing issue resolution, product enhancements and advocating for the client with internal stakeholders at the Bank, including senior management, risk departments, IT, and operations/accounting.

Also responsible for executive communication, process improvement, conducting certain risk management and operational responsibilities and partnering with external vendors on existing and new payment opportunities. Participate in organic growth strategies and opportunities; assist in evaluating opportunities, as needed, and play a role in the subsequent integration, management, and growth plans for new business.

The role is responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues, and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank's risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Manage the largest existing and new clients within assigned group.

• Manage and assist clients with solutions and enhancements for their programs.

• Implement program changes and work closely with a variety of business partners to bring the product/program to market.

• Manage enhancements and functionality rollouts for existing products/programs and services.

• Manage change requests, marketing requests and exception requests from clients.

• Participate in the development and maintenance of the strategic plan for the department.

• Works with cross-functional teams of internal and external business partners on complex issues related to product development, implementation and ongoing servicing.

• Deliver timely resolution of issues in partnership with business partners such as IT, Operations, Business Controls, Compliance Financial Crimes, Accounting and Vendors.

• Conduct research on competitor practices to ensure that our program’s products and services are competitve in terms of features and pricing, and that quality service is being provided. Ensure that our programs are designed and managed to minimize both financial and reputational risk to the Bancorp.

• Monitor industry trends, including reading industry periodicals, web sites and other materials necessary to be an industry expert.

SUPERVISORY RESPONSIBILITIES: May be asked to lead/mentor other team members. May have responsibility in future for providing employees timely, candid and constructive performance feedback; developing employees to their fullest potential and provide challenging opportunities that enhance employee career growth; developing the appropriate talent pool to ensure adequate bench strength and succession planning; recognizing and rewarding employees for accomplishments.

MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:

• Bachelor’s degree with an emphasis on Business, Finance or an equivalent combination of education and experience

• Minimum 6-8 years’ experience in Banking or Account Management

• Prioritizes regular workload, special tasks and concurrent projects, allocating time and resources to ensure that work is completed accurately and efficiently within established time frame.

• Self-motivated.  Team-oriented. Works with minimal supervision.

• Capacity to quickly develop deep technical understanding of mobile wallet and digital payment processing, technology and capabilities

• Broad understanding of the Payments industry and supporting business systems

• Highly skilled in Windows based software programs (Outlook, Word, Excel, PowerPoint)

• Excellent analytical, presentation skills, written and oral communication skills

All the above duties and responsibilities are essential job functions for which reasonable accommodation will be made. All job requirements listed indicate the minimum level of knowledge, skills and/or ability deemed necessary to perform the job proficiently. This position description is not to be construed as an exhaustive statement of duties, responsibilities or requirements. Employees may be required to perform any other job-related instructions as requested by their supervisor, subject to reasonable accommodation.

At Fifth Third, we understand the importance of recognizing our employees for the role they play in improving the lives of our customers, communities and each other. Our Total Rewards include comprehensive benefits and differentiated compensation offerings to give each employee the opportunity to be their best every day.

The base salary for this position is reflective of the range of salary levels for all roles within this pay grade across the U.S. Individual salaries within this range will vary based on factors such as role, relevant skillset, relevant experience, education and geographic location. In addition to the base salary, this role is eligible to participate in an incentive compensation plan, with any such payment based upon company, line of business and/or individual performance.

Our extensive benefits programs are designed to support the individual needs of our employees and their families, encompassing physical, financial, emotional and social well-being. You can learn more about those programs on our 53.com Careers page at: or by consulting with your talent acquisition partner. 

Attention search firms and staffing agencies: do not submit unsolicited resumes for this posting.  Fifth Third does not accept resumes from any agency that does not have an active agreement with Fifth Third.  Any unsolicited resumes – no matter how they are submitted – will be considered the property of Fifth Third and Fifth Third will not be responsible for any associated fee.