Senior Manager, Technical Assurance

Cyxtera

• $120K — $145K *
Technical Services
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • 5+ years experience in data center operations or mission-critical infrastructure, including technical lead roles.
  • Hands-on expertise in UPS systems, STS, switchgear, generators, and medium- or high-voltage switching.
  • Knowledge of critical cooling systems including CRAH/CRAC and BMS/EPMS/DCIM platforms.
  • Experience in incident response and executing standard operating procedures in live environments.
  • NFPA 70E qualified for electrical safety standards.

Responsibilities

  • Review deployment designs to identify potential issues before implementation.
  • Verify methods of procedure (MOPs) for complex projects ensuring zero customer impact.
  • Lead pre-energization verification processes with vendor collaboration.
  • Assist in the rollout of new customer deployments, ensuring monitoring requirements are met.
  • Document best practices from incidents to improve future deployments.
  • Confirm as-built environments align with original design through on-site audits.
  • Lead recovery efforts post-incident, coordinating with various teams to restore operations.

Benefits

  • Mentorship opportunities to enhance professional growth.
  • Exposure to complex customer deployments and cutting-edge technology solutions.
  • Collaborative work environment with cross-functional teams.
  • Potential to expand knowledge in liquid cooling systems.
  • Access to training programs and certifications to stay current in the field.
Full Job Description
About the Role

You will be a senior technical role on Csquare's newest and most complex customer deployments - the person who ensures we don't repeat the same mistakes, that what we deliver matches what we designed, and that when something does go wrong, we know exactly how to get out of it.

You review deployment designs and technical requirements before commitment, verify as-built environments end to end, lead technical recovery when events occur on live customer sites, and turn every outcome into documented best practices that raise the bar for the next project. The role is electrically focused, with the potential to expand to liquid cooling over time.

Job Responsibilities

Prevent

  • Review deployment design concepts before commitment: redundancy topology, breaker coordination, rack-to-RPP-to-PDU-to-UPS traceability, cooling capacity, and alarm coverage - flagging gaps that would become outages.
  • Verify MOPs for complex deployments before execution, confirming each step preserves resiliency and results in no customer impact, and review SOPs and EOPs to ensure procedures are fit for purpose and documentation standards are upheld.
  • Lead pre-energization verification: breaker position checks, labeling and striping confirmation, mapping audits, and punch list closure with vendors and site teams on the critical power path.
  • Assist with bring-up of new complex customer deployments, ensuring Csquare bring-up monitoring requirements are defined, in place, and met as new load is brought online.
  • Turn lessons from reviews and incidents into documented best practices, and mentor site teams on procedure adherence and switching discipline.

Verify

  • Confirm as-built environments match design, traced from beginning to end, with on-site audit support.
  • Own the technical ramp-up protocol as new customer load comes online, confirming monitoring results at each load step before proceeding, in coordination with site and regional leadership.

Recover and Harden

  • Lead technical recovery after incidents: stabilize the affected scope, sequence restoration, set disturbance boundaries, and control the electrical-to-mechanical handoff with construction, operations, and vendor teams.
  • Drive root cause analysis and confirm corrective actions are verified and closed.

Job Requirements

  • 5+ years in mission-critical infrastructure or data center operations, engineering, or commissioning, including time as a shift or project technical lead.
  • Hands-on depth with UPS systems, STS, switchgear, generators, ATS, and medium- or high-voltage switching under written procedure.
  • Working command of critical cooling (CRAH/CRAC, chilled water, liquid-cooled or high-density) and BMS/EPMS/DCIM platforms.
  • Proven incident response, root cause analysis, and SOP/MOP/EOP review and execution in live customer environments.
  • NFPA 70E qualified.
  • Clear written communication for vendors, customers, and executives.

Preferred Skills/ Knowledge

  • Experience with high-density AI workloads and Tier III/IV-class multi-tenant colocation at 100 MW scale.
  • Stationary engineer license or equivalent trade credentials.

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