Work you'll do As a Senior Manager on the Enterprise Operations as a Service Supply Chain Operate team, you will be responsible for :
- Leading complex Supply Chain Operate engagements across procurement, planning, manufacturing, order fulfillment, logistics, inventory management, and other supply chain domains
- Advising senior client stakeholders on operating models, process performance, service expectations, organizational capabilities, and technology environments to identify opportunities to improve cost, service, and resilience
- Owning engagement delivery and outcomes, including quality, risk, timelines, financial performance, governance, and coordination across onshore and offshore delivery teams
- Designing and mobilizing business process as a service (BPaaS) and application managed services (AMS) operating models, including service scope, governance, delivery locations, resource models, performance measures, and continuous improvement approaches
- Leading transition and stabilization activities, including current-state assessment, knowledge transfer, process documentation, cutover planning, and steady-state service launch
- Supporting business development, coaching teams, and contributing to practice growth, innovation, and reusable delivery assets
A successful candidate will possess:
- Ability to work independently and collaborate as part of a team
- Effective written and verbal communication skills
- Meticulous attention to detail and quality of work product
- Ability to build and sustain professional relationships
- Ability to lead projects or workstreams
- Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment
- Strong interpersonal skills and professional demeanor
- Ability to mentor and provide clear guidance to others
The team Our Enterprise Operations as a Service Supply Chain Operate team helps client organizations address complex operational challenges and modernize how supply chain services are delivered. We support services across the end-to-end supply chain including Supply Chain Planning, Sourcing and Procurement, Manufacturing, Quality, Logistics, and Aftermarket, helping clients move beyond traditional full-time-equivalent-based business process outsourcing models toward more autonomous, AI-enabled operations.
By combining delivery experience, process knowledge, and Deloitte investments in automation, analytics, artificial intelligence, and other leading capabilities, we help clients accelerate time to value, reduce cost to serve, and improve stakeholder experience.
Qualifications Required: - 10+ years of experience in supply chain operations, managed services, shared services, outsourcing, or consulting
- 5+ years of experience leading complex client engagements, managed services programs, transformation initiatives, or multi-workstream delivery teams
- 3+ years of experience managing and developing teams in a client service, consulting, shared services, operations, outsourcing, or managed services environment
- Experience in a lead or delivery role on supply chain business process as a service (BPaaS), application managed services (AMS), or other operate engagements in procurement, planning, manufacturing, fulfillment, logistics, or inventory management
- Experience designing operating models and leading transition, mobilization, delivery governance, financial management, and risk management activities
- Ability to travel 25%, on average, based on the work you do and the clients and industries/sectors you serve.
- Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future.
Preferred: - Experience leading global or multi-geography Supply Chain Operate, business process as a service (BPaaS), application managed services (AMS), or outsourced supply chain engagements
- Experience with supply chain technology platforms, including enterprise resource planning (ERP), warehouse management systems (WMS), transportation management systems (TMS), manufacturing execution systems (MES), product lifecycle management, demand and supply planning, or inventory optimization applications
- Experience transitioning work to offshore or global delivery centers and leading post-transition stabilization and service improvement
- Experience developing service delivery models that integrate business process operations with application support, data, analytics, automation, or artificial intelligence capabilities
- Experience supporting account growth, managed services renewals, expansion opportunities, or strategic client relationships
The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $163,400 - $322,100.
You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.
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