Your Opportunity

BDO Canada’s Solution Operations practice helps clients transition technology solutions into stable, scalable and continuously improving services. We are seeking a replacement Senior Manager, Solution Operations - Business Analysis & Quality to provide strategic leadership across the business analysis and quality disciplines that support our managed services and technology engagements. You will establish consistent standards, strengthen delivery governance, lead a multidisciplinary team and ensure that business needs are translated into solutions that are well-defined, validated and ready for successful operation. 

In this role, you will 

• Define and lead the vision, operating model, standards and roadmap for Business Analysis and Quality Assurance across the Solution Operations practice. 

• Provide strategic oversight across a portfolio of new and ongoing client engagements, ensuring the right analysis, validation and quality approaches are applied based on complexity, risk and client outcomes. 

• Partner with practice leaders, client executives, customer success leaders, project managers, solution architects and technical teams to shape priorities, scope, delivery plans and measurable success criteria. 

• Establish and govern consistent methods for discovery, requirements elicitation, process analysis, user stories, acceptance criteria, traceability, test planning, defect management, release readiness and transition to operations. 

• Lead quality reviews of key engagement artifacts and provide constructive challenge before major design, build, testing, release and operational-readiness decisions. 

• Create portfolio-level visibility into requirements health, test progress, defects, risks, dependencies, release readiness, service quality and corrective actions. 

• Act as a senior escalation point for complex business-analysis, quality, delivery-readiness and stakeholder-alignment issues, coordinating timely resolution across teams. 

• Use client feedback, service data, incidents, defects and recurring issues to identify root causes and prioritize continuous-improvement, automation and prevention opportunities. 

• Plan team capacity, assign resources across engagements and balance delivery demand with capability development, quality oversight and practice priorities. 

• Lead, coach and develop Business Analysts, Quality Assurance professionals and team leads, creating clear expectations, career development opportunities and a strong community of practice. 

• Contribute to proposals, estimates, statements of work, client presentations, executive governance, thought leadership and repeatable Solution Operations offerings. 

• Collaborate with leaders across Advisory to align Business Analysis and Quality Assurance practices with project delivery, Agile ways of working, ITIL processes and broader firm standards. 

How we define success 

• Clients and delivery leaders view the function as a trusted partner that improves clarity, reduces delivery risk and strengthens service outcomes. 

• Requirements, processes, test evidence and readiness decisions are consistent, traceable, risk-based and fit for purpose. 

• Quality risks, defects, dependencies and operational-readiness concerns are identified early and resolved through clear ownership and governance. 

• Portfolio reporting supports timely executive decisions and drives measurable continuous improvement across engagements. 

• The Business Analysis and Quality Assurance team grows in capability, engagement and accountability through strong leadership and development. 

• You demonstrate BDO’s core values of Integrity, Respect and Collaboration and contribute to an inclusive, innovative and client-focused workplace. 

Your Experience and Education:

• Progressive leadership experience across business analysis, business systems analysis, quality assurance, technology delivery or managed services in complex client or enterprise environments. 

• Demonstrated experience leading teams and providing portfolio-level oversight across multiple concurrent technology engagements. 

• Deep knowledge of the requirements lifecycle, process modelling, gap analysis, user stories, acceptance criteria, traceability and stakeholder validation. 

• Strong knowledge of quality assurance strategy, test planning, functional and integration testing, user acceptance testing, defect management, release readiness and quality metrics. 

• Experience working across the software development lifecycle using Agile, iterative, waterfall and/or hybrid delivery models. 

• Experience supporting post-implementation services or technology operations, including alignment with incident, problem, change and release-management practices. 

• Ability to establish practical governance, standards and reporting without creating unnecessary delivery overhead. 

• Excellent executive communication, facilitation, negotiation and stakeholder-management skills, with the ability to influence and challenge constructively. 

• Strong commercial and operational judgement, including experience with engagement planning, estimation, resource allocation, risk management and financial awareness. 

• Proven ability to coach leaders and practitioners, build inclusive teams and raise capability through feedback, standards and knowledge sharing. 

• Bachelor’s degree or college diploma in Business, Information Systems, Computer Science, Engineering or a related field, or equivalent practical experience. 

Preferred:

• Professional certification such as CBAP, PMI-PBA, PMP, ITIL, CSM, PSM, ISTQB or an equivalent credential. 

• Experience with enterprise platforms such as Microsoft Dynamics 365, Power Platform, ServiceNow, ERP, CRM, workflow or case-management solutions. 

• Working knowledge of Azure DevOps, Jira, Confluence, Microsoft Visio, Power BI, Excel, PowerPoint and test-management or automation tools. 

• Experience with BPMN, business capability mapping, service design, operating-model design, test automation, data and integration validation, or benefits realization. 

• Experience in professional services, consulting, application managed services or multi-client delivery environments. 

• Practical experience using AI-enabled productivity, analysis or testing tools responsibly to improve insight, documentation, traceability and quality.