Job TitleSenior Manager Social Content
About your role:You will lead social content strategy and execution that supports brand awareness, demand generation, and audience engagement. You will partner with marketing, creative, communications, and business stakeholders to develop content programs across social channels. Your work will shape how Fiserv connects with target audiences through planned campaigns, real-time content, and performance-driven optimization.
What you'll do:- Lead the strategy, planning, and execution of social content across priority channels to support business, campaign, and brand objectives.
- Develop editorial calendars, content frameworks, and channel-specific messaging aligned to audience needs and marketing priorities.
- Partner with demand generation, creative, communications, and product marketing teams to produce social content that supports integrated campaigns.
- Evaluate channel performance, engagement trends, and content effectiveness using platform analytics and reporting tools.
- Optimize content strategy based on performance data, testing results, audience insights, and changing platform requirements.
- Manage and develop a team of content professionals, including setting priorities, coaching performance, and supporting career growth.
- Establish workflows, review processes, and quality standards that improve content consistency, governance, and timely delivery.
- Responsibilities listed are not intended to be all-inclusive and may be modified as necessary.
Experience you'll need to have:- 8+ years of experience in social media, content strategy, digital marketing, or integrated campaign development for a business-to-business, financial services, technology, or similarly regulated environment.
- 4+ years of experience managing and developing teams in a marketing, content, or digital communications function.
- 8+ years of experience developing multi-channel content strategies, editorial calendars, and performance reporting using social media platforms and analytics tools.
- Experience using measurable content performance indicators, campaign metrics, and audience insights to inform planning and optimization.
- Ability to write, edit, and review channel-specific content with clear brand, governance, and audience alignment.
- Bachelor's degree in marketing, communications, journalism, business, or a related field, or equivalent combination of education, related experience and/or military experience.
Experience that would be great to have:- Experience supporting demand generation programs with paid and organic social content.
- Experience in financial technology, payments, commerce, or financial services marketing.
- Experience working with social media management, publishing, listening, or analytics platforms.
- Experience partnering with brand, legal, and compliance stakeholders in a regulated environment.
How you'll work:- This role is on-site Monday through Friday. Fiserv considers in-person collaboration to be an essential part of this role as in-person office experiences help you with your overall onboarding experience and leads to stronger productivity.
Sponsorship:You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered for this role.
Benefits at Fiserv:- Fuel Your Life program to support your physical, financial, social, and emotional well-being.
- Paid holidays and generous time away policies.
- No-cost mental health support through Employee Assistance Programs.
- Living Proof program to recognize your peers' extra effort with points redeemable for rewards.
- Eight Employee Resource Groups to foster a collaborative culture and expand your network.
- Unparalleled professional growth with training, development, and internal mobility opportunities.
- Medical, dental, vision, life, and disability insurance options available from day one.
- Retirement planning including 401k match and discounted shares with the Employee Stock Purchase Plan.
- Tuition assistance and reimbursement program.
- Paid parental and military leave.
This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Illinois, Massachusetts, Maryland, Minnesota, New Jersey, New York, Nevada, Rhode Island, Vermont, Virginia, Maine or Washington.
It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.
Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.
Thank you for considering employment with Fiserv. Please:
- Apply using your legal name
- Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).
