Gartner

Senior Manager, Retention Programs

Gartner • $108K — $148K *
Irving, TX 75061In-Person
Business Services
5 - 7 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • Bachelor's degree with 5-7+ years of experience in complex analyses or business consulting
  • Master's degree preferred
  • Proven ability to influence leaders and drive outcomes
  • Strong synthesizing skills for complex problems into clear messages
  • Exceptional project management capabilities with tight deadline management
  • Proactive in risk anticipation to enhance client retention
  • Analytical skills, particularly in MS Office (Excel, PowerPoint)

Responsibilities

  • Lead Deal Support for high-value complex renewals across Gartner
  • Create scalable action plans and deliver presentations to Senior Leaders
  • Collaborate effectively with Client Value Managers and Center of Excellence teams
  • Conduct quantitative and qualitative analyses for retention and growth
  • Drive improvements in processes and tools for enhanced quality and productivity
  • Own and measure project outcomes, leading initiatives to completion

Benefits

  • Flexible working arrangements
  • Opportunities for professional growth and development
  • Access to comprehensive health and wellness programs
  • Collaborative and innovative team environment
  • Engagement in impactful projects with Senior Leadership
Full Job Description
Major Responsibilities:
  • Lead Deal Support through cross-functional influencing skills on the highest value/most complex renewals across Gartner; implement programs ensuring Gartner's retention and growth strategy
  • Create scalable action plans and lead presentations in planning sessions and strategy meetings with Senior Leaders across Team NCVI partners
  • Drive strong collaboration with Client Value Managers (CVMs), and our Center of Excellence partners to build strong business cases for renewal and growth of our large deals
  • Lead quantitative & qualitative analyses to solve Gartner's retention and growth challenges; partner with cross-functional teams to implement solutions
  • Drive constant improvement and renovation/innovation of our processes and tools to improve quality and productivity, along with scaling the team's operational model to deliver exceptional deal support.
  • Own your actions, measure progress and lead initiatives/ complex projects to completion with action-driven insights


Must Haves
  • Bachelor's degree with 5-7+ years of experience in completing complex analyses and solving challenging business problems as a business analyst/ consultant at a top-tier consulting firm, investment banking associate or strategy analyst for a leading company
  • Master's degree preferred
  • Ability to influence leaders to drive business outcomes and growth
  • Ability to synthesize complex problems into simple, concise statements/ core messages, and present/ communicate to key stakeholders and clients
  • Outstanding project management skills (projects involving internal and external stakeholders) with ability to meet tight deadlines and prioritize workloads
  • Forward thinking ability in order to anticipate and mitigate risks to client retention
  • Analytical and proficient in MS Office suite, including Excel and PowerPoint, and is able to clearly present and articulate through PPT

#LI-BH3

About Gartner

Gartner, Inc. is a research and advisory company that provides information, advice, and tools for leaders in IT, finance, HR, customer service and support, legal and compliance, marketing, sales, and supply chain functions. The company operates in more than 100 countries and has over 16,000 employees. Gartner was founded in 1979 and is headquartered in Stamford, Connecticut.
Learn more about Gartner
Size
16,600 employees
Market Cap
$26.4 billion
Industry
Business Services
Net Income
$266.7 million
Founded
1979
5 Year Trend
+14.1%
Revenue
$4 billion
NASDAQ
IT
* Ladders Estimates

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