Century Business Services

Senior Manager | Resource Management

Century Business Services • $100K — $130K *
Hartford, CT 06103In-Person
Business Services
5 - 7 years of experience
Reposted 3 days ago
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Job Overview by Ladders

Qualifications

  • Bachelor's degree required; graduate degree preferred.
  • 7 years of experience in professional services, emphasizing audit, assurance, tax, or resource management.
  • 5 years of supervisory experience preferred.
  • Advanced proficiency in Microsoft Excel, PowerPoint, and Outlook.
  • Experience with resource management systems; ProStaff Software experience highly preferred.
  • Strong project management, analytical, and problem-solving skills.
  • Excellent communication and relationship-building abilities.

Responsibilities

  • Manage staffing and scheduling across assigned offices.
  • Assign professionals to engagements based on skills and business needs.
  • Facilitate staffing discussions with leadership to address capacity and scheduling issues.
  • Monitor staff hours and utilization metrics, delivering timely reports.
  • Build understanding of professional skills and forecast demand for staffing.
  • Communicate staffing risks and opportunities with stakeholders.
  • Identify workflow improvements in resource management processes.

Benefits

  • Hybrid work model.
  • Engagement with Partners and Managers across the organization.
  • Opportunities for career advancement in resource management.
  • Access to technological tools for process optimization.
Full Job Description
Job Description

#LI-DE1 #LI-Hybrid

Responsibilities

Essential Function and Primary Duties

Resource Planning and Deployment
  • Manage staffing and scheduling across assigned offices and service lines.
  • Assign professionals to engagements based on skills, availability, and business priorities.
  • Facilitate regular staffing discussions with Partners and Managers to plan upcoming work, address capacity, and resolve scheduling conflicts.
  • Promote cross-regional and firmwide sharing of resources to support utilization goals.


Utilization Monitoring and Reporting
  • Monitor staff hours, workload, and utilization metrics, identifying trends and risks.
  • Deliver accurate and timely reports, forecasts, dashboards, and variance analyses to leadership.
  • Maintain resource data within staffing systems, ensuring accuracy and alignment with business needs.


Workforce Planning and Business Insights
  • Build strong understanding of professional skills, experience levels, certifications, and career interests.
  • Analyze upcoming demand and workload forecasts to support hiring decisions and operational planning.
  • Make informed staffing recommendations based on project requirements, timing, business priorities, and strategic goals.


Stakeholder Collaboration and Communication
  • Develop productive relationships with Partners, Managers, and cross-functional teams.
  • Communicate staffing issues, risks, and opportunities proactively and professionally.
  • Facilitate conflict resolution and support balanced workload distribution.


Process and Systems Optimization
  • Work regularly with resource management systems and technology tools.
  • Identify opportunities to improve workflows, enhance data visibility, and streamline processes.
  • Support strategic initiatives, special projects, and ad hoc reporting as needed.


Preferred Qualifications
  • 7 years of experience in professional services (audit, assurance, tax, or resource management).
  • Bachelor's degree in Human Resources, Business, Accounting, Finance, or related field.
  • Prior experience in workforce planning or managing high-volume staffing demands in a matrixed environment.
  • Advanced proficiency with Microsoft Excel (pivot tables, formulas, macros), PowerPoint, and Outlook.
  • Experience with resource management systems or workforce planning tools; experience with ProStaff Resource Scheduling Software is highly preferred.
  • Power BI experience is also a plus.
  • Strong project management, problem-solving, and analytical skills.
  • Ability to interpret financial data and understand utilization metrics.
  • Excellent communication, relationship-building, and conflict-resolution skills.
  • High attention to detail with strong organizational and time management abilities.
  • Proven ability to manage competing deadlines in a fast-paced environment.
  • Integrity, sound judgment, professionalism, and a collaborative mindset.


Qualifications

Minimum Qualifications
  • Bachelor's degree required
  • Graduate or specialty degree preferred
  • 7 years' experience
  • 5 years supervisory experience (if applicable)
  • Ability to manage deadlines, work on multiple assignments and prioritize each assignment as necessary
  • Proficient use of applicable technology
  • Demonstrated ability to communicate verbally and in writing throughout all levels of organization, both internally and externally

About Century Business Services

Century Business Services is a holding company that provides a range of business services to small and medium-sized businesses. The company's subsidiaries offer services such as payroll processing, human resources management, and employee benefits administration. Century Business Services was founded in 1996 and is headquartered in Denver, Colorado.
Learn more about Century Business Services
Size
6,000 employees
Market Cap
$2.3 billion
Industry
Business Services
Net Income
$78.3 million
Founded
1987
5 Year Trend
+6.7%
Revenue
$963.9 million
NASDAQ
CBZ
* Ladders Estimates

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