Senior QE ManagerFranchise World Headquarters, LLC
Shelton, CT or Miami, FL
Position OverviewThe Senior QE Manager establishes and leads the quality engineering discipline across all Guest Engineering teams - Mobile, Web, Middleware, MarTech, and Merchandise. You own the overall quality strategy, build and manage a team of SDETs and QEs (FTE and staff augmentation), and are accountable for release quality, test automation maturity, and the QE organization's career development. This is a foundational leadership role that will define how quality is practiced at Subway's digital engineering organization, reporting directly to the VP of Guest Engineering.
Responsibilities- Define and own the cross-team quality strategy: test automation standards, coverage targets, shift-left practices, and release readiness criteria across all Guest Engineering delivery teams.
- Build, lead, and develop a team of SDETs and QEs across Mobile, Web, Middleware, MarTech, and Merchandise; conduct 1:1s, set performance expectations, and drive skill development.
- Partner with Development Managers and the VP to integrate quality practices into delivery planning; represent QE in sprint reviews, roadmap planning, and production incident retrospectives.
- Own QE tooling and infrastructure: evaluate and standardize test frameworks, CI/CD quality gates (Azure DevOps), and test environment strategy across teams.
- Lead hiring for the QE function: own job description creation, technical screen design, and onboarding for both FTE and staff augmentation QE/SDET resources.
Qualifications- Hands-on background in test automation - framework design, CI/CD integration, and test environment management - with sufficient technical depth to mentor and credibly lead senior SDETs.
- Familiarity with mobile (React Native / iOS / Android), web (Next.js / React), and API/serverless testing disciplines across multiple surface types.
- Experience evaluating, selecting, and standardizing QE tooling across a multi-team engineering organization.
- Comfort with CI/CD pipelines (Azure DevOps preferred) and quality gate design, including automated test integration and release readiness reporting.
- Ability to translate quality metrics and test coverage data into risk assessments and business-facing release recommendations.
- Demonstrated experience building QE organizations: hiring, team structure, culture, and career development - including management of staff augmentation alongside FTE.
- Strong cross-functional communication; able to translate quality risk into business impact for non-technical stakeholders and executive audiences.
- Track record of establishing shift-left quality practices and driving adoption across engineering teams that own their own delivery.
- Collaborative leadership style - proactive in building relationships with peer Development Managers, product partners, and the VP of Guest Engineering.
- Comfortable operating in ambiguity and building structure where none exists; this is a net-new function being stood up from the ground.
- 8+ years in quality engineering, with 3+ years in a QE management or director-level role leading cross-functional teams.
- Proven track record managing a team of SDETs and QEs across multiple engineering squads, including both FTE and staff augmentation resources.
- Hands-on background in test automation sufficient to provide technical credibility with and effectively mentor senior SDETs.
- Experience standing up or significantly scaling a QE function within a product engineering organization.
- Demonstrated success integrating quality practices into agile delivery cycles across mobile, web, and API/backend surface types.
- Bachelor's degree in Computer Science, Software Engineering, or a related field (or equivalent practical experience).
Preferred Qualifications- Experience in a QSR, retail, or consumer-facing digital commerce environment.
- Familiarity with performance and load testing practices for high-volume consumer platforms.
- Background working alongside nearshore or offshore staff augmentation QE teams.
- Experience with accessibility testing (WCAG 2.1) across mobile and web surfaces.
- ISTQB certification or equivalent quality engineering credentials.
What do we offer?
- Insurance Plans (Medical, Life)
- Pension/401K/RSP (country specific)
- Competitive Bonus
- Mobility Allowance
- Tuition Reimbursement
- Company Holidays
- Volunteering time
- And More.....
