Position Summary

The Sr. Quality Assurance Manager leads all laboratory and product certification operations, ensuring full compliance with AS9100, ISO 9001, NADCAP, ISO/IEC 17025, FAA 14 CFR 145, EASA, CAAC, and other regulatory requirements. This role oversees metrology, calibration systems, and laboratory testing/ inspection, while driving technical excellence, audit readiness, and continuous improvement. This position also has management responsibility of certified personnel and Return to Service personnel who issue Certificates of Conformance (CoCs) and FAA Form 8130-3 Authorized Release Certificates respectively.

Key Responsibilities

Quality, Compliance, & Procedures

• Ensure compliance with AS9100, ISO 9001, NADCAP, FAA 14 CFR 145, customer, and other regulatory requirements.
• Achieve ISO/IEC 17025 accreditation and ensure compliance with the standard.
• Develop, review, and maintain laboratory procedures, work instructions, and test methods.
• Maintain audit readiness culture and lead/participate in internal/external audits.
• Drive timely corrective and preventive actions (CAPA) and continuous improvement initiatives with a cross functional approach.
• Ensure all issued Certificates of Conformance, FAA Form 8130-3, EASA, and CAAC Authorized Release Certificates are accurate, complete, and compliant.

Leadership & Operations

• Lead daily laboratory operations including metrology, calibration, laboratory testing.
• Lead certificate issuance operations with QC release and return to service personnel.
• Supervise and develop quality personnel; manage staffing, training, and performance.
• Set priorities and ensure timely completion of quality operations support business needs.

Metrology & Calibration

• Manage all inspection, measurement, and test equipment systems (e.g., LIMS, CMM).
• Ensure traceability to national/international standards (e.g., NIST).
• Oversee calibration scheduling, uncertainty analysis, and out-of-tolerance investigations.
• Evaluate measurement system performance using MSA and Gage R&R techniques.

External Services, Raw Materials, & Equipment Service Contracts

• Manage external calibration providers and raw material suppliers, including qualification, performance monitoring, certification, and compliance review.
• Maintain and administer service contracts for laboratory equipment and systems.
• Ensure supplier deliverables meet applicable quality requirements.

Technical Oversight & Troubleshooting

• Provide hands-on troubleshooting of laboratory equipment, measurement systems, and other quality processes.
• Investigate test anomalies and equipment failures; lead RCCA and drive a proactive, preventative culture.
• Approve test results, calibration certificates, reports, CoCs, and 8130-3 or equivalent certificates when required.

Continuous Improvement

• Lead Lean/Six Sigma initiatives to improve laboratory performance.
• Monitor KPIs including calibration compliance, special process performance, measurement system capability, and turnaround time.

Safety

• Ensure compliance with all company environmental, health, and safety requirements.

Qualifications

Education

• Bachelor's Degree in Engineering, Physics, Chemistry, Materials Science, or related field required.

Experience

• Demonstrated supervisory/management experience in a Quality role of salaried/hourly employees.
• Preferred to have experience in aerospace, laboratory, or other regulated manufacturing environment.
• Strong background in metrology, calibration systems, and laboratory operations.
• Experience with AS9100, ISO 9001, NADCAP, ISO/IEC 17025, FAA 14 CFR 145, EASA, CAAC, and other airworthiness requirements and regulations.

Technical Expertise

• Measurement science, calibration, and uncertainty analysis
• Calibration systems and LIMS
• Aerospace inspection tools (e.g., CMM, optical systems, precision gauges)
• Laboratory practices and methodology (e.g., microscopy, metallography, wet chemistry)
• Statistical methods (e.g., SPC, MSA, Gage R&R)
• Special process knowledge preferred (e.g., coatings, welding, brazing, machining)

This position may require work hours outside of the regularly scheduled hours to meet operational needs. This may include work during evenings, weekends, and/or holidays. Additional work hours are assigned based on business requirements. Non-exempt employees will be paid overtime in accordance with applicable federal, state, and local laws.

The salary range for this position reflects a broad spectrum of experience levels. Individual compensation within the range is determined by multiple factors, including relevant experience, education, certifications, job related skills, internal equity, and market conditions. We evaluate each candidate individually to ensure fair and competitive pay decisions.

Due to government regulation only US persons (U.S. citizen, U.S. naturalized citizen, U.S. permanent resident, holder of U.S. approved political asylee or refugee status) may be considered for this role.