OverviewThe
Senior Manager of Project Management is responsible for leading the Systems Additions Project Management team to ensure electronic security and property technology projects are delivered accurately, on time, within budget, and in alignment with customer expectations and company financial objectives.
This role provides operational leadership across a fast-paced, highly collaborative environment involving Project Management, Sales, Engineering, Field Operations, Customer Success, Inventory, Revenue Management, Product, and executive leadership teams. The Senior Manager will drive operational consistency, execution excellence, forecasting accuracy, process improvement, and customer satisfaction across the project lifecycle.
The ideal candidate is a strategic and operational leader who can successfully balance customer expectations, operational realities, financial performance, resource constraints, and cross-functional priorities while developing high-performing Project Managers and strengthening organizational scalability.
ResponsibilitiesTeam Leadership and Development- Lead, mentor, and develop a team of Project Managers across varying experience levels, ensuring strong performance, accountability, customer service, and professional growth.
- Conduct effective recurring 1:1 meetings, coaching sessions, performance evaluations, and development planning to support employee engagement and retention.
- Foster a collaborative, solutions-oriented culture focused on operational excellence, communication, continuous improvement, and customer satisfaction.
- Ensure Project Managers receive comprehensive onboarding and ongoing training related to company products, operational workflows, project execution standards, and internal systems.
- Support workload balancing, resource planning, and staffing alignment to meet current and future operational demands.
- Provide leadership during high-pressure situations, escalations, and rapidly changing operational priorities.
- Partner with department and regional leadership to align team objectives with broader organizational goals and operational strategies.
Operational Leadership and Project Oversight- Lead the Project Management team to ensure projects are executed accurately, efficiently, and in accordance with contractual scope, operational standards, and customer expectations.
- Ensure Project Managers maintain accurate project schedules, forecasting, billing activities, status updates, and project documentation throughout the project lifecycle.
- Drive operational consistency and accountability across project execution processes, workflows, communication standards, and customer engagement practices.
- Support Project Managers in proactively identifying and mitigating project risks, operational bottlenecks, scheduling conflicts, material delays, and customer-impacting issues.
- Ensure project teams effectively coordinate operational dependencies including material procurement, programming requirements, permitting, subcontractor coordination, site readiness, and scheduling alignment.
- Assist Project Managers in prioritizing competing demands while maintaining project quality, customer experience, and financial performance.
- Serve as a senior escalation point for high-visibility customer concerns and operational issues, partnering cross-functionally to drive timely resolution.
- Manage select high-profile or strategically significant projects as needed.
Cross-Functional Collaboration and Strategic Alignment- Act as a liaison across departments to improve communication, operational alignment, and execution efficiency.
- Build strong collaborative partnerships with Sales, Engineering, Installation/Field Operations, Customer Success, Revenue Management, Inventory, Product, and executive leadership teams.
- Influence outcomes across teams without direct authority through strong communication, relationship management, operational leadership, and strategic thinking.
- Identify upstream and downstream operational impacts and proactively drive alignment across teams to minimize delivery risk and customer disruption.
- Partner with leadership to improve operational scalability, customer experience, forecasting accuracy, and project delivery performance.
Financial and Forecasting Accountability- Support achievement of installation revenue, labor utilization, forecasting, and margin objectives across the Systems Additions portfolio.
- Review project financials, labor forecasts, subcontractor utilization, material readiness, and project risks to proactively identify and address budget variances.
- Ensure Project Managers maintain accurate installation revenue forecasting and timely billing activities.
- Partner with Finance, Revenue Management, and Operations leadership to improve forecasting accuracy and operational reporting.
- Drive accountability around project execution efficiency, cost control, and operational performance metrics.
Continuous Improvement and Industry Leadership- Lead process improvement initiatives that enhance operational efficiency, communication, scalability, customer experience, and project execution consistency.
- Conduct post-project reviews and lessons learned discussions to identify opportunities for operational improvement and knowledge sharing.
- Regularly solicit feedback from customers, staff, and leadership to identify barriers impacting service delivery and team effectiveness.
- Stay current with emerging trends, technologies, and best practices within the electronic security, access control, and property technology industries.
- Partner with Product and Engineering teams to provide operational and customer feedback that supports product and service improvements.
QualificationsQualifications and Experience- Bachelor's degree in Business, Engineering, Project Management, Construction Management, or related field preferred. Equivalent professional experience will also be considered.
- PMP Certification preferred.
- 7+ years of project management experience, preferably within the electronic security, access control, low voltage, or property technology industry.
- 3+ years of experience leading or managing Project Managers or operational delivery teams.
- Proven experience managing large, complex, customer-facing projects from design through implementation.
- Strong understanding of operational project delivery, scheduling, forecasting, budgeting, subcontractor coordination, and customer management.
- Demonstrated ability to lead through ambiguity, shifting priorities, and fast-paced operational environments.
- Strong executive presence with the ability to communicate effectively across customers, technical teams, field operations, and senior leadership.
- Proven ability to drive cross-functional collaboration and operational alignment across multiple departments.
- Excellent problem-solving, organizational, prioritization, and decision-making skills.
- Strong financial acumen with experience managing budgets, forecasting, labor utilization, and operational performance metrics.
- Proficiency with CRM and project management platforms such as Microsoft Dynamics, Microsoft Project, Monday.com, Fieldwire, or similar tools.
- Ability to travel as needed to support customers, operations, and team development.
Preferred Leadership Traits- Calm and effective under pressure
- Highly collaborative and solutions-oriented
- Strong operational and systems-thinking mindset
- Customer-focused with strong relationship management skills
- Financially disciplined and operationally driven
- Adaptable, proactive, and accountable
- Respected communicator capable of influencing at all organizational levels
