The Senior Manager, Professional Services leads the Project Management Office withinsymplrsServices organization and is accountable for the performance, maturity, and strategic direction of the project management discipline. This role oversees a portfolio of complex customer programs, drives delivery excellence through standards and governance, and partners with senior leaders across Product, Services, and Customer Success to ensure predictable, highquality execution.

• Oversee delivery performance across the Services portfolio, ensuring consistent, highquality execution and strong customer outcomes across multiple product lines
• Provide seniorlevelguidance, coaching, and escalation support to Project Managers navigating complex client scenarios andhighvisibilityengagements
• Partner with senior leaders across symplr to align delivery expectations, improve crossteamworkflows, and strengthenendtoendcustomer experience
• Own the evolution of PMO standards, delivery methodologies, and governance frameworks to improve predictability, efficiency, and scalability
• Define, monitor, and report on PMO KPIs including utilization, revenue performance, resource allocation, and project cycle times, using insights to drive operational improvement
• Build a highperformingPMO through structured coaching, career development, and performance management
• Provide guidance and feedback to encourage and promote team members success and growth through regular developmental conversations
• Serve as the primary advocate for PMO practices and governance, ensuring adoption and alignment across the Services organization
• Contribute to and influence strategic initiatives that shape Services operations, delivery models, and organizational effectiveness.
• Lead, monitor, and communicate strategic initiatives to the team and key stakeholders
• Perform other duties as assigned

• Hold a bachelors degree or equivalent experience
• Bring seven or more years of experience in project or program management within enterprise software or services organizations, including three or more years leading people or project teams
• Demonstrate expertise in project delivery, portfolio oversight, and PMO governance within a matrixed, fastpaced environment
• Show advanced proficiency with Microsoft Office, particularly Excel, to support forecasting, reporting, and operational analysis
• Apply strong leadership, communication, and stakeholdermanagement skills to influence outcomes across technical and nontechnical teams
• Use advanced analytical and criticalthinking skills to diagnose delivery challenges, interpret performance data, and drive operational improvements
• Navigate conflict, escalations, and complex customer situations with confidence and sound judgment
• Influence and guide customers and internal stakeholders at all levels with clarity, professionalism, and strategic insight

DesiredSkills and Qualifications:

• Exposure to AIenabled tools or platforms used in project management, resource planning, forecasting, or delivery optimization
• Experience working in healthcare technology or other regulated industries where compliance, data sensitivity, and workflow complexity shape project delivery