Senior Manager, Product Management

Royal Caribbean Group • $120K — $145K *

Miramar Beach, FL 32550In-Person

Hospitality & Recreation

8 - 10 years of experience

Today

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Job Overview by Ladders

Qualifications

Bachelor's degree in Engineering, Computer Science, Information Technology, Business, Hospitality Management, or related field.
10+ years in platform engineering, product management, or technology program management roles.
Proven experience in managing technology programs within capital construction or major infrastructure contexts.
Demonstrated ability to translate business and design requirements into structured engineering intake.
Experience managing product capabilities across multiple projects, including newbuilds or modernizations.

Responsibilities

Own the strategic direction and lifecycle of onboard revenue technology products.
Define and execute multi-year product roadmaps for revenue growth and guest experience.
Lead and mentor product teams, fostering a culture of continuous improvement.
Drive standardization of onboard revenue data to enhance operational capability.
Act as the primary technology partner to business teams, translating commercial goals into technology solutions.

Benefits

Standardization and modernization programs across platforms.
Opportunities for innovation and digital capabilities enhancement.
Access to cutting-edge technology and operational efficiencies.
Collaboration with diverse teams across hospitality and technology sectors.

Full Job Description

The Royal Caribbean Group's IT Shipboard F&B Team has an exciting career opportunity for a full time Senior Manager, Product Management reporting to the Director, IT Shipboard Food and Beverage.

This position is onsite and based in Miramar, Florida.

This position is also not eligible for work authorization sponsorship.

Position Summary:

The Senior Manager, Product Management (Onboard Revenue Operations & Sales) is responsible for the strategic leadership, evolution, and performance of onboard revenue product portfolios, including, but not limited to onboard sales-supporting applications (SmartFleet: SalesTrax), Dining Reservations, Food & Beverage Operations technology, Legacy Point-of-Sale (POS), Internet & connectivity, and the NextCruise Operations Hub.

This role drives the end-to-end product and technology strategy to unlock revenue growth through scalable platforms, digital innovation, and operational efficiencies. The Senior Manager partners closely with business stakeholders to identify opportunities, define roadmaps, and deliver solutions that enhance the guest experience while maximizing onboard revenue outcomes.

This leader ensures alignment between business vision and technology execution-enabling integrated, data-driven, and guest-centric solutions across the onboard ecosystem.

Essential Duties and Responsibilities:

Strategic Leadership & Product Management
Own the strategic direction and full lifecycle of onboard revenue technology products across multiple domains, including Onboard Sales (SmartFleet: SalesTrax for Next/Future Cruise), Dining Reservations, Food & Beverage Operations, Legacy POS, Internet & connectivity, and more.
Define and execute multi-year product roadmaps aligned to revenue growth, onboard guest experience elevation and personalization, and operational efficiency goals.
Identify and prioritize opportunities to increase onboard revenue and guest satisfaction through digital capabilities, platform enhancements, and experience innovation.
Lead and mentor multiple product teams, fostering a culture of accountability, curiosity, and continuous improvement.
Translate complex business, commercial, and operational requirements into structured engineering intake and clearly scoped product initiatives.

Onboard Revenue, Sales & Dining
Own the product strategy for the onboard sales platform (SmartFleet: SalesTrax), converting onboard-sales activity into measurable, trackable revenue.
Drive standardization of onboard revenue data into one connected signal - unlocking internal, revenue-driving capability across the existing 3rd-party footprint.
Advance Dining Reservations as a strategic product layer (40M+ reservations and 100M+ guest interactions today; 50M+ digital projected by 2031).
Streamline Food & Beverage Operations through VITO and ~20K IoT devices, driving efficiency and guest experience ($35M+ annual savings via FPMS).
Partner with Onboard Revenue Strategy, Newbuild & Dry Dock, and Operations teams to align technology investments with revenue and guest-satisfaction goals.

Operational Excellence & Efficiency
Identify and implement process and technology improvements that reduce friction, increase automation, and streamline onboard guest experience and revenue operations.
Ensure high availability, reliability, and performance of all product platforms within scope across the fleet.
Drive standardization and scalable frameworks across products and platforms to support fleet-wide deployments and ongoing modernization programs.
Monitor product KPIs and guest satisfaction metrics, leveraging insights to continuously improve platform performance and outcomes.

Business Partnership & Revenue Impact
Act as the primary technology partner to Onboard Revenue for business teams, translating commercial goals into scalable technical solutions.
Collaborate with Finance, Operations, and Commercial teams to align technology investments with measurable revenue outcomes.
Leverage data, analytics, and insights to inform decision-making and continuously optimize product performance.

Platform & Technology Enablement
Drive modernization, integration, and scalability of onboard revenue systems, ensuring seamless guest experiences across touchpoints.
Oversee third-party platforms, vendor relationships, and system integrations that support revenue-generating experiences.
Ensure architecture alignment with enterprise platforms and broader GET Onboard technology strategy.

Cross-functional Leadership
Partner with Product, Engineering, Platform, Data, Finance, and Operations teams to deliver integrated solutions across guest-facing revenue domains.
Lead cross-functional initiatives spanning multiple product lines and concurrent deployments, including newbuilds and fleet modernizations.
Influence stakeholders at all levels, aligning priorities across diverse teams and functions.
Drive alignment between Product, Hotel Operations, Entertainment, Commercial, Casino Ops, and New Construction teams for maximum efficiency and revenue impact.

Qualifications, Knowledge and Skills:

Education
Bachelor's degree in Engineering, Computer Science, Information Technology, Business, Hospitality Management, or related field required.

Experience
10+ years in platform engineering, product management, or technology program management roles, ideally within hospitality, maritime, or complex guest-facing environments.
Demonstrated experience managing technology programs in capital construction, newbuild, or major infrastructure contexts.
Proven ability to operate as a cross-functional product technology owner, translating business and design requirements into structured engineering intake.
Experience supporting and managing product capabilities across multiple projects simultaneously, including concurrent Newbuilds or modernizations.
Experience with third-party SaaS and integration platforms, and their alignment with enterprise architecture.
Familiarity with WiFi, connectivity infrastructure, or revenue management platforms is a strong plus.

Technical / Functional Skills
Systems thinker with expertise in platform integration, lifecycle management, and operational alignment across complex, multi-domain product portfolios.
Strong communicator, able to bridge technical and non-technical audiences and drive cross-functional collaboration.
Structured, process-oriented, and adept at creating scalable frameworks in dynamic environments.
Demonstrated ability to prioritize, organize, and deliver results across multiple simultaneous projects.
Experience managing contractor talent and scaling resources to meet program demand.

Leadership / Behavioral Competencies
Strategic, collaborative, and proactive partner with a focus on operational excellence and continuous improvement.
Entrepreneurial mindset with disciplined execution and a passion for innovation and guest experience.
Ability to drive alignment between Product, Hotel Operations, Entertainment, Commercial, Finance, and New Construction teams for maximum efficiency and impact.
Skilled at managing complexity and ambiguity, especially when supporting multiple high-profile projects and event programs simultaneously.

Agency and Third-Party Submissions: Please note this is a direct search by the Company, and applications through agencies and other third parties will not be accepted, nor will fees be paid for unsolicited resumes. Any unsolicited resumes will be considered the Company's property.

We know there's a lot to consider. As you go through the application process, our recruiters will be glad to provide guidance, and more relevant details to answer any additional questions. Thank you again for your interest in Royal Caribbean Group. We'll hope to see you onboard soon!

About Royal Caribbean Group

Royal Caribbean Group is a cruise vacation company with a global fleet of 63 ships traveling around the world. The company provides celebrity cruises and silversea cruises. Royal Caribbean Group was established in 1968 in Miami, Florida.

Royal Caribbean Group Careers

There has never been a more exciting time to explore job opportunities with Royal Caribbean Group, a leader in the global cruise industry known for innovation and excellence.

Work You’ll Do

Join Royal Caribbean Group's dynamic team to help redefine the travel experience for millions of guests worldwide. The company's commitment to growth and leadership in the cruise industry offers a unique platform for professionals to advance their careers. Transform the future of travel with Royal Caribbean Group, where diversity, innovation, and a passion for service converge to create extraordinary vacation experiences. Lead in a market where skills in technology, customer service, and operational excellence are prized. Royal Caribbean Group stands at the forefront of the travel industry, offering team members unparalleled opportunities for career advancement. Work alongside a global team of professionals dedicated to pioneering new paths in the cruise sector. Royal Caribbean Group fosters a culture of innovation and leadership, making it an ideal workplace for those aiming to make a significant impact.

Royal Caribbean Group Professional Pathways

The team is actively building a robust professional network, inviting individuals to master their career journey in the vibrant world of cruise travel.

Do Innovative Work

Engage with a diverse team at Royal Caribbean Group—professionals dedicated to reshaping the future of travel through continuous innovation and a deep understanding of the global travel market.

Drive Innovation and Leadership

Deliver targeted solutions and exceptional guest experiences by leveraging deep industry knowledge and a commitment to innovation that’s second to none.

Be Part of a Great Team

Join a workforce that thrives on collaboration and diversity. Royal Caribbean Group offers a variety of job opportunities that harness the capabilities of its expansive global network.

Future-proof Your Career

Royal Caribbean Group provides a wealth of opportunities for personal and professional development, supported by comprehensive training programs and a commitment to promoting from within.

Explore

Discover how Royal Caribbean Group is leading the way in employee satisfaction and guest service, setting new standards in the cruise industry.

The Royal Caribbean Group Advantage

With a focus on diversity, leadership, and professional growth, Royal Caribbean Group helps team members navigate their careers in an ever-evolving industry. The company's global scale and commitment to innovation offer unmatched opportunities for career advancement.

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Learn more about Royal Caribbean Group

Size

10,001 employees

Industry