Job Summary:
THE ROLEReporting to the Payroll Director within Shared Services, the Payroll Manager oversees the execution of multi-state U.S. and multi-province Canadian payroll functions within Live Nation. The manager oversees a staff of 24 direct and indirect reports, ensuring payroll delivery on a weekly basis with superior customer service in a high-volume environment.
WHAT THIS ROLE WILL DO- Oversee accurate and timely processing of biweekly, weekly and semi-monthly payrolls that include salaried, hourly, tipped, seasonal and union employees in multiple states in the U.S. and Canada.
- Lead, mentor and professionally develop payroll team members toward the achievement of department, company and personal goals.
- Strong performance management background, engaging and comfortable addressing employee performance and goal setting.
- Strong communication with team to maintain team unity and camaraderie.
- Create and/or process reports to support executive and local management, Human Resources, Benefits, Risk Management and others as needed.
- Acts as a payroll representative to service providers working with the Payroll office.
- Strong understanding and adherence to internal controls and SOX compliance procedures.
- Able to apply controls for development of processes and procedures of the department.
- Communicate and resolve issues for Human Resources, Accounting and other departments as needed.
- Understanding of Change Management best practices in order to communicate and deliver change to continuously improve departmental deliverables.
- Maintain high levels of Customer Service including response and resolution, as well as develop processes to improve quality of customer service delivered by the department.
- Maintains high degree of confidentiality and security of payroll information and data files
- Consistently evaluate payroll processes and engage the team to develop and implement improvements on a continuous basis
- Manage and ensure timely payroll turnaround times for responses, pay corrections, and reporting
- Special projects as needed.
- Minimal travel may be required
WHAT THIS PERSON WILL BRING- Bachelor's degree in Business or related field preferred
- Minimum of 7 years payroll experience and 3 years recent experience as a Payroll Manager in high volume environment
- CPP certification required
- Knowledge of payroll systems and report writing experience
- Knowledge of federal, state and local wage and hour laws, garnishments, payroll tax and regulatory reporting
- Excellent customer service skills
- Hands on and willing to step into processes and identify issues or areas for improvement.
- Experience with time keeping, POS and other payroll related systems.
- Experience with high volume (10,000 plus employees) payroll department.
- Experience in a public traded company
- Multi-state experience that includes California required. Canadian payroll experience preferred.
- Able to operate within a flexible environment, where ambiguity requires interpretation.
- Strong communicator, understanding when best to lead and when to follow.
- Knowledge of principles and processes for providing customer service. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
- Strong in Microsoft Office Suite.
BENEFITS & PERKSOur motto is 'Taking Care of Our Own' through 6 pillars of benefits:
- HEALTH: Medical, Vision and Dental benefits for you and your family, including Flexible Spending Accounts (FSA) and Health Savings Accounts (HSAs)
- YOURSELF: Generous paid time off policy including paid holidays, sick time and paid days off for your birthday, Free concert tickets
- WEALTH: 401(k) program with company match, Stock Program
- FAMILY: New parent programs & support including caregiver leave and childcare cash, infertility support
- CAREER: Tuition reimbursement, student loan repayment internal growth and development programs & trainings
- OTHERS: Volunteer time off, crowdfunding network
Live Nation's policy regarding vaccinations and masking related to a pandemic or other infectious disease control measures, acts of God, health and safety mandates and/or restrictions imposed by applicable local, state or federal governments has evolved over time. Currently, we strongly encourage employees to be fully vaccinated from such infectious diseases for which vaccinations are available. You are expected to follow Live Nation's health and safety protocols and policies as they change from time to time.
HIRING PRACTICESThe preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job
Live Nation recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Live Nation may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms.
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Live Nation Entertainment will never request payment or equipment purchases as part of the hiring process. Recruiters will only contact candidates from official Live Nation or affiliated brand email domains.
