Walmart

Senior Manager, Operations - Last Mile Delivery - My Metrics

Walmart$90K — $180K *
Transportation
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • 5-7 years of experience in strategy, program management, or product strategy.
  • Proficient in defining and executing complex, cross-functional initiatives.
  • Strong analytical skills to connect strategy with measurable business outcomes.
  • Experience collaborating with Product, UX, and Engineering teams.
  • Excellent communication skills for managing stakeholders effectively.
  • Capability to operate at a senior manager level, balancing strategic and executional duties.
  • Expertise in executive storytelling regarding strategies and outcomes.

Responsibilities

  • Own the strategic direction and roadmap for My Metrics focused on driver and customer experience.
  • Ensure accuracy and relevance of My Metrics related to business needs.
  • Collaborate with Product to establish a vision for My Metrics capabilities.
  • Link measures to business KPIs and make them actionable for drivers.
  • Identify opportunities to develop My Metrics into new business propositions.
  • Drive alignment across teams on priorities and execution plans.
  • Communicate updates on strategy, risks, and results to senior leadership.

Benefits

  • Medical, vision, and dental coverage.
  • 401(k) plan with company match.
  • Company-paid life insurance.
  • Paid time off including vacation, sick leave, and parental leave.
  • Short-term and long-term disability coverage.
  • Company discounts for employees.
  • Education benefits including tuition reimbursement.
Full Job Description
Role summary:

As a Sr. Manager, My Metrics, you will own the strategic direction and execution of My Metrics for drivers on the Spark Driver platform. You will partner closely with Product, Analytics, and cross-functional stakeholders to define the future of My Metrics and connect measures more directly to business KPIs. You will identify opportunities to evolve My Metrics into new business propositions, translate strategy into clear priorities, and communicate progress, risks, and impact to senior leadership while remaining closely connected to execution across the broader organization.
What you'll do:
  • Own the long-term strategy and roadmap for My Metrics with clear focus on driver experience, customer experience, and overall business impact.
  • Ensure My Metrics accuracy and relevance to the drivers and the business considering permutations across dependent systems.
  • Partner with Product to define the future vision and capabilities.
  • Link My Metrics more directly to business KPIs and outcomes by ensuring they are actionable by drivers and tied to the rewards program.
  • Evolve My Metrics into new business propositions and sources of value.
  • Drive cross-functional alignment on priorities and execution.
  • Communicate strategy, progress, risks, and impact to senior leadership.

What you'll bring:
  • Experience in strategy, program management, product strategy, or related roles.
  • Define multi-year strategies and execute against complex, cross-functional initiatives.
  • Strong analytical skills with experience linking strategy to measurable business and customer outcomes.
  • Experience partnering closely with Product, UX, and Engineering teams.
  • Excellent communication and stakeholder management skills.
  • Proven ability to operate at a senior manager level: balancing strategic thinking with hands-on execution, navigating ambiguity, and delivering results at scale.
  • Strong executive storytelling of strategy and results.


At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.

You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.

For information about PTO, see https://one.walmart.com/notices.

Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.

For information about benefits and eligibility, see One.Walmart.

The annual salary range for this position is $90,000.00 - $180,000.00

Additional compensation includes annual or quarterly performance bonuses.

Additional compensation for certain positions may also include :

- Stock

About Walmart

WalmartLabs is accelerating their development to redefine the shopping experience to meet the changing needs of our customers wherever they are —in a store, on our website, or on their mobile device.

Walmart Careers

Joining Walmart means becoming part of a world-renowned team that leads with innovation and is committed to creating impact. As the largest retailer globally, Walmart offers unparalleled job opportunities and career growth in an environment that values diversity and leadership. Work You’ll Do At Walmart, you will be part of a dynamic team that drives our mission to help people save money so they can live better. Engage in work that matters with a company that offers both stability and the flexibility to explore different career paths. Transform the retail landscape with your skills and help shape the future of millions of customers worldwide. Walmart is at the forefront of combining retail with advanced technology, making it an exciting place for professional growth and innovation. Lead with Us Step into a role that harnesses your potential and places you at the intersection of retail and technology. Walmart is not just a company; it's a community where you can develop your leadership skills and contribute to a culture that nurtures professional growth. Work with a diverse team of experts who bring a wealth of knowledge and experience to the table. Our commitment to diversity training ensures that all team members are valued and can thrive. Walmart Careers and Employment Opportunities We are continuously expanding our team to include enthusiastic professionals eager to drive change and make a significant impact. Explore a range of positions from entry-level to executive, each offering competitive benefits and the opportunity to advance. Innovate with Us Join Walmart and be part of a team that is dedicated to innovation and excellence. With over 2.3 million associates worldwide, you are joining the largest private employment group, ready to innovate, lead, and impact the global market. Internship Programs Kickstart your career with a Walmart internship. Gain invaluable experience, build your resume, and develop networking connections that will empower your career journey. Our internships provide a platform to apply your academic knowledge in real-world scenarios, preparing you for future employment. Be Part of a Great Team At Walmart, our team is our strength. We invest in our employees through robust training programs, leadership development, and opportunities for career advancement. Enjoy the benefits of working in a supportive and inclusive environment where every member’s contribution is valued. Future-Proof Your Career Your journey at Walmart can be as vast as your ambitions. With endless opportunities to grow, learn, and lead, you can take your professional experience to new heights. Benefit from our comprehensive training programs and develop the skills needed for tomorrow’s challenges. Stay Connected Join Our Team Search open positions that match your skills and interests. We are looking for passionate, curious, creative, and solution-driven team players. Explore the diverse job opportunities at Walmart and find where you can make a difference. Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. READ CAREERS BLOG Job Alert Emails Personalize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding opportunities that await at Walmart. SEARCH WALMART JOBS Join Walmart today and be part of a story of growth, innovation, and leadership.
Learn more about Walmart
Size
2,300 employees
Market Cap
$387 billion
Industry
Net Income
$13.5 billion
Founded
1962
5 Year Trend
+3.3%
Revenue
$559.1 billion
NASDAQ

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