Job DescriptionSummary:The Senior Manager of Program Management is responsible for leading a team of Program and Project Managers while overseeing a portfolio of strategic initiatives that deliver business value, operational excellence, and technology transformation. This leader drives cross-functional execution across Product, Engineering, Operations, Customer Experience, and Corporate Functions to ensure successful delivery of complex programs aligned to organizational priorities. The role requires a highly strategic yet hands-on leader who can establish governance, manage dependencies, remove obstacles, drive accountability, and provide executive visibility into program performance. The Senior Manager serves as a trusted partner to senior leadership, translating business objectives into executable plans while developing a high-performing program management organization.
Duties and Responsibilities:Strategic Portfolio Leadership - Own and manage a portfolio of strategic business and technology programs.
- Partner with executive leadership to translate organizational goals into program roadmaps and execution plans.
- Establish portfolio governance practices, prioritization frameworks, and investment recommendations.
- Ensure alignment between program objectives, business outcomes, and company strategy.
- Lead annual and quarterly planning processes for assigned portfolios.
Program Execution - Drive successful delivery of large-scale, cross-functional initiatives from concept through implementation.
- Manage scope, schedule, budget, dependencies, risks, and resource allocation across multiple programs.
- Define success metrics and monitor progress against business and operational objectives.
- Identify execution risks early and drive mitigation and resolution plans.
- Ensure programs are delivered on time, within budget, and achieve intended outcomes.
Leadership & People Management - Lead, coach, and develop a team of Program Managers and Project Managers
- Establish clear performance expectations and accountability measures.
- Create career development plans and succession strategies for team members.
- Foster a culture of collaboration, ownership, transparency, and continuous improvement.
Governance & Executive Communications - Design and operate executive-level governance forums, steering committees, and operating reviews.
- Develop executive dashboards, status reporting, and business reviews.
- Provide regular communications to leadership regarding program health, risks, dependencies, and achievements.
- Ensure decisions, commitments, and action items are documented and tracked to completion.
Cross-Functional Leadership - Partner closely with Product Management, Engineering, Operations, Security, Compliance, Finance, and Vendor Management teams.
- Facilitate alignment across diverse stakeholders with competing priorities.
- Resolve organizational barriers and drive consensus among leadership teams.
- Influence without authority across multiple functions and business units.
Operational Excellence - Establish and continuously improve Program Management Office (PMO) practices, standards, and methodologies.
- Implement best practices for planning, risk management, resource management, and delivery governance.
- Introduce data-driven decision making and process improvement initiatives.
- Leverage Microsoft 365, Planner, Power BI, Copilot, and project management tools to improve visibility, efficiency, and execution.
Skills and Competencies:- Expert knowledge of program and portfolio management practices.
- Strong business acumen and strategic thinking capabilities.
- Exceptional executive communication and presentation skills.
- Advanced risk, dependency, and financial management skills.
- Ability to influence senior leaders and drive organizational alignment.
- Strong analytical and problem-solving capabilities.
- Experience leading change management and organizational transformation.
- Proficiency with Microsoft Project, Planner, Azure DevOps, Jira, Power BI, and Microsoft 365 platforms.
- Drives Results
- Strategic Mindset
- Organizational Agility
- Customer Focus
- Builds Effective Teams
- Develops Talent
- Influences Across Boundaries
- Decision Quality
- Manages Complexity
- Communicates Effectively
- Accountability
- Continuous Improvement
Minimum Qualifications:Education - Bachelor's degree in Business, Engineering, Computer Science, Information Technology, or related field.
Experience - 10+ years of program and project management experience.
- 5+ years of people leadership experience managing managers and/or senior program managers.
- Experience leading large-scale technology, product, operational, or transformation programs.
- Proven experience managing multimillion-dollar initiatives and complex stakeholder environments.
- Experience presenting to executive leadership and steering committees.
Preferred Qualifications:- Master's degree preferred.
Required Licensing or Certifications:Preferred Certifications - PMP (Project Management Professional)
- PgMP (Program Management Professional)
- Lean Six Sigma Certification
