Expeditors International of Washington Inc

Senior Manager, NASA Transport Operations & Strategy (Customer Onsite)

Expeditors International of Washington Inc • $110K — $130K *
Ellenwood, GA 30294In-Person
Transportation
8 - 10 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • 8+ years in complex freight forwarding or enterprise transportation operations.
  • Experience leading multi-site operations with a focus on service and financial performance.
  • Strong knowledge of various transportation modes and their systems (TMS, WMS, YMS).
  • Demonstrated strategic account management and project implementation experience.
  • Exceptional analytical skills to translate data into actionable business decisions.
  • Strong communication and negotiation skills for effective escalation management.
  • Availability for 30% travel, both domestic and international.

Responsibilities

  • Own and lead the NASA Transportation program across all Americas locations.
  • Serve as the senior escalation point for internal and external stakeholders.
  • Set regional strategies and operating priorities for the program.
  • Lead and develop the operational management team.
  • Oversee staffing, organizational design, and capacity planning.
  • Govern service performance metrics and drive corrective actions for failures.
  • Lead budget planning and cost-saving initiatives across the program.

Benefits

  • Paid Vacation, Holiday, Sick Time
  • Health Plan: Medical
  • Life Insurance
  • Employee Stock Purchase Plan
  • Training and Personnel Development Program
  • Growth opportunities within the company
  • Employee Referral Program Bonus
Full Job Description
Job Description

Position Summary

The Senior Manager, NASA Transport Operations & Strategy provides overall leadership for the NASA Transportation program across the Americas. The role is accountable for customer partnership, operational governance, regional growth, financial and workforce planning, and delivery of the strategic roadmap. The position leads both the operational execution and enablement functions, ensuring that daily performance and long-term transformation remain aligned. This position is located at the customer's premises and requires an on-site presence.

Major Duties and Responsibilities
  • Own the NASA Transportation program across all Americas sites, shifts and service locations.
  • Serve as the senior escalation and governance lead for the customer, internal leadership, warehouses, suppliers, contract manufacturers and carrier partners.
  • Set the regional strategy, annual priorities, operating rhythm and critical success factors for the program.
  • Lead, coach and develop the NASA Transport Operations Manager and the Global Transport Enablement & Process Excellence Manager.
  • Oversee regional staffing, succession planning, organizational design, productivity and capacity planning.
  • Provide governance for service performance, on-time-in-full results, failure reason coding, root-cause analysis and corrective actions.
  • Own regional budget planning, productivity targets, cost-saving initiatives and business cases for additional scope or resources.
  • Lead onboarding of new sites, carriers, program and customer requirements, ensuring operational readiness and controlled implementation.
  • Coordinate with account management teams and carrier partners to improve service, safety, security, cost and capacity.
  • Drive alignment with EMEA and APAC transport leadership on common standards, reporting and global initiatives.
  • Sponsor AI, automation, data and process-improvement initiatives that reduce manual work and increase scalability.
  • Prepare and deliver executive-level business reviews, performance updates, risk summaries and strategic recommendations.
  • Travel to customer, supplier, warehouse and operational locations as required.


Qualifications

Experience and Education Requirements
  • 8+ years experience in complex freight forwarding, specialized carrier management, or enterprise transportation operations / Multi-party stakeholder mastery i.e. proven track record directly managing operations involving competing internal/external customers, multiple vendor classes, and diverse fleets simultaneously
  • Demonstrated experience leading multi-site or regional operations with responsibility for service, customer and financial performance.
  • Strong knowledge of air, road, ocean and parcel transportation and associated operating systems, including TMS, WMS and YMS.
  • Proven capability in strategic account management, organizational change, project implementation and executive stakeholder engagement.
  • Strong commercial judgement, analytical capability and experience translating data into business decisions.
  • Excellent communication, presentation, negotiation and escalation-management skills.
  • Self-starter with a highly motivated, results-driven approach and the ability to reprioritize in a fast-changing environment.
  • Availability for domestic and international travel, expected at up to 30%.

Key Measures of Success
  • Customer satisfaction and stakeholder confidence.
  • SLA, KPI and on-time-in-full performance across NASA.
  • Financial performance, cost reduction and productivity improvement.
  • Successful delivery of new sites, programs and strategic initiatives.
  • Leadership capability, succession coverage and employee development.
  • Reduction in operational risk, recurring failures and manual work.

Key Working Relationships
  • Global Professional Services leadership and regional Transport leadership.
  • Customer transportation, warehouse and supply-chain stakeholders.
  • NASA site supervisors, team leads and operational teams.
  • Carriers, suppliers, contract manufacturers and warehouse partners.
  • ESC, Freight Pay, BPA, technology, finance, human resources and account management teams.


Additional Information

Expeditors offer excellent benefits:
  • Paid Vacation, Holiday, Sick Time
  • Health Plan: Medical
  • Life Insurance
  • Employee Stock Purchase Plan
  • Training and Personnel Development Program
  • Growth opportunities within the company
  • Employee Referral Program Bonus

Reporting Structure
  • Global Professional Services Manager

About Expeditors International of Washington Inc

Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 14,600 trained professionals in a worldwide network of over 250 locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems. Our services include the consolidation and forwarding of air or ocean freight, customs brokerage, vendor consolidation, cargo insurance, time-definite transportation, order management, warehousing, distribution and customized logistics solutions. At Expeditors, we pride ourselves on being a solutions-based organization and take time to understand each customer's individual business needs. As a non-asset based organization, we have considerable flexibility when managing customers' supply chains. Due to our relationships with local suppliers and global air and ocean partners, we can provide customers with the best routing and pricing options. Our comprehensive, flexible spectrum of services is supported by leading-edge information technology that provides a high level of visibility from end to end. To maintain consistent quality and customer service across the globe, Expeditors has regional headquarters located in London, Dubai, Shanghai and Singapore.

Expeditors International of Washington Inc Careers

Join the dynamic team at Expeditors International of Washington Inc, a global leader in logistics and freight forwarding, renowned for its commitment to excellence and innovation. At Expeditors, we offer more than just job opportunities; we provide a platform for professional growth and leadership development within an inclusive culture.

Work You’ll Do

At Expeditors, every position plays a crucial role in our success. We are looking for passionate, curious, and skilled professionals ready to lead and innovate in the logistics industry. Our team benefits from a culture that values diversity and leadership, fostering an environment where everyone can thrive.

Explore Career Paths

Whether you are seeking an entry-level role or a senior management position, Expeditors offers a range of career paths to suit your skills and ambitions. From operations to customer service, our job opportunities span across various functions dedicated to improving global supply chains.

Internship Programs

Kickstart your career with an internship at Expeditors. Our internships provide invaluable hands-on experience, allowing you to apply academic knowledge in real-world scenarios. You will gain insights into our operations and contribute to meaningful projects that drive our company forward.

Professional Development

Invest in your future with Expeditors’ unmatched training and development programs. We are committed to your career growth, offering extensive training, diversity workshops, and leadership courses that prepare you for the next steps in your professional journey.

Networking and Innovation

Join a network of industry leaders and innovators at Expeditors. Our collaborative environment encourages networking and idea-sharing, which are key to fostering innovation and driving the company forward. At Expeditors, you will work alongside the best in the industry, leveraging cutting-edge technology and strategies to solve complex challenges.

Benefits and Culture

Expeditors values the well-being of its team members, offering a comprehensive benefits package that supports both personal and professional growth. Our inclusive culture champions diversity and provides a supportive network where all employees can succeed.

Join Our Team

Ready to advance your career at Expeditors International of Washington Inc? Explore open positions that match your skills and interests. We are continuously hiring and looking for individuals who are driven, creative, and ready to contribute to our team’s success.

Stay Connected

Keep up to date with the latest career tips, industry insights, and company news—all from the people who work here. Personalize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences.

Prepare for Your Interview

Make a great first impression. Prepare for your interview with us by researching our company, refining your resume, and readying yourself to demonstrate how your experiences align with the values and needs of Expeditors. At Expeditors International of Washington Inc, your career is just the beginning of a journey filled with opportunities for growth and leadership. Join us and help shape the future of global logistics.

SEARCH EXPEDITORS JOBS

Learn more about Expeditors International of Washington Inc
Size
19,070 employees
Market Cap
$16.8 billion
Industry
Transportation
Net Income
$696.1 million
5 Year Trend
+22.1%
Revenue
$10.1 billion
NASDAQ
EXPD
* Ladders Estimates

Similar Jobs

Ad banner background

Get Ready For Your
Next Interview

More Jobs at Expeditors International of Washington Inc

More Transportation Jobs

Find similar Senior Manager, NASA Transport Operations & Strategy (Customer Onsite) jobs:

NationwideEllenwood, GA